The Staff at Bickford is OUTSTANDING- (name removed), the Executive Director, (name removed), the maintenance extraordinaire, (name removed), caring loving nurse, (name removed), Fun Activities Director and the loving, caring, amazing caregivers- (names removed)| Your welcome - however, I have probably forgotten a few caregivers and one I had not added but needed to is (name removed)- spelling is probably wrong but she is a caregiver in Mary B

(name removed) and the staff are so awesome! It is so rare to see a director and other staff coming in on holidays to help out or to give special experiences for the residents. They do at Okemos Bickford! Jen and our maintenance guy, (name removed) even helped with cleaning when someone left recently. They are kind and work so hard to make the place as nice as they can.

Sent | (name removed) is the Best and hires great staff

I'm so grateful for all the staff and especially the amazing director, (name removed).

(name removed), the Director, (name removed), Activities Director and (name removed), Maintenance Man provide excellent care, fun events for the residents and smiles to every resident and their families!! The staff provides "peace of mind" for the residents families! Also, (name removed), Med Tech did an awesome job during the terrible storms this past weekend!! I was not worried due to the caring staff at the Bickford of Okemos!! Thank You!

Bickford Team continues to provide great care for mom- also saw an improvement in communication and help with Nursing staff to include Curana. Noted staff and cooks go above and beyond to ensure residents have personalized friendly service. Witnessed one medical event that was handled quickly, appropriately, and totd MTFD to Hospital. Comforting to see.

Appreciate compassion, individualized and flexible approach to patient care.

(name removed) is always so kind. Many rock stars help everything go so well. (name removed) is a gem and does create a lot of happiness.

Room cleanliness and laundry continue to be a problem.

I'm beyond grateful for all the staff and efforts they put forth to help make those living there (my mom especially) feel comfortable and happy. Everyone is responsive and kind and my mom is happy. Thank you!

Mom enjoys the activities (really appreciates the calendar)!

I would like to recognize the Executive Director (name removed) for the amazing leadership that she provides to the staff, residents and their family members! (name removed) ALWAYS provides a listening ear to everyone - caring and compassionate are two of the many words to describe (name removed) which provides a consistent caring staff which leads to residents being cared for with loving arms that family members so appreciate the love, care, compassion and patience to our family at Bickford of Okemos! The supportive staff of: (names removed) and all of the caregivers that I do not have their names provide me with "peace of mind"

(name removed) and staff interact with patients rather than mechanically care for their needs.

So many BFMs doing so much to help Mom, (names removed) and so many others ... I struggle to recall their names. That photo board in the hall is so needed.

My mother passed on 1/28/25 at Mary Bee's. Please send me the refund of her credit on her Bickford statement and stop sending these surveys to me. Thank you.

My mother has resided at the Bickford for over a year and 3 employees have continuously been - helpful, brightened my mother's days and weeks, always smiling, calm, compassionate and generous with their time: (name removed) who does anything and everything for his residents; (name removed) provides stimulating and fun activities and events that brings smiles and laughter to the faces of both residents and family; and (name removed)- med tech/caregiver who listens, yes really listens to his residents and family members - always calm, caring with a smile and gentle hands. The staff at the Bickford at Okemos all strive to provide care and compassion to the residents!! Thank you for providing peace of mind for this daughter.

(name removed) and so many of the staff do so much for my wife and others under care.

Your team is so compassionate and caring. So grateful to have that level of care for mom.

The activities offered are more engaging and the communication from nursing staff is appreciated.

Housekeeping has been lacking. Bed is not being made daily. It have changed the sheets myself once due to visibly dirty pillowcasing.

It feels like there should be some visibility for the family into what's happening with the resident. IN terms of medications, health checks, problems, notes on behavior, etc. Managing their care when you don't know what's going on and having to rely mostly on a mentally impaired loved one is not working well for me. I know the BFM are doing the best they can, but it FEELS like they're not sometimes based on reports from my mentally impaired loved one and witnessing dried-on feces on the floor in my loved ones bathroom.

Mom enjoys the care put into meals and dining, daily fun activities, and the overall neighborly experience. She likes maintaining her own space, and we appreciate the staff!

They continue to have staffing issues. There's poor communication. The food is sub par. I love the majority of the aides, but I am very disappointed in the management.

(name removed), the executive director, (name removed), maintenance, (name removed), Activities Manager, and the caregivers are all wonderful, caring, loving, listening ears to the staff, residents and their family members, make the Bickford a 10!!

(name removed) and staff should be recognized for care and support given

Many caring team members are doing so much for mom. Thank you!

We continue to have problems with laundry. Our parents were without any towels after laundry had been done. Mail is getting delivered when it should go in their file in the office. These have caused (name removed) a lot of stress. We have replaced towels with more and again clearly labeled them. We hope this issue is being addressed. There are other areas we love, like the extra care from dining staff.

Excellent communication from all levels regarding my mother's recent hospitalization as well as trusted recommendations for ongoing care. Thank you especially to (name removed)

Mom loved the apple orchard outing and appreciates all of the fun, engaging activities that (name removed) schedules!!!

Very grateful for the hardworking staff. I see all the time where they go out of their way to accommodate or meet request of residents and the families. I watched the Bickford Team work together to cover the kitchen with everyone assisting or help ensure all works tasks were completed so the residents were cared for appropriately. Some days it must be hard with extra hours and if short people but your efforts are seen and appreciated!

It is appreciated that when concerns arise, that they are handled promptly.

The dining staff is caring, activities are engaging, outings are fun. We feel good knowing Mom is having fun and remaining relatively autonomous, while being cared for!

Nothing to ad right now. Keep up the good work.

With one parent receiving services from Mary B and another in the Asst Living I am so grateful for support and care provided by Bickford family during health emergencies. Quality response is crucial when a family members health fails and guidance is needed.

Still not able to go online and pay the bill.

Staff and medical providers are very caring but laundry (lack of it getting done) continues to be a point of issue.

1) Call button watch still causing red rash on wrists. He takes it off. Need to have a band he is not allergic to. 2) New nurse has never reached out to introduce herself. I have heard of no assessments by the new nurse. Speech therapy was ordered by neurologist while (name removed) was there. Still has not happened as far as I can tell. 3) bed is frequently left unmade and floor always need vacuuming. 4) several lost items that have had to be replaced including shoes and sheets. 5) news letter comment about providing gloves in apartment is the first time we were informed about this expectation. Overall, this is a great place for him. The staff are kind and he is mostly happy, but there are definitely things that could be better.

Staff is very caring! |  ​❤️​ to “ We appreciate your feedback, (name removed). ” 

The staff is WONDERFUL!! Thank you

Please ensure main phone of branch never goes unanswered. Thank you.