I feel that the new aides do not have enough training. I asked one of them to help me change my husband's shirt and she told me that she didn't know how to do it and was afraid of hurting him. I helped her do it and tried to explain it to her. She was very appreciative.

(name removed) is an awesome chef who shows a love of her skills in preparing nutritious meals. Thank you (name removed) for sharing! Nurses : (name removed) are the best and take special care of our mom. (name removed) is a truly amazing person who shows complete dignity and compassion for the residents. She does a fantastic job of providing events and socials for the residents. We appreciate her so much!!

Everyone is sooo good to (name removed). I really appreciate that. Thank you

We appreciate so much how all Bickford Family Members go above and beyond to take care of my mom- and now my father-in-law too. We love you guys!

Everyone was just wonderful taking care of mom after her fall. They were so helpful after I brought her back from the hospital. I felt mom was going to get all the care and attention she needed. Thanks!

Shout out to (name removed) who went above and beyond to help me/mom with a few things during my quarantine with Covid!

Nurses: (name removed) have been awesome! (name removed) in housekeeping was amazing! Thank You to (name removed) and the other aides for being so welcoming when we come into visit Mom.

I was not notified when Covid shots were being give so my mom probably didn't get hers. Also, I had requested mom be seen by the podiatrist. I even went to Bickford to make sure mom was seen. I was then told that the podiatrist had an emergency and would reschedule. I asked to be notified of the reschedule and was not notified. Mom has been at Bickford for 9 months and hasn't been seen by the podiatrist to my knowledge. | I appreciate (name removed) prompt response to my concerns. The general attitude at Bickford seems much improved since her promotion

Mom seems happy. Care has been very good.

I appreciate all the staff members so much for their kindness and care to our mom. Cindy in particular goes above and beyond and it means so much. (names removed) have also been amazing in their efforts to get my father-in-law settled and make him m feel comfortable. Love you guys!

I'd really appreciate it if you'd stop calling me (name removed). This is (name removed), (name removed) daughter and power of attorney. (name removed) is my husband and he's not involved in decisions regarding mom's care. | Ugh

My mother and I think she should be at a level1 and be reimbursed for the overcharges. Also, I am required to buy her groceries because the food is terrible.

It's (name removed), (name removed) daughter, not (name removed) (name removed) son in law. Would have liked more notice of the rate increase. Lack of response to email is a concern.

Thank You to : (names removed) (her big smile and awesome attitude). (names removed) are always so positive and friendly. Appreciate (names removed) for their smiles and acknowledgment of the residents and visitors.

Our family wants to thank everyone at Bickford for their excellent care of our father who passed away Monday, Oct.23. From the activity director to the nurses and aides. He was more than just a resident there. His many friends stopped in to visit him in his last days which brought a smile to his face and gave us, his family, some comfort. Thank you all.

(names removed) are fantastic. (name removed) called me immediately when Mom fell to let me know what happened. I appreciate his promptness and professionalism. I met Chef (name removed) and had a great conversation. An awesome lady with a serving heart to the residents. We appreciate her loving and giving attitude to all. I also spoke to (names removed) and they too have a serving attitude and infectious smiles. I noticed from a far, (name removed) was professional and caring with residents. Appreciate his positive attitude. | (name removed) the aide always has a great smile and very polite.

Food has improved, but lunch room service is still very poor. Can not depend on aides to be on schedule for baths.

Looking forward to the referral bonus next bill! That's a great program. The extra care mom needed for a few days this month. She felt very attended to.

Thank You for the great attitudes, care and love you give Mom and the rest of the residents ! Nurses who have been extra helpful were: (Name Removed) Thank you !

I'm Driving - Sent from My Car | Thank you all so much for your kind care and for easing my mother's path!

My Dad and a friend both say there are problems with dietary. Poor food quality preparation and quantity. Thank you

Everyone is very helpful

Beautiful new carpet in common areas. Great nursing. Good communication from staff. Trying to get mom to participate in activities. Move in referral bonus!

Staff are patient and very courteous to my Dad.

(Names Removed) have been very informative about Mom's status. Also (Name Removed) in dietary support has been super nice and a great attitude! Love her smile and positive attitude towards Mom and the other residents. | I sincerely appreciate (Names Removed) updates!

Visited my Dad issues with low staffing and running out of food, poor food quality

Very poorly run , very dirty.!

(Name Removed) not responding to emails or phone calls or even confirming she reads emails is unprofessional.

Personal care to make sure mom knew how family was going in surgery when we couldn't get to see mom that day till evening! I would text (Name Removed) and she would update mom. Thanks to (Name Removed)!

(Name Removed) has concern for Mom's physical and mental status, notifying me of her extreme glucose changes and following up with information on her mood changes that he has noticed. (Name Removed) has been exceptionally helpful to me these last few months. THANK YOU to (Name Removed) for ALL that he does! It does not go unnoticed. We appreciate his professionalism, genuine care and positive attitude for Mom and the other residents.

After 5 years of consistently getting his toenails trimmed with the podiatrist, our dad has been left out. This means approximately 3 months without foot care. We are very distressed about this. The weekend/ holiday meals are often very late being served due to staff shortage, the outside furniture is covered with cat hair making it unpleasant to sit outside, and finally, I've called the past two days requesting to speak with Cecilie and have not received a call back from anyone. Thank goodness it wasn't an emergency.

Actually thought less than 1, but your system won't accept that. Continued poor planning in dining room stables resulted in running out of bacon and bread this morning for breakfast. This happens so many Sundays - at times they have run out of coffee which along with toast is a requirement for breakfast. Dryer continues to be an issue - ducts need to be cleaned - fire hazard if they are clogged.

As always the kindness of your Mary B's staff is much appreciated!

We love all of The Bickford staff. (Name Removed) is awesome, as well as the BFMs who take care of our mom. The new aide named (Name Removed) has been doing an amazing job. She and our mom have already formed a bond after just a few days. Thanks for everything you do!

Thank You so much for the Mother's Day Tea. (Name Removed) is awesome with her ideas for the residents to stay involved with the activities. Nurses are also fantastic! We appreciate all that they do ! (Name Removed)! Aide's always show smiles and caring attitude! (Name Removed). Dining aide (Name Removed) has been very helpful and supportive! (Name Removed) are awesome too ! Thank you for making Mom feel at home !

Excellent caring staff

If I could get responses to emails within 3-5 business days it would be appreciated. Having to hassle the staff for an answer is annoying for everyone.

Quick response to mom when she passed at at dinner. My only suggestion is to serve diabetics their food first since they have gotten insulin