We are extremely grateful for the care our mom receives at Bickford. The staff are amazing and care for her with compassion and kindness even on her bad days. Her room is always clean and tidy. She's had a fall last month. She was very independent prior but has had to adjust to a wheelchair - after being cared for at Bickford with The Care Team coming in for PT/OT she is able to stand and walk a bit on her own again! We are so thankful for the amazing care givers at Bickford!

The overall care mom has received from these wonderful girls: (names removed) has been excellent!! She feels safe with them & comfortable. They have compassion for the residents. The kitchen will be a mess until you can keep a permanent chief same with housekeeping. Why is it you can't keep them people?!? If people need raise then check into it!! The majority of work till they drag is exhausting! It's not an easy job at all!!

Seems like a lot of change over in past few months. Hoping the activities can get started again.

The staff provide excellent care. It's a great facility.

We are so grateful to Bickford and all of the staff! (name removed) and (name removed), (name removed) and (name removed) ... we are especially appreciative of our mom's daily caregivers and housekeeping. She is always well taken care of! During a recent hospital stay, (name removed)and (name removed) were wonderful helping us navigate our mom's path back to Bickford! We can't wait to get her back from Rehab!

I want to thank (Name Removed) for passing on to the next shift that (Name Removed) wasn't herself and (Name Removed) for getting in touch with me that she needed to be seen. I was out of town so she coordinated things for me.

First of all, I appreciate the email about (Name Removed). There was no organization with her. I went to her with several issues & it took a while to get it taken care of. She disregarded things the girls would tell her!!! They are the heart of Bickford & see & hear things that if important should be able to go to the director with. (Name Removed) was not an open door. But she did take care of the aide that hurt mom!! Second the "new people" in office have not introduced themselves to any residents. They have wondered "who are they??" There are some who still have their wits about them!! They at least should know their faces & what they're doing!! The 5 is for the extremely over worked but amazing aides!!! They are so caring & concerned about my mom & the residents. (Names Removed) I know there's a few I'm missing... Hopefully with the dismissal of (Name Removed) this place can get back in shape!! We lost some great girls because she was hasty in finding out the truth of the problem's. I had asked her at least 4 months ago to about setting up a reevaluation of mom, (Name Removed). I'm paying for 2-1 care & she's been ONE on ONE for the last 6 months!! She still needs assistance but no longer two person assist. The meals have been a BIG problem forever!! Cold food, uncooked French fries; still half frozen, Cold hotdogs, hamburger patties... whenever (Name Removed) cooked that's what they got!! Unacceptable!! (Name Removed) is FABULOUS!!! (Name Removed) seems to know his stuff!!There's never enough coffee, creamer, mayonnaise etc!! WHY are the residents only allowed 2 small cups of cof

I like that they now have outings for the residents. Little nervous with so much change of staff so we shall see One area of improvement could be making sure paperwork is completed in a timely fashion for long term care policies