(name removed), the executive director, (name removed), maintenance, (name removed), Activities Manager, and the caregivers are all wonderful, caring, loving, listening ears to the staff, residents and their family members, make the Bickford a 10!!

(name removed) and staff should be recognized for care and support given

Many caring team members are doing so much for mom. Thank you!

We continue to have problems with laundry. Our parents were without any towels after laundry had been done. Mail is getting delivered when it should go in their file in the office. These have caused (name removed) a lot of stress. We have replaced towels with more and again clearly labeled them. We hope this issue is being addressed. There are other areas we love, like the extra care from dining staff.

Excellent communication from all levels regarding my mother's recent hospitalization as well as trusted recommendations for ongoing care. Thank you especially to (name removed)

Mom loved the apple orchard outing and appreciates all of the fun, engaging activities that (name removed) schedules!!!

Very grateful for the hardworking staff. I see all the time where they go out of their way to accommodate or meet request of residents and the families. I watched the Bickford Team work together to cover the kitchen with everyone assisting or help ensure all works tasks were completed so the residents were cared for appropriately. Some days it must be hard with extra hours and if short people but your efforts are seen and appreciated!

It is appreciated that when concerns arise, that they are handled promptly.

The dining staff is caring, activities are engaging, outings are fun. We feel good knowing Mom is having fun and remaining relatively autonomous, while being cared for!

Nothing to ad right now. Keep up the good work.

With one parent receiving services from Mary B and another in the Asst Living I am so grateful for support and care provided by Bickford family during health emergencies. Quality response is crucial when a family members health fails and guidance is needed.

Still not able to go online and pay the bill.

Staff and medical providers are very caring but laundry (lack of it getting done) continues to be a point of issue.

1) Call button watch still causing red rash on wrists. He takes it off. Need to have a band he is not allergic to. 2) New nurse has never reached out to introduce herself. I have heard of no assessments by the new nurse. Speech therapy was ordered by neurologist while (name removed) was there. Still has not happened as far as I can tell. 3) bed is frequently left unmade and floor always need vacuuming. 4) several lost items that have had to be replaced including shoes and sheets. 5) news letter comment about providing gloves in apartment is the first time we were informed about this expectation. Overall, this is a great place for him. The staff are kind and he is mostly happy, but there are definitely things that could be better.

Staff is very caring! |  ​❤️​ to “ We appreciate your feedback, (name removed). ” 

The staff is WONDERFUL!! Thank you

Please ensure main phone of branch never goes unanswered. Thank you.

I am (name removed) point of contact for falls. She's had 3-4 in the past two weeks and I have not been called once

Things have become a bit more challenging lately and I feel your team has done so much to make things as good as possible.

(name removed) is new. Great attitude. Lovely human. Grateful.

Still would like to get mom walking more.

Dishes still dirty in the sink and I saw some ants around the faucet in the bathroom.

Impressed that BFMs took the time to inquire and verify with me about a strange telephone call from an inappropriate former family member. Also shout out to (name removed), as always, for keeping on top of changes in meds not in Medicare's formulary. in addition, the ancillary care staff (PT) also had the good sense to contact me. Thank you so so much!

Bickford staff have gone above and beyond to make Mom feel welcome in her new apartment. The meals are tasty and activities are fun. Mom appreciates that someone knocks on her door to remind about meals and activities, and she feels at home.

Would like to see more effort to get my mom out walking. Whether in the building or outside (weather permitting). For some reason she doesn't prefer to walk laps inside. Also concerned with the 1 week delay between UI diagnosis and prescription. Not sure where the breakdown was, and not wanting to assign blame, I know you're all working hard. What could be done to make that turn faster? | And I appreciate you asking for it.

We are so thankful for a caring staff to help us navigate health issues with our parents.

We love Bickford. We tell people that we love Bickford. Our mother is happy there. She says she's "comfortable" there. She has been in several rooms at Bickford over the four years. She's been there. Staff has changed, but it has remained an excellent facility.

I thought the visit from the guy that sang and played guitar was nice.

I'm very happy with the attitude and effort everyone brings to their work. (name removed) was super helpful around getting mom's tv installed, and (name removed) even let me in his workspace and left it unlocked for me.

Bickford of Okemos has a wonderful director and a core team of compassionate and caring staff. I'm just sorry that some of the very best staff who have been loyal to Bickford for years aren't compensated better and are leaving. These experienced, multi-year staffers provide the best care and have made Bickford of Okemos stand out from other facilities. The very fact that Bickford has been able to retain staffers for years gives families the confidence that our loved ones are well-cared for. Yet there is only so much the director can do. It's a real disappointment that the corporate office doesn't recognize and value the longevity, importance and contribution of long-term staffers.

(name removed) is a gift.

Things seem to have been steadily improving at bickford since the current Director took charge. The difference is amazingly positive. Very pleased.

Everyone one on the team is very thoughtful and kind. I know you're all quite busy but yet seem to be so available to mom and me. Thank you.

So many things this month to include in Thanksgiving appreciation and including the Bickford family. They put on a lovely Holiday dinner as well as many activities. So grateful. Decorations are thoughtfully planned and placed and include the dining area and residents doors! Thank you for making this so homey for our loved ones!

(name removed) is an excellent director and is responsible for creating a positive atmosphere that keeps excellent staff from leaving despite pay that is lower than other facilities. Excellent staff create an excellent experience for residents.

I believe things have approved greatly under your current Director.