Staff and medical providers are very caring but laundry (lack of it getting done) continues to be a point of issue.

1) Call button watch still causing red rash on wrists. He takes it off. Need to have a band he is not allergic to. 2) New nurse has never reached out to introduce herself. I have heard of no assessments by the new nurse. Speech therapy was ordered by neurologist while (name removed) was there. Still has not happened as far as I can tell. 3) bed is frequently left unmade and floor always need vacuuming. 4) several lost items that have had to be replaced including shoes and sheets. 5) news letter comment about providing gloves in apartment is the first time we were informed about this expectation. Overall, this is a great place for him. The staff are kind and he is mostly happy, but there are definitely things that could be better.

Staff is very caring! |  ​❤️​ to “ We appreciate your feedback, (name removed). ” 

The staff is WONDERFUL!! Thank you

Please ensure main phone of branch never goes unanswered. Thank you.

Things have become a bit more challenging lately and I feel your team has done so much to make things as good as possible.

(name removed) is new. Great attitude. Lovely human. Grateful.

Still would like to get mom walking more.