Bickford of West Des Moines

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Real Residents, Real Reviews

Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.

Real Residents
Real Reviews

Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”

But how do you know that’s really true?

Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.

Why we publish real reviews — including the bad ones

Reviews for Bickford of West Des Moines


overall score based on 57 reviews

  • 27
  • 16
  • 4
  • 4
  • 6

Reviews with Comments

  • May 2, 2023

    My only comment is that we are still struggling with getting staff to shave him. Otherwise, staff are great with dad & take time to talk with him & encourage him to participate in activities & conversations.

  • Mar 1, 2023

    I feel like my dad is where he needs to be, the staff is wonderful to him.

  • Dec 1, 2022

    The only thing is that Mary B's has had a bad odor on several occasions when we've visited this last month. Otherwise everything is great- thanks!

  • Nov 5, 2022

    Turn over is terrible. There is not even a director hired. I can't believe you are raising prices again!!! It's gone up 7,000. The past two years. Your already charging way more then the care you are providing!!!!!!!!!!!!!!

Reviews FAQ

Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.

Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.

A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.

Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.

Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.

Bickford of West Des Moines

Assisted Living & Memory Care

5050 Hawthorne Dr,
West Des Moines, IA 50265

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