Bickford of West Des Moines
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Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
Real Residents
Real Reviews
Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”
But how do you know that’s really true?
Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.
Reviews for Bickford of West Des Moines
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Reviews with Comments
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Staff is courteous & helpful. (name removed) are very professional & provide answers to questions. They both help the staff & take care of residents as well. Very caring.
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bickford hasn't sent a bill to the long term care insurance for 2 months. My husband has tried to call to talk to someone early morning and 4:00 and they are already gone or not in yet. Someone was suppose to call him back a week and a half ago. Terrible way to do business!!!!! (name removed) room smells like urine. Things were damaged in her room and when we asked about it no one called us back. Things have come up missing from her room and no one will let us know what happened to them.
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I spent several years with Bic... and when I called Corporate to make an exception (and was told flat out NO) I said goodbye and moved on. The time i spent there was like a family, but that changed so I moved on and I'm not a bit sorry where I went I save money. There are so many perks and they're all paid for. I feel my move was godsend, but thank you Bickford for being that special part of my journey.
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I so appreciate all the staff that take care of my dad in Mary B's. They are respectful & patient with him & I've seen them sit & talk with him & take him for a walk. (names removed) have been very supportive for my mom & I & willing to listen to our concerns. Thank you!
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My only comment is that we are still struggling with getting staff to shave him. Otherwise, staff are great with dad & take time to talk with him & encourage him to participate in activities & conversations.
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
Staff continues to be caring for residents. Clean facility, nutritional meals and fun activities planned weekly.