Bickford of Upper Arlington
Get in Touch
Pay My Bill
Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
A letter from Andy Eby Andy Eby Caregiver/Sales & Marketing
The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family.
Here at Bickford, we believe that vulnerability is not a weakness, but a strength.
We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.
That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.
We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.
Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.
We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better.
Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”
We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.
Thank you for considering placing your trust in us.
Andy Eby
Reviews for Bickford of Upper Arlington
-
64
-
20
-
15
-
3
-
6
Reviews with Comments
-
Your care here is excellent. Happy to be here. (name removed) has had medicine changes, therefore, mobility changes and many falls due to his Parkinson's disease. We've had trial and error going through these challenges and appear to be conquering his latest episode. Thank you and your staff for helping (name removed) and me through this difficult and ever changing time. ❤️(name removed) | I appreciate all of Bickford!!!!!
-
My father has fallen several times and not once did anyone from the site call to let me know. His medications are not being taken correctly. One inhaler should last 1 month not two months. There is a disconnect about care given back to families.
-
I prefer to share comments directly with the director and lead nurse. I plan to schedule an appointment
-
Good management and staff
-
Bickford has exceptional staff. I am happy with all they do for my father. My father is doing very well there and tells me he likes it there. He has several friendships with the staff and other residents.
-
My family lost my Dad (name removed). Bickfords staff has really wrapped their arms around my Mom who is a Bickford resident. I consider Bickfords staff to be like family. ❤️
-
Every day I find a reason to be grateful to the team (name removed) has put together. They care about and for my dad - that's priceless. The Bickford property is old and worn but that doesn't matter to me. What matters to me is if my dad is safe and feels it and can tell me he feels it. He does that every time we talk. Bickford doesn't need to chic and shiny and pristine - it doesn't need to please me or be a place where I am comfortable- it needs to be safe and clean and comfy ... it is all that and more.
-
Good staff and management
-
Billing-lack of attention to detail no adjustment to amount debited based on credits applied to the account. Updated funding source and this was not completed and debit overdrafted the account no longer used.
-
Great staff and management
-
Great staff including management
-
Please repair the vertical blinds in (name removed) room on the second floor. Thanks!
-
Poor quality of food
-
I am always impressed with the staff's patience and commitment to caring for the residents.
-
(name removed) are a BIG reason I can rate Bickford a 5. They manage their teams by example and that makes me confident that my dad is safe and cared for.
-
Excellent staff and management
-
Would have been higher but I feel like I need to call to get my father's laundry done. If there's a scheduled time for that knowing it would help.
-
Hi all ! We do so love Bickford and all that you do for our mom! We still have some concerns with the cleaning. We find lots of bits, dirty floor around my mom's fridge and kitchen area, for example - worth mentioning. Thanks!
-
Items are missing . No one seems to care.
-
Excellent Care Managers and | Excellent staff and management
-
The staff has been kind and caring. The building is warm, inviting and beautiful. (names removed) have gone above and beyond helping my Mother and our family.
-
Excellent staff and management
-
I'm so grateful for (name removed). She communicates with me what my Mom's needs. (name removed) is kind and compassionate. My Mom says (name removed) is like a daughter to her.
-
A lot of the clothes that (name removed) came with seem to be missing. And his fingernails are filthy.
-
Excellent staff and management
-
My mom's overall health improved when she moved into Bickford from her previous skilled nursing facility. The staff are helpful and attentive to my mom's needs.
-
Staff is excellent | World Golf tour on 62
-
(Names Removed) have been so supportive while I had to make difficult decisions for my Mom and get her moved in. I'm so glad they are part my team!
-
Staff is excellent
Did you know
Most senior living communities don’t share internal reviews
Know the Real Residents, Real Reviews Difference
Our Reviews
Real Residents, Real Reviews
- From verified residents & families
- Unfiltered
- Solicited monthly
- Current, ongoing & up-to-date
Other Reviews
Google, A Place for Mom, etc.
- Can be written by anyone
- Often come from people who don’t actually live there (i.e. just came for a tour)
- Reflect a static, one-time experience
- Partial picture
Why other senior living communities don’t share internal reviews
- Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
- They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
- They know that some of the comments aren’t necessarily accurate
- They don’t have the courage to be vulnerable. They want to control how prospective families see them.
- They’re afraid it would hurt their sales and marketing efforts
- They don’t trust the consumer to be able to handle the truth
Did you know
Bickford Senior Living’s happiness score is 2x the national average
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
The staff at Bickford of Upper Arlington has been so wonderful and welcoming to my Mom. She is new to the Memory Care unit and they have gone out of their way to help get her adjusted and settled in. We appreciate all you are doing!