Bickford of Upper Arlington
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Pay My BillReal Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
A letter from Andy Eby Andy Eby Caregiver/Sales & Marketing
The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family.
Here at Bickford, we believe that vulnerability is not a weakness, but a strength.
We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.
That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.
We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.
Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.
We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better.
Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”
We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.
Thank you for considering placing your trust in us.
Andy Eby
Reviews for Bickford of Upper Arlington
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65
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20
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15
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4
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5
Reviews with Comments
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I appreciate that I am kept informed on anything concerning my father. The effort the staff makes is seen.
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I appreciate the communication with (name removed). She follows up.
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Good management and staff
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I appreciate all the aids and nurses do for my father. They take good care of him and look out for him.
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Staff is incredible, kind and professional.
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The place is filthy. Someone is taking things out if my dad's room. Director is absolutely no help. Have to ask for his bathroom to be cleaned | Then do something about it
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Great management and staff. Staff really takes good care of my wife
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We really cannot thank the Bickford UA team for all they do for our mom. Day in and day out, you help her whenever/whatever she needs. Please know your efforts do not go unnoticed!!!! One thing that could improve and I might give a 3 or 4 on would be communication. I really really like to hear from you all, whether it be a newsletter from (name removed), the activities calendar from (name removed), or a health update from (name removed). Keep communication coming!!!!! I would rate the medical communication a 2. I hear nothing from the doctor, which does concern me, so I would like to hear a health update for mom (name removed). I put in a Psych consult and a PT request, still waiting to hear word on those. The pharmacy charges mom for gloves and other items that aren't clear. I would like a heads up on some items before they charge us. Do I need to contact the pharmacy directly? Again, THANK YOU for ALL you do to serve our senior population!!!
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The staff is personable, responsive and professional.
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Facility improved since (name removed) has become Director.
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Good management and staff
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We keep getting letters from (name removed) insurance saying Bickford is not completing the necessary forms monthly in order for (name removed) to pay out the insurance in a timely manner.
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The staff at Bickford of Upper Arlington has been so wonderful and welcoming to my Mom. She is new to the Memory Care unit and they have gone out of their way to help get her adjusted and settled in. We appreciate all you are doing!
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Your care here is excellent. Happy to be here. (name removed) has had medicine changes, therefore, mobility changes and many falls due to his Parkinson's disease. We've had trial and error going through these challenges and appear to be conquering his latest episode. Thank you and your staff for helping (name removed) and me through this difficult and ever changing time. ❤️(name removed) | I appreciate all of Bickford!!!!!
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My father has fallen several times and not once did anyone from the site call to let me know. His medications are not being taken correctly. One inhaler should last 1 month not two months. There is a disconnect about care given back to families.
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I prefer to share comments directly with the director and lead nurse. I plan to schedule an appointment
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Good management and staff
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Bickford has exceptional staff. I am happy with all they do for my father. My father is doing very well there and tells me he likes it there. He has several friendships with the staff and other residents.
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My family lost my Dad (name removed). Bickfords staff has really wrapped their arms around my Mom who is a Bickford resident. I consider Bickfords staff to be like family. ❤️
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Every day I find a reason to be grateful to the team (name removed) has put together. They care about and for my dad - that's priceless. The Bickford property is old and worn but that doesn't matter to me. What matters to me is if my dad is safe and feels it and can tell me he feels it. He does that every time we talk. Bickford doesn't need to chic and shiny and pristine - it doesn't need to please me or be a place where I am comfortable- it needs to be safe and clean and comfy ... it is all that and more.
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Good staff and management
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Billing-lack of attention to detail no adjustment to amount debited based on credits applied to the account. Updated funding source and this was not completed and debit overdrafted the account no longer used.
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Great staff and management
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Great staff including management
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Please repair the vertical blinds in (name removed) room on the second floor. Thanks!
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Poor quality of food
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I am always impressed with the staff's patience and commitment to caring for the residents.
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(name removed) are a BIG reason I can rate Bickford a 5. They manage their teams by example and that makes me confident that my dad is safe and cared for.
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Excellent staff and management
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Would have been higher but I feel like I need to call to get my father's laundry done. If there's a scheduled time for that knowing it would help.
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Hi all ! We do so love Bickford and all that you do for our mom! We still have some concerns with the cleaning. We find lots of bits, dirty floor around my mom's fridge and kitchen area, for example - worth mentioning. Thanks!
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Items are missing . No one seems to care.
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Excellent Care Managers and | Excellent staff and management
Did you know
Most senior living communities don’t share internal reviews
Know the Real Residents, Real Reviews Difference
Our Reviews
Real Residents, Real Reviews
- From verified residents & families
- Unfiltered
- Solicited monthly
- Current, ongoing & up-to-date
Other Reviews
Google, A Place for Mom, etc.
- Can be written by anyone
- Often come from people who don’t actually live there (i.e. just came for a tour)
- Reflect a static, one-time experience
- Partial picture
Why other senior living communities don’t share internal reviews
- Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
- They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
- They know that some of the comments aren’t necessarily accurate
- They don’t have the courage to be vulnerable. They want to control how prospective families see them.
- They’re afraid it would hurt their sales and marketing efforts
- They don’t trust the consumer to be able to handle the truth
Did you know
Bickford Senior Living’s happiness score is 2x the national average
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
I believe that my father needs an increase in level of care but I do not have confidence in the level of care he is getting. I should never beat the center to the conversation about his care. I am never informed when he falls. I have to bring attention to center that he doesn't have his alert necklace on, he is sitting soiled in his clothes, he has depends which means he needs more than one bath a week. His laundry isn't done when stated or it isn't put away. He pays a lot of money for mediocre care. And this is just a few of my concerns. I do not believe the facility is staffed correctly to handle his level of care