Bickford of Grand Island
Get in Touch
Pay My Bill
Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
A letter from Andy Eby Andy Eby Caregiver/Sales & Marketing
The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family.
Here at Bickford, we believe that vulnerability is not a weakness, but a strength.
We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.
That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.
We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.
Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.
We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better.
Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”
We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.
Thank you for considering placing your trust in us.
Andy Eby
Reviews for Bickford of Grand Island
-
91
-
20
-
12
-
1
-
0
Reviews with Comments
-
Bickford is such a blessing to my family. The love and care my dad receives is above and beyond. I am truly thankful for each staff member. Thank you!
-
I love the staff, love the residents, love the atmosphere!!!! It's a happy place for me when I go visit my dad!!
-
Thanks again for all your help and understanding in caring for my mother. Your staff is greatly appreciated by me and my family.
-
No complaints. Most everyone is friendly. | Your welcome
-
I have witnessed how caring the staff is with the residents. It makes my heart happy. Bickford is setting the bar high! Wonderful care!
-
Book keeping is not good.
-
For the better part of $100k a year maintenance issues should be handled expediently.
-
I just love the staff and atmosphere.
-
They have been very helpful in all ways .
-
The reason I gave a 4 is because when I was visiting on thanksgiving I noticed one of the girls working didn't seen very caring to the residents. I didn't care for her demeanor with the residence and she made me feel a little uneasy about how she would care for my dad. Since this just happened the other day, I haven't had a chance to visit with you guys about it.
-
The staff goes above and beyond to care for my mom! I live 2 hours away and the extra help they provide is outstanding. Also, all of the staff at the residence are helpful and friendly. I've never had a negative experience with any of them! That shows the excellent management in place at the Grand IsLand branch!
-
Mom is so much happier at Bickford . Lots of activities. You are taking such good care of her . Very happy we made the decision to move her there. Thank you for all you do
-
They have exceeded our expectations. I can't see enough good things.
-
Haven't had any issues, haven't really talked to staff for any reason...I think things are going okay. |
-
I really appreciate the kindness / friendliness that I see as soon as we walk in . I know they are short staffed so I also appreciate the care Mom gets, with her dementia ,I know it can be challenging.
-
Not there as much as I wish I could be but the Fam and friends that do go continue to see great care! I recommend Bickford to any who asks and will continue to do so! Thanks for all you do!!!
-
B-best I-impressive C- caring K- kind F- fabulous O- outstanding R- recommendable D- dedicated
-
Everyone here has made mom's transition to assisted living so easy. The staff are kind and caring and, they all are easily available and happy to help with any task. I couldn't have imagined a better place for my mom!
-
Still learning the system and am trying to learn a routine..guess we're working out the kind. I am happy that the staff is patient with me and their eagerness to help me everything, forms, phone calls..guidance.
-
I love coming to visit dad. It feels like being at home with so many caring and loving people. I have no doubt my dad is receiving wonderful care with people that treat him like their own family.
-
Bickford is, undoubtedly, the best of the best! The continual love and support they give their residents is beyond compare! I would definitely recommend Bickford for anyone considering an alternate living arrangement for themselves or a loved one. It is definitely a place you can call home!
-
The staff at Bickford is so caring. I'm so happy that my dad is under their care.
-
So happy to see the activities on Facebook. You can tell they really appreciate it and have fun.
Did you know
Most senior living communities don’t share internal reviews
Know the Real Residents, Real Reviews Difference
Our Reviews
Real Residents, Real Reviews
- From verified residents & families
- Unfiltered
- Solicited monthly
- Current, ongoing & up-to-date
Other Reviews
Google, A Place for Mom, etc.
- Can be written by anyone
- Often come from people who don’t actually live there (i.e. just came for a tour)
- Reflect a static, one-time experience
- Partial picture
Why other senior living communities don’t share internal reviews
- Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
- They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
- They know that some of the comments aren’t necessarily accurate
- They don’t have the courage to be vulnerable. They want to control how prospective families see them.
- They’re afraid it would hurt their sales and marketing efforts
- They don’t trust the consumer to be able to handle the truth
Did you know
Bickford Senior Living’s happiness score is 2x the national average
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
Staff are courteous and willing to help in any way. Love working with (name removed) as well as she is giving her residents the best possible care.