It is appreciated that when concerns arise, that they are handled promptly.

The dining staff is caring, activities are engaging, outings are fun. We feel good knowing Mom is having fun and remaining relatively autonomous, while being cared for!

Nothing to ad right now. Keep up the good work.

With one parent receiving services from Mary B and another in the Asst Living I am so grateful for support and care provided by Bickford family during health emergencies. Quality response is crucial when a family members health fails and guidance is needed.

Staff and medical providers are very caring but laundry (lack of it getting done) continues to be a point of issue.

1) Call button watch still causing red rash on wrists. He takes it off. Need to have a band he is not allergic to. 2) New nurse has never reached out to introduce herself. I have heard of no assessments by the new nurse. Speech therapy was ordered by neurologist while (name removed) was there. Still has not happened as far as I can tell. 3) bed is frequently left unmade and floor always need vacuuming. 4) several lost items that have had to be replaced including shoes and sheets. 5) news letter comment about providing gloves in apartment is the first time we were informed about this expectation. Overall, this is a great place for him. The staff are kind and he is mostly happy, but there are definitely things that could be better.

Staff is very caring! |  ​❤️​ to “ We appreciate your feedback, (name removed). ” 

The staff is WONDERFUL!! Thank you