Bickford of Sioux City
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Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
A letter from Andy Eby Andy Eby Caregiver/Sales & Marketing
The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family.
Here at Bickford, we believe that vulnerability is not a weakness, but a strength.
We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.
That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.
We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.
Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.
We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better.
Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”
We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.
Thank you for considering placing your trust in us.
Andy Eby
Reviews for Bickford of Sioux City
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154
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56
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21
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10
Reviews with Comments
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The staff is outstanding. Pure Angels. Activities are wonderful
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About a week ago I was notified they found both of (name removed) sheets in the laundry. As of yesterday they are not back in her room. What else of hers is in the lost laundry?
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Great place with wonderful care for your loved one. It's just like being in your own home!
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We couldn't be happier with Bickford-thank you and especially your staff | Bickford was so the right placement for my father in-law-thank you
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Every thing is perfect
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Wonderful place for your loved one.
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The staff is totally awesome. C. The food is not made for people with dentures that don't fit well. There needs to be an option available for those who have difficulty chewing. Also making sure everyone gets desert.
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All excellent
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(name removed) just loves it there.
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Please find someone to sit with my mom at meals. She is very lonely. I know she is difficult but maybe have a little more patience with her. She is 95 and I would like her last years to be somewhat enjoyable. Thank you. She does have one gentleman who is assigned to her table but he never comes to meals therefore she sits by herself most of the time
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(name removed) has been a huge improvement to the healthcare of our loved ones. She is knowledgeable, cares, communicates. Activities team, (name removed), entertain and bring such happiness to the residents. We love the addition of (name removed) on the weekends. (name removed) and a couple of others I do not know their names r loving care providers. My Mom tells them she loves them all the time. They have become part if her family.
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Very satisfied with the care given to my loved one. They do a wonderful job.
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Very satisfied with the care for my loved one .
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I've been monitoring megs room for cleanliness. I don't think her dresser or nightstands have been dusted for months. Also, she hasn't had pillow cases on her bed pillows for at least two weeks. I did find them in the dirty clothes basket. One reason we chose Bickford for Meg was because they told us they keep their clients busy so they are not in there room alone very much. I know she was kept very busy last year but it seems to have halted since (name removed) left. Thank you
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Wonderful place with a very caring staff.Bickford is a beautiful place with all the comforts of home.
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I am very satisfied with the care my husband is receiving from Bickford. They have a very caring staff and he is receiving the best care possible!
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My mother-in-law passed away there a week and a half ago. After it was over, we wanted to talk w (name removed). She was already on another call. We asked that she call us back. Nobody ever did and more to the point, nobody has ever reached out to offer condolences or anything. (name removed) lived there for 2.5 years and we were always happy with the care until the last month and now that not one person has bothered to return our call or reach out is very disappointing and disturbing. This saddens me greatly.
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It was more than kind of the staff at Bickford to put together such a moving commemoration of (name removed) military service in Vietnam. He will always remember that. So will I.
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(name removed) is happy at Bickford. So all I have to go by is what he shares with me. He has no complaints, which I believe he would share with me. Thank you for taking good care of him!
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I am extremely satisfied with the care my loved one is receiving from Bickford. From the caring staff and wonderful and lovely setting to the delicious meals the residents receive, Bickford is simply the very best place for your loved one. I am extremely satisfied.
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I wish I could see more of the leadership staff at memory care. They are busy somewhere else I guess. I am happy with the meals they have for memory care residents. I do wish that they would be more purposeful in getting residents to exercise. My LO is gaining weight. It's odd to see her gaining as she has never had a weight problem her whole life.
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I can't say enough good things about Bickford. It's simply the best care for your loved ones,
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My brother is happy there and that is what matters to us. Thank you for caring for him.
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The last few weeks with Mom's emotional and psychological roller coaster have been really rough. (name removed) has assured me that we'll get through this together and (name removed) has been amazingly caring and encouraging.
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Best care for my loved one. Kind and caring place. They are all angels!
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Improved food easier to eat foods mashed potatoes and soft meat. Facility needs a new step for exercises
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Since (name removed) has no visitors, I believe he has received some extra attention over the holidays. He has enjoyed the delicious dinners. I appreciate the assistance he has been given to call me because I have trouble reaching him when I initiate the calls.
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Very satisfied with the care my loved one is receiving. Very caring staff.
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Very nice facility staff very friendly and accommodating for the short time that dad was there. Gob bless everyone who works there.
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Only concern is bedbugs
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Poor communication, incredibly high increase in rent, a dog that was not good, bed bugs, general decline in my dads care
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They are prompt to any need or concern I may have about my mother's care.
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Very satisfied with Bickford. Great people and wonderful care! They are simply the best!
Did you know
Most senior living communities don’t share internal reviews
Know the Real Residents, Real Reviews Difference
Our Reviews
Real Residents, Real Reviews
- From verified residents & families
- Unfiltered
- Solicited monthly
- Current, ongoing & up-to-date
Other Reviews
Google, A Place for Mom, etc.
- Can be written by anyone
- Often come from people who don’t actually live there (i.e. just came for a tour)
- Reflect a static, one-time experience
- Partial picture
Why other senior living communities don’t share internal reviews
- Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
- They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
- They know that some of the comments aren’t necessarily accurate
- They don’t have the courage to be vulnerable. They want to control how prospective families see them.
- They’re afraid it would hurt their sales and marketing efforts
- They don’t trust the consumer to be able to handle the truth
Did you know
Bickford Senior Living’s happiness score is 2x the national average
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
So happy with Bickford... Mom (name removed) loves her Granny Condo, the activities and always says everyone is so nice. Thanks