Stop by for a tour at Bickford of Okemos
Sip on your favorite drink on the porch at Bickford of Okemos
Enjoy a good book in the living room at Bickford of Okemos
Enjoy restaurant-style meals served three times a day in our dining room at Bickford of Okemos
Have fun with themed and holiday meals in the private dining room at Bickford of Okemos
Mingle and converse with old and new friends alike in the bistro at Bickford of Okemos
Enjoy a good book in the sitting area at Bickford of Okemos
Love your own stylist? She’s welcome to take care of you in the salon at Bickford of Okemos
Curl up with a good book in the sunroom at Bickford of Okemos
Unleash your creative side in the activity room at Bickford of Okemos
With an easy access design, our whirlpool allows you to enjoy a warm bath safely and comfortably at Bickford of Okemos
Personalize and decorate to your unique tastes an apartment at Bickford of Okemos
Feel like you’re on your own back porch in our courtyard at Bickford of Okemos
Residents can enjoy furniture covered in cozy fabrics in the Mary B’s living room at Bickford of Okemos
Mary B’s country kitchen helps establish routines, creates activities and triggers a sense of meal time at Bickford of Okemos
Participate in community outings aboard the Bickford bus HOWIE at Bickford of Okemos

Bickford of Okemos

 

Real Residents, Real Reviews

Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.

 

A letter from Andy Eby

Andy Eby

Caregiver/Sales & Marketing

The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family. 

Here at Bickford, we believe that vulnerability is not a weakness, but a strength.

We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.

That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.

We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.

Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.

We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better. 

Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”

We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.

Thank you for considering placing your trust in us.

Andy Eby

 

 

 

 

Reviews for Bickford of Okemos

4.4

overall score based on 134 reviews

  • 74
  • 42
  • 10
  • 7
  • 1

Reviews with Comments

  • Sep 6, 2024

    Mom loved the apple orchard outing and appreciates all of the fun, engaging activities that (name removed) schedules!!!

  • Sep 12, 2024

    Very grateful for the hardworking staff. I see all the time where they go out of their way to accommodate or meet request of residents and the families. I watched the Bickford Team work together to cover the kitchen with everyone assisting or help ensure all works tasks were completed so the residents were cared for appropriately. Some days it must be hard with extra hours and if short people but your efforts are seen and appreciated!

  • Sep 1, 2024

    It is appreciated that when concerns arise, that they are handled promptly.

  • Aug 1, 2024

    The dining staff is caring, activities are engaging, outings are fun. We feel good knowing Mom is having fun and remaining relatively autonomous, while being cared for!

  • Aug 1, 2024

    Nothing to ad right now. Keep up the good work.

  • Aug 1, 2024

    With one parent receiving services from Mary B and another in the Asst Living I am so grateful for support and care provided by Bickford family during health emergencies. Quality response is crucial when a family members health fails and guidance is needed.

  • Aug 1, 2024

    Still not able to go online and pay the bill.

  • Jul 1, 2024

    Staff and medical providers are very caring but laundry (lack of it getting done) continues to be a point of issue.

  • Jul 1, 2024

    1) Call button watch still causing red rash on wrists. He takes it off. Need to have a band he is not allergic to. 2) New nurse has never reached out to introduce herself. I have heard of no assessments by the new nurse. Speech therapy was ordered by neurologist while (name removed) was there. Still has not happened as far as I can tell. 3) bed is frequently left unmade and floor always need vacuuming. 4) several lost items that have had to be replaced including shoes and sheets. 5) news letter comment about providing gloves in apartment is the first time we were informed about this expectation. Overall, this is a great place for him. The staff are kind and he is mostly happy, but there are definitely things that could be better.

  • Jun 1, 2024

    Staff is very caring! |  ​❤️​ to “ We appreciate your feedback, (name removed). ” 

  • Jun 1, 2024

    The staff is WONDERFUL!! Thank you

  • Jun 2, 2024

    Please ensure main phone of branch never goes unanswered. Thank you.

  • May 1, 2024

    I am (name removed) point of contact for falls. She's had 3-4 in the past two weeks and I have not been called once

  • May 1, 2024

    Things have become a bit more challenging lately and I feel your team has done so much to make things as good as possible.

  • May 1, 2024

    (name removed) is new. Great attitude. Lovely human. Grateful.

