Appreciate all the staffs and efforts with mom- from the new activity director, facility person, cleaning person, and as always care team , chefs and med techs - they know mom (everyone) and try to make sure she eats, is clean, and treat her with dignity. As a public service person myself for over 30 years - I am humbled and have learned from these kind hearted caring professionals... I know and watch as they go extra for all the residents in small caring daily inspirational ways ...

The new administrator is working so hard to make Bickford great again after so much upheaval and staff turnover. However, he could certainly use much more support from staff in the corporate headquarters. It's a shame it's so difficult to get what he needs to fully get the job done.

Not happy that (name removed) the Activity Director left .... she went above and beyond ... it was upper mgmt (outside of Bickford ) that did not support ... I am very grateful to have the day to day care for my mom of the BFM team members - I have been going thru family/health issues that require mom to be at Bickford and I TRUST this second family with my loved ones care! They ALL make sure she eats and is cared for like their OWN! So grateful! | I just shared an updated improved yelp rating "I am updating my review in appreciation and recognition of the hard work and care of the Bickford of Okemos team and Director in place. Mom has continued with significant health and declining mental issues and the staff to include med techs, caretakers, chefs, new facilty persons are all amazing looking after her to ensure eating, cleanliness, and comfort. It is still important to actively communicate and coordinate all best efforts for care. Couldn't have gotten thru the past months without this second family!"

We appreciate the healthcare staff's communication.

Would rate the care staff/med techs/chefs/cleaning on the floor high- "5 " they have cared and helped mom especially with additional needs attributed to medical diagnoses and memory decline - (name removed) for example the housekeeper makes a point to check on how mom is doing and I notice extra care in her room. (name removed) and so many of the others are making sure she eats and even visit with her keeping her spirits up. However, I dropped some points due to (name removed) the activities coordinator still being gone - many of the residents are upset by her absence and miss her. (name removed) was a hard worker and team player who really cared about the residents - she would pitch in wherever she saw a need at Bickford. It is disappointing that this has not been resolved and it is hard to replace someone like her.

(name removed) is the best director we could have ever had and I am heartbroken she is leaving. Bickford corporation should have done everything in the power to make her want to stay. We are thankful for (name removed) and all she has done for the residents, families and staff.

Upset Director (name removed) is leaving- HUGE Loss!!! she is a the reason both my parents came to Bickford - great leader and person - huge heart and will be hard to replace- Bickford has been a positive family home since she took over- would see her actively involved at all hours and in many situations - Led from the front- immediately addresses concerns - will be missed! Bickford should try to retain her...

The Bickford of Okemos is a family - (name removed) and all of the caregivers and cooks care for my mother and the other residents as their family member