Bickford has improved this month. Staff has come a long way this month

The dining room is more organized now. I had a question for (name removed) and she answered me back immediately.

Thanks for everything!

(name removed) has gone above and beyond to arrange transportation for Mom to Dad's visitation and funeral. Words cannot express how grateful we are for (name removed) joy and hard work. The staff was very helpful and kind to Mom, getting her ready for the visitation and funeral. (name removed) and others tended to her needs. When Mom got back Friday night, the staff was ready to put her to bed. Improvement needed on laundry. Some of Dad's laundry was still in the bedroom and more of it left downstairs when I arrived 6 days after his passing. The washers and dryers are typically full of clothes (I have seen them untouched for an entire shift or longer) when I go to do laundry. I often wonder how any residents get their clothes back bc of the disorganization. And please make sure Mom is put in bed every night. She was left in her chair until 11:40 pm on March 22 and was sliding out of it. I will attach the footage.

The entire staff really came together and provided excellent care to Mom. She received her showers on assigned days,toileted according to service plan. She attended activities and seemed to have a great time! But, most of all the staff treated her with the love and respect she deserves! Thank you to each and every one of you ❤️

My mother is very comfortable with her care and events that go on

The staff is always incredibly nice, caring and loving to my grandma and our family. I've also notice that my gma's apt has been noticeably clean - kuddos to the new house cleaner

Thanks for all you do!