I was still wavering around a 4 but what it boils down to is do I trust you with my family member? Yes and that earns a 5. Caretakers, housekeeper, medtechs, activity director, facilities, chefs, all work as a team and care for my family member like their family. They help prepare for Drs appts, get them to activities/meals and engage with them. Thank you to the whole team but especially (names removed) (name removed) made 4th of July special by finding a theme colored shirt and helping mom to lunch for the special day. Small things are huge and so appreciated. Importantly, during emergencies like severe weather I have confidence they handle it well. For example like the recent July 3rd tornado, I heard through my family member Evan had things under control and took care of the residents following the safety procedures I have witnessed in prior situations. I appreciate the hard work of all but definitely recognize the compassion and expertise of these senior team members!

Appreciate the staff to include housekeeping who recognized missing pjs from moms laundry and returned - money is tight and comfortable clothing for mom going thru cancer is needed to her amazing thoughtfulness is appreciated - (names removed) so incredible !!! Make time to check on mom above and beyond - ensure showers and bedding is clean as she has accidents that are not noticed by other staff - Grateful for (name removed) who gets her to lunch and bingo as well as well as (name removed) who drops off activities and popcorn - It is so important for persons fighting disease and/mental physical challenges be included in daily activities ... it is hard when short staff but means the world to those it impacted and their family | Also - quick thank you to Director (name removed) - see him out and about working and monitoring - often encouraging employees or interacting w residents/families

Really appreciate the caretakers and medtechs like (name removed) and especially (name removed) who make an extra effort to get my mom out of her room and motivated while she is battling significant medical conditions like Alzheimer's progressing and cancer ... (names removed) are so critical in mom's attitude and wellbeing ... residents all need to continue involvement, interaction and socialization

Appreciate all the staffs and efforts with mom- from the new activity director, facility person, cleaning person, and as always care team , chefs and med techs - they know mom (everyone) and try to make sure she eats, is clean, and treat her with dignity. As a public service person myself for over 30 years - I am humbled and have learned from these kind hearted caring professionals... I know and watch as they go extra for all the residents in small caring daily inspirational ways ...

The new administrator is working so hard to make Bickford great again after so much upheaval and staff turnover. However, he could certainly use much more support from staff in the corporate headquarters. It's a shame it's so difficult to get what he needs to fully get the job done.

Not happy that (name removed) the Activity Director left .... she went above and beyond ... it was upper mgmt (outside of Bickford ) that did not support ... I am very grateful to have the day to day care for my mom of the BFM team members - I have been going thru family/health issues that require mom to be at Bickford and I TRUST this second family with my loved ones care! They ALL make sure she eats and is cared for like their OWN! So grateful! | I just shared an updated improved yelp rating "I am updating my review in appreciation and recognition of the hard work and care of the Bickford of Okemos team and Director in place. Mom has continued with significant health and declining mental issues and the staff to include med techs, caretakers, chefs, new facilty persons are all amazing looking after her to ensure eating, cleanliness, and comfort. It is still important to actively communicate and coordinate all best efforts for care. Couldn't have gotten thru the past months without this second family!"

We appreciate the healthcare staff's communication.

Would rate the care staff/med techs/chefs/cleaning on the floor high- "5 " they have cared and helped mom especially with additional needs attributed to medical diagnoses and memory decline - (name removed) for example the housekeeper makes a point to check on how mom is doing and I notice extra care in her room. (name removed) and so many of the others are making sure she eats and even visit with her keeping her spirits up. However, I dropped some points due to (name removed) the activities coordinator still being gone - many of the residents are upset by her absence and miss her. (name removed) was a hard worker and team player who really cared about the residents - she would pitch in wherever she saw a need at Bickford. It is disappointing that this has not been resolved and it is hard to replace someone like her.