Housekeeping has been lacking. Bed is not being made daily. It have changed the sheets myself once due to visibly dirty pillowcasing.

It feels like there should be some visibility for the family into what's happening with the resident. IN terms of medications, health checks, problems, notes on behavior, etc. Managing their care when you don't know what's going on and having to rely mostly on a mentally impaired loved one is not working well for me. I know the BFM are doing the best they can, but it FEELS like they're not sometimes based on reports from my mentally impaired loved one and witnessing dried-on feces on the floor in my loved ones bathroom.

Mom enjoys the care put into meals and dining, daily fun activities, and the overall neighborly experience. She likes maintaining her own space, and we appreciate the staff!

(name removed), the executive director, (name removed), maintenance, (name removed), Activities Manager, and the caregivers are all wonderful, caring, loving, listening ears to the staff, residents and their family members, make the Bickford a 10!!

(name removed) and staff should be recognized for care and support given

Many caring team members are doing so much for mom. Thank you!

Excellent communication from all levels regarding my mother's recent hospitalization as well as trusted recommendations for ongoing care. Thank you especially to (name removed)

Mom loved the apple orchard outing and appreciates all of the fun, engaging activities that (name removed) schedules!!!