The staff is totally awesome. C. The food is not made for people with dentures that don't fit well. There needs to be an option available for those who have difficulty chewing. Also making sure everyone gets desert.

All excellent

(name removed) just loves it there.

Please find someone to sit with my mom at meals. She is very lonely. I know she is difficult but maybe have a little more patience with her. She is 95 and I would like her last years to be somewhat enjoyable. Thank you. She does have one gentleman who is assigned to her table but he never comes to meals therefore she sits by herself most of the time

(name removed) has been a huge improvement to the healthcare of our loved ones. She is knowledgeable, cares, communicates. Activities team, (name removed), entertain and bring such happiness to the residents. We love the addition of (name removed) on the weekends. (name removed) and a couple of others I do not know their names r loving care providers. My Mom tells them she loves them all the time. They have become part if her family.

Very satisfied with the care given to my loved one. They do a wonderful job.

Very satisfied with the care for my loved one .

I've been monitoring megs room for cleanliness. I don't think her dresser or nightstands have been dusted for months. Also, she hasn't had pillow cases on her bed pillows for at least two weeks. I did find them in the dirty clothes basket. One reason we chose Bickford for Meg was because they told us they keep their clients busy so they are not in there room alone very much. I know she was kept very busy last year but it seems to have halted since (name removed) left. Thank you

Wonderful place with a very caring staff.Bickford is a beautiful place with all the comforts of home.

I am very satisfied with the care my husband is receiving from Bickford. They have a very caring staff and he is receiving the best care possible!

My mother-in-law passed away there a week and a half ago. After it was over, we wanted to talk w (name removed). She was already on another call. We asked that she call us back. Nobody ever did and more to the point, nobody has ever reached out to offer condolences or anything. (name removed) lived there for 2.5 years and we were always happy with the care until the last month and now that not one person has bothered to return our call or reach out is very disappointing and disturbing. This saddens me greatly.

It was more than kind of the staff at Bickford to put together such a moving commemoration of (name removed) military service in Vietnam. He will always remember that. So will I.

(name removed) is happy at Bickford. So all I have to go by is what he shares with me. He has no complaints, which I believe he would share with me. Thank you for taking good care of him!

I am extremely satisfied with the care my loved one is receiving from Bickford. From the caring staff and wonderful and lovely setting to the delicious meals the residents receive, Bickford is simply the very best place for your loved one. I am extremely satisfied.

I wish I could see more of the leadership staff at memory care. They are busy somewhere else I guess. I am happy with the meals they have for memory care residents. I do wish that they would be more purposeful in getting residents to exercise. My LO is gaining weight. It's odd to see her gaining as she has never had a weight problem her whole life.

I can't say enough good things about Bickford. It's simply the best care for your loved ones,

My brother is happy there and that is what matters to us. Thank you for caring for him.

The last few weeks with Mom's emotional and psychological roller coaster have been really rough. (name removed) has assured me that we'll get through this together and (name removed) has been amazingly caring and encouraging.

Best care for my loved one. Kind and caring place. They are all angels!

Improved food easier to eat foods mashed potatoes and soft meat. Facility needs a new step for exercises

Since (name removed) has no visitors, I believe he has received some extra attention over the holidays. He has enjoyed the delicious dinners. I appreciate the assistance he has been given to call me because I have trouble reaching him when I initiate the calls.

Very satisfied with the care my loved one is receiving. Very caring staff.

Very nice facility staff very friendly and accommodating for the short time that dad was there. Gob bless everyone who works there.

Only concern is bedbugs

Poor communication, incredibly high increase in rent, a dog that was not good, bed bugs, general decline in my dads care

They are prompt to any need or concern I may have about my mother's care.

Very satisfied with Bickford. Great people and wonderful care! They are simply the best!

Bickford is a wonderful place for your loved ones. They are a very caring staff set in a lovely facility. I have been very satisfied with the care they are giving my loved one.

I have asked every week to have (name removed). Room Air condutioning turned up! I come to visit her she has two jackets and many blankets on to keep herself warm .Her room is like a freezer! I myself like it on the cool side, but her room is. Down right rediculous COLD. I can complain until I am blue in the face but nothing get done. I have told my mom to say something,but the staff ignores her requests right a long with my requests.for what she is charged each month she shouldn't have to be cold 24/7

Renates room always smells like urine.I feel garbage needs changed daily at least and bed and chair needs checked.

I think it's wonderful the way that you spend time with the residence. They all seem so happy and delighted in their days and that is so important given their debilitating illnesses. Thank you so much for what you do.

Very satisfied with Bickford. Loving caretakers and staff. The best place for your loved one in a beautiful setting.

Bickford facility, care & staff are the best!

I appreciate the staff letting me know my moms status.

All of your staff is excellent.

Bickford is a very lovely place with kind and caring staff. I can sleep at night knowing my love one is getting the best care possible in a loving environment.