  • Apr 1, 2024

    Still would like to get mom walking more.

  • Apr 1, 2024

    Dishes still dirty in the sink and I saw some ants around the faucet in the bathroom.

  • Mar 2, 2024

    Impressed that BFMs took the time to inquire and verify with me about a strange telephone call from an inappropriate former family member. Also shout out to (name removed), as always, for keeping on top of changes in meds not in Medicare's formulary. in addition, the ancillary care staff (PT) also had the good sense to contact me. Thank you so so much!

  • Feb 2, 2024

    Bickford staff have gone above and beyond to make Mom feel welcome in her new apartment. The meals are tasty and activities are fun. Mom appreciates that someone knocks on her door to remind about meals and activities, and she feels at home.

  • Feb 1, 2024

    Would like to see more effort to get my mom out walking. Whether in the building or outside (weather permitting). For some reason she doesn't prefer to walk laps inside. Also concerned with the 1 week delay between UI diagnosis and prescription. Not sure where the breakdown was, and not wanting to assign blame, I know you're all working hard. What could be done to make that turn faster? | And I appreciate you asking for it.

  • Feb 2, 2024

    We are so thankful for a caring staff to help us navigate health issues with our parents.

  • Feb 6, 2024

    We love Bickford. We tell people that we love Bickford. Our mother is happy there. She says she's "comfortable" there. She has been in several rooms at Bickford over the four years. She's been there. Staff has changed, but it has remained an excellent facility.

  • Jan 11, 2024

    I thought the visit from the guy that sang and played guitar was nice.

  • Jan 2, 2024

    I'm very happy with the attitude and effort everyone brings to their work. (name removed) was super helpful around getting mom's tv installed, and (name removed) even let me in his workspace and left it unlocked for me.

  • Jan 2, 2024

    Bickford of Okemos has a wonderful director and a core team of compassionate and caring staff. I'm just sorry that some of the very best staff who have been loyal to Bickford for years aren't compensated better and are leaving. These experienced, multi-year staffers provide the best care and have made Bickford of Okemos stand out from other facilities. The very fact that Bickford has been able to retain staffers for years gives families the confidence that our loved ones are well-cared for. Yet there is only so much the director can do. It's a real disappointment that the corporate office doesn't recognize and value the longevity, importance and contribution of long-term staffers.

  • Jan 3, 2024

    (name removed) is a gift.

  • Jan 2, 2024

    Things seem to have been steadily improving at bickford since the current Director took charge. The difference is amazingly positive. Very pleased.

  • Dec 1, 2023

    Everyone one on the team is very thoughtful and kind. I know you're all quite busy but yet seem to be so available to mom and me. Thank you.

  • Dec 1, 2023

    So many things this month to include in Thanksgiving appreciation and including the Bickford family. They put on a lovely Holiday dinner as well as many activities. So grateful. Decorations are thoughtfully planned and placed and include the dining area and residents doors! Thank you for making this so homey for our loved ones!

  • Dec 1, 2023

    (name removed) is an excellent director and is responsible for creating a positive atmosphere that keeps excellent staff from leaving despite pay that is lower than other facilities. Excellent staff create an excellent experience for residents.

  • Dec 1, 2023

    I believe things have approved greatly under your current Director.

Did you know

Most senior living communities don’t share internal reviews

Know the Real Residents, Real Reviews Difference

Our Reviews

Real Residents, Real Reviews

  • From verified residents & families
  • Unfiltered
  • Solicited monthly
  • Current, ongoing & up-to-date

Other Reviews

Google, A Place for Mom, etc.

  • Can be written by anyone
  • Often come from people who don’t actually live there (i.e. just came for a tour)
  • Reflect a static, one-time experience
  • Partial picture

Why other senior living communities don’t share internal reviews

  • Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
  • They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
  • They know that some of the comments aren’t necessarily accurate
  • They don’t have the courage to be vulnerable. They want to control how prospective families see them.
  • They’re afraid it would hurt their sales and marketing efforts
  • They don’t trust the consumer to be able to handle the truth

Did you know

Bickford Senior Living’s happiness score is 2x the national average

Reviews FAQ

Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.

Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.

A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.

Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.

Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.

Bickford of Okemos

Assisted Living & Memory Care

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