We were there and I watched a resident who wanted to leave but could not. The care, and love given to person to redirect her brought me to tears.

Why are you getting rid of the cats? Personally not a cat person, but come on. I was told it was because they were too expensive?!?! Come on Bickford step it up!

Your staff turnover is way too high.

Understaffed. Management has driven many staff away including (name removed) and (name removed)

I always comment on the automated | 5

Turnover continues to be a concern

Bickford has some dedicated staff members - know there have been lots of staffing changes. Mom is content and enjoys seeing (name removed) more often. Her only complaint (for over a year) has been the meal selections.

The care at Bickford is wonderful, but I do feel strongly that on the Mary B side there should always be 2 workers.

The staff at Bickford was fabulous and compassionate working with my parents and Hospice for the last month. I could not have asked for better care.

More staffing!!!! Leaving residents unsupervised in MaryBs is unacceptable with the current residents!!! We know there could be issues but yet they are left alone...which seems to be when bad things happen ...

Happy to share. I tell anyone that will listen.

I'm disappointed in the Burlington Bickford or Bickford overall. Whenever an individual is let go they should an opportunity to say goodbye to the people. Remember these people are in their lives! Especially if they have worked closely with them. Or if they trust that person. Leaving residents in the dark of who is in control or who they can go to ask questions too, is horrible. Think for just a moment; if a person is new and they have only met one or two people. But, now the person, doesn't have a someone to go to. Not good! If Bickford's new goal is to nickel and dime residents is crazy. For example: making residents pay to get on the bus. That may or may not have a license. That is scary but also against the law! Another area I'm concerned with is if it is policy to go into an individuals office shred papers then fire them because a paper cannot be found? Shady! Keep in mind residents talk! There was a time when I walked into Bickford and it felt like family. Last time I walked in an individuals hands went up and asked if I was there to see someone. If I didn't feel welcome imagine what residents feel. Very disappointed in Bickford. I could go on and on. However, I am well aware many have stopped reading.

I'm very upset that the way that you guys treated and talked to (name removed) led to them quitting. They were a great asset to Bickford and I'm very upset that they are not there to support the residents anymore.

But I am unhappy that (name removed) had to leave because of them being unfairly treated

Extremely friendly staff. Loved one well taken care of!

Good staff, good food,good care.

I am extremely grateful to (name removed) for their assistance getting phone service into Mom's apartment. (name removed) went above & beyond his duties to return the Mediacom modem to the Burlington office for me. (name removed) also took the time to adjust and test incoming call volume with Mom. Their dedication is greatly appreciated.

The communication has improved tremendously

The staff is fantastic.

My Dad has been complaining about the food over the last couple of weeks.

Bickford in Burlington is amazing. I think each time when I have been asked this question is family. Bickford is family.

Great place, Great staff, Great food, Great activities!

December was a month of fun-filled Christmas activities. Kudos to the staff. Enjoyed all the Facebook posts. I would like to recognize (names removed) for their kindness and attention to Mom. She also enjoyed seeing (name removed) again.

Even though (name removed) has been hospitalized and, now, in Hospice, the staff at Bickford continue to visit her and make her a part of the Bickford family. Their attention and caring have meant so much to us....truly above & beyond any expectations. Very special hugs to (names removed).

My wife is in the memory care unit. The staff are outstanding. They give excellent care and love the residents. The food is very good. My wife is very happy there.

Bickford in Burlington is amazing. I see the care and compassion they have for everyone, not just the people who are living there but their families as well! I feel so welcome when I am there. The activities are amazing! Always doing something that will peak everyone's interest. Truly a lot of thought goes into day to day activities. Everyone is helpful, easy to approach, and so great. Not only do I see the love and care they give to the people but feel the love. Thank you for everything you do! | Awesome! Only thing is her kids have to get autographs for me!

Kind, caring Staff; Well maintained facility; Excellent food choices and food prep; Cheery atmosphere and attentive personnel. Thank you for your quality care.

It seems at times to be understaffed. I know you don't always have control over that but seniors don't handle change well as you all know.

Director has been very helpful with insurance and patient with me

Your activity directors do an awesome job providing entertainment for the residents. Enjoy seeing the pictures on Facebook. I sure wish Mom would participate - would help with her loneliness. I'd like to recognize (name removed) for expeditiously helping me with Mom's health care needs. Mom's only complaint this month is the late breakfast service on the weekends. It didn't arrive until 9:30 last Sunday. She is a dog with a bone when her favorite meal doesn't meet her expectations. My apologies to the BFM on those mornings. I'm also on the receiving end of that angst.

My wife is in memory care, which requires special care. The care is excellent. Everyone is so caring and loving. She is happy there and doing well.

Dad absolutely loves (Name Removed) and (Name Removed) that have arrived at Bickford. I hope they get to always go to Mary B side daily!

I couldn't have imagined a warmer welcome for my father and family. Everyone was incredibly kind and went above and beyond their responsibilities to be kind and welcoming. The aesthetics of the facility are homey and the staff treat everyone like family. And there are so many activities to do! This place seems like paradise for older adults!

Staff is very caring and kind

They care about the residents. Have experienced caretakers.

The activities for everyone and including everyone as much as possible is so good to see!!

1. Still no response, or even acknowledgement, of my communications of July 16 and July 21. 2. Billing issue not resolved until August 11. 3. Continual tension throughout the month affecting the general atmosphere of the facility that was noticed by many residents 4. Med tech continues to cause tension and alienate residents through actions such as later than usual delivery of meds, forgetting to bring all meds in a single trip, insensitive remarks to residents and family members, showing up when not called or delivering meds, or when others have already responded, without providing any assistance or value for being there, etc.