Bickford of Iowa City

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Real Residents, Real Reviews

Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.

Real Residents
Real Reviews

Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”

But how do you know that’s really true?

Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.

Why we publish real reviews — including the bad ones

Reviews for Bickford of Iowa City


overall score based on 123 reviews

  • 91
  • 25
  • 5
  • 2
  • 0

Reviews with Comments

  • Aug 1, 2023

    Staff has been doing a great job with Dad after his return from rehab.

  • Aug 1, 2023

    My mom has been there for exactly two years and we have been very happy with everything.

  • Jul 2, 2023

    Thank you to all the staff at Bickford give our family great peace of mind!

  • Jun 2, 2023

    Great communication from staff!

  • May 1, 2023

    Thank you to the caring team in Iowa City...we absolutely know our mom is well loved and cared for!

  • Mar 1, 2023

    Thank you so much for the great care of our mom! I was back for another visit this month (we live out of state) and we are so pleased with how happy our mom is and she loves the staff at Bickford, thank you!

  • Feb 7, 2023

    My husband has been a resident at Bickford since late September, 2022. My entire family is extremely thrilled that he is being treated with an abundance of love and attention while living at his new "home". I visit him several times each day so I am able to see how the staff also cares for the other residents with tenderness. Bickford has a wonderful variety of activities for the residents... music groups, movie & popcorn nights, bingo, balloon volleyball, manicures, dog therapy visits, etc! I'm impressed with the variety of food items on the daily menu. My husband can be a picky eater so he might not be as adventurous as I would be when it comes to eating. This hasn't been a problem since he's given an alternative option if needed. We LOVE Bickford! ❤️❤️❤️

  • Jan 2, 2023

    Thank you for helping make our mom's holiday many fun activities. she loves her ugly Christmas sweater!

  • Dec 1, 2022

    Thank you for all you do...Happy Holidays!

  • Dec 1, 2022

    (Name Removed) in maintenance , always goes above and beyond !

  • Nov 1, 2022

    Thank you to the wonderful IC team for providing great care and fun days for our mom!

  • Nov 1, 2022

    Your staff at Iowa City are very compassionate.

  • Oct 5, 2022

    I just spent the weekend visiting my mom (I live out of state) - my mom looked great, appears very happy and we are so thrilled she's safe and well cared for. (Name Removed) and (Name Removed) and the staff are very kind and attentive. Thank you!

Reviews FAQ

Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.

Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.

A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.

Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.

Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.

Bickford of Iowa City

Assisted Living

3500 Lower West Branch Rd,
Iowa City, IA 52245

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