My mom is a new resident and she is having a hard time adjusting to assisted living. She tells me she is bored and would love to have more activities and outings. Mom says she likes the meals most of the time however she doesn't get to choose what she wants or gets seconds. When I have called after hours or weekends, sometimes there is no answer and the call goes to voicemail. This was a concern and I made the director aware and was given the nurse's number to call for emergencies. All of the staff has been very kind, patient and helpful during this transition.

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All is well! No complaints. (name removed) is the best Activity Director. She is great at planning, personal attention and details. Thank you

Dad cannot think of anything not to like about staying at Bickford Shelby. Staff seem to be happy and like their jobs which reflects on to your client residents.

Wonderful staff! I feel that mom and dad are well taken care of! Only complaint is dad feels the meals are too small and mom says she isn't drinking enough water. Thank you!!

Gerri is fantastic and has helped Mom be so comfortable and happy! Thank you!

Bickford is a wonderful facility full of happy, well provided for residents by a staff whom on the whole always seems so very kind, and attentive. Our family is grateful to have our Father in Bickford's care.

Since our call with (name removed) last month to discuss my mom's care level and to clear up any miscommunication, things have greatly improved. We are extremely happy with the changes. Good job!