Bickford of Tinley Park
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Pay My BillReal Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
A letter from Andy Eby Andy Eby Caregiver/Sales & Marketing
The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family.
Here at Bickford, we believe that vulnerability is not a weakness, but a strength.
We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.
That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.
We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.
Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.
We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better.
Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”
We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.
Thank you for considering placing your trust in us.
Andy Eby
Reviews for Bickford of Tinley Park
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Reviews with Comments
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These are comments shared by my family member who is the resident. He feels that the food is below par. He chooses not to order eggs because they are always cold. Coffee is never served until breakfast been served. Soup is cold. His room is really not vacuumed well. There is not a choice of breads. He is only given whole grain and it's dry. Too many sandwiches are served and the sandwiches do not have condiments or lettuce and tomatoes available. He feels there is never enough help especially at meal time. | You're welcome
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I think the care is good. I take mom out of Mary b's to give her a different view which she likes. We go to the Bistro and She has coffee, loves seeing things on TV and the other residents.
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I had a wonderful visit with my mom this week and she told me she is comfortable and content at Bickford. I know I don't have to worry about her. What more could we ask! (name removed) is v! Dawn is amazing. (name removed) is amazing! Everyone smiles and knows us by name!
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There doesn't seem to be any overarching communication structure. I need to know the right question to ask and find the right person to ask - ie after 2 months at Bickford, my mom still hasn't been evaluated for therapies, even though nursing, NP and dr all said there's a standing order. Also, nurses keep telling us my mom is spitting out medication, I asked DON what options we have, she said it can be crushed and mixed with pudding. My mom has been taking it that way for months - it seems that nursing hasn't communicated this to (name removed)?? It is not within the scope of my abilities to manage medications, therapies, and care, or we would have my mom living at home. What happened to the higher path where everyone is collaborating on patient care?
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It's a nice place, clean and the food is usually good. Staff is mostly very good.
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My mom is well taken care of and says she's very comfortable. We feel confident she's living the best life she could at age 90 and unable to live alone.
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I'm communicating what my uncle (name removed) has shared with me. He feels that the facility is always short staffed. Also he feels that his bathroom sink is not equipped for a wheelchair because he cannot get close enough to the faucet to wash his hands comfortably. And I don't feel that his room is vacuumed well and his sink area is not tended to (there is black gunk around the drain that I always need to clean when I visit). Thank you
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I have tried to see the video of my mom's falling episodes, but I am not allowed to see them.
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I dislike the easier monthly payments that only make things easier for Bickford. The way it is now works well. Now everything is easily tracked and could create so much more confusion on the residents' part. It should be up to each individual resident how they want to pay, but a paper invoice, paid by check should be an option. All in all, I think it is a good place for my mother to reside. I will say some (few) of the CNA's are not the most pleasant to the families when they visit, as if we are interfering with something. I want and hope to believe that they treat all the residents with respect when others are not around to see. I can't be sure. | Thanks, I hope things can be corrected to make things easier on the families. | So am I just responding to AI?
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Quite a few staffing changes. They were not all good. Nursing (name removed) outstanding leader. | Quite a few staffing changes. They were not all good. Nursing (name removed) outstanding leader.
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Overall my mom receives good care. If her room is being cleaned one would not know it. She's supposed to be receiving morning checks because she is insisting she showers alone. Not sure if that is happening because when I stopped in her bathroom floor had an inch of water on it. She couldn't remember how to turn off shower and was on the toilet. She doesn't remember to press her call button. Not sure how long she might have sat there if I hadn't stopped. Breakfast was over.
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My uncle has complained about the food. Eggs are cold. Sandwiches are dry (no tomatoes lettuce or mayo and mustard offered). Beef on the whole has been tough but better with the new chef. When chicken is served it's always the breast and probably not pounded thinner to make it tender. And he said they were served a meal that only had scalloped potatoes which he feels was odd. Also he said the nurse didn't have his morning meds until the next day!
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We've been experiencing some issues with communication regarding some health related issues my mom is having. I had to go above the head nurse and talk to (name removed). The communication hasn't really gotten better although it was evident there were attempts made. My mom was supposed to be given a cream as they called it for her sore bottom but 4 days later I went out and bought it myself. We waited from Thursday until Tuesday to get a result on a urine test and today I went to ask if they had it and the nurse said no. He faxed the lab and he then had the results and now says he'll send them to the doctor. I know it was the holiday but this is a very long time if she indeed does need an antibiotic. | And I appreciate you asking me for a review.
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I rated 2 because I was not notified that my mother has RSV and I'm the power of attorney for medical.
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(name removed) has been phenomenally helpful, so caring and diligent with my mom's needs!! We are so very grateful!!
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I was approved for a rate ceiling in September of 2021. Today I am paying $1K/mo over that ceiling
Did you know
Most senior living communities don’t share internal reviews
Know the Real Residents, Real Reviews Difference
Our Reviews
Real Residents, Real Reviews
- From verified residents & families
- Unfiltered
- Solicited monthly
- Current, ongoing & up-to-date
Other Reviews
Google, A Place for Mom, etc.
- Can be written by anyone
- Often come from people who don’t actually live there (i.e. just came for a tour)
- Reflect a static, one-time experience
- Partial picture
Why other senior living communities don’t share internal reviews
- Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
- They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
- They know that some of the comments aren’t necessarily accurate
- They don’t have the courage to be vulnerable. They want to control how prospective families see them.
- They’re afraid it would hurt their sales and marketing efforts
- They don’t trust the consumer to be able to handle the truth
Did you know
Bickford Senior Living’s happiness score is 2x the national average
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
I would rank it a 5 but the carpeting is getting dirty.