The staff you have is outstanding. They are kind, thoughtful, caring, and respectful of the residents. The food is good. The facility is clean. I know you're having staffing issues like everybody else in the world but the ones you have are very good!! we came from a different facility and are very very happy with Bickford.

Mom feels very safe at Bickford and says it feels like home to her. She enjoys the activities with (name removed), especially Bingo. She enjoys getting her hair done with (name removed). (name removed) always go out of their way to help with with any medical issues/questions. If we have other questions, (name removed) gets right back to us. Mom's only complaints are she does not care for most of the food and she has been bypassed for a couple of showers. In summary, Bickford is a great place for mom to be. I always highly recommend Bickford to anyone searching.... Thank you for taking such good care of my mom!

Very appreciative of the team ordering & installing a new Heater/AC unit in a very timely manner.

The staff is attentive and helpful. They are kind and not condescending toward the residents. Any issues are addressed immediately. The food is delicious and served warm. It's very hard to leave a loved one in someone else's care. I feel very confident that my mom is in excellent hands.

Thank you to (name removed) and the staff for additional work in getting Mom's shingles diagnosis and treatment. Staff provides compassionate care. Glad (name removed) is on board and regular activities are happening again.

the caregivers are doing a great job. This is the 2nd time in 1 1/2 years that the residents have been without hot water for a week. I feel this is unacceptable. If this is an old system maybe it should be updated to avoid further issues

It has been so nice to see my mom getting involved in activities this last month

I really appreciate (name removed) calling me with Mom's swollen jaw which is probably a bad tooth. The staff goes out of their way to respect each resident's needs and also creating a safe comfortable space for all

Mom is still complaing about the food. Other than that mom is happy. She enjoys (name removed) snd all the activities she provides.

2 | NOT HAPPY WITH ANOTHER FRICKING PRICE INCREASE. Again, my mom's room was not cleaned this past week. Happens frequently. Overlooked it in the past, but now that we are going to pay close to $10,000 a month, I can't anymore. Wastebaskets not emptied again. Garbage on my mom's bathroom floor. Unattended going to the bathroom and dining room because one of the aides tells her "she can do it." Unfortunately, not sure that we can OR want to keep her there anymore. Director is so oblivious and defensive whenever anything is reported, and so much more she is "oblivious " to. Sad. Former "LPN" making fun of and mimicking a resident. Aides/"nurses" on their phones ignoring residents. Outside at the same time. Very disappointing for the price we are paying! | I sincerely regret the message I sent in earlier. I have NO problem with the director. I mean the owners. I am just under a lot of pressure about money and keeping her there. I really do love this place. Sorry that my I my worries got the best of me. (names removed) are both great! | Oh, and please raise my rating to 4. Thank you. I'm so sorry I lashed out. Just under pressure, scared and frustrated.

Variety of reasons recently.

I like the smaller size and homey decor of the facility. The staff have been wonderful to me--always taking my calls, answering questions and helping me. They have been very kind and caring in the treatment my husband receives.

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All staff members have been supportive during this challenging time in our fathers care.

I would like the staff to have name tags to wear. I have been coming out there for a year and a half 3 days a week and only know 3 peopl by name.

Mom enjoys the staff at Bickford. She loves (Name Removed) who does her hair. She loves Bingo and some of the other scheduled activities. Mom HATES most of the food. Her only complaint. The food is too bland and of course is not cooked the way she cooks. We appreciate nurses (Names Removed) and all the others... We appreciate the Bickford staff! It gives us piece of mind knowing mom is safe and bring well taken care of.

I would rate my satisfaction as 5 but sometimes there is not enough staff on duty.

(name removed) is doing great with the activities. Happy with all the staff

I am very pleased with the PT service my brother is doing great

A wonderful place and staff. Very friendly and enviting.

A Happiness Coordinator is essential for residents. Without that key staff member in place, I can't give a 5 rating. I know hiring is hard right now

Just want to say thank you to Bickford and all the staff. I appreciate all that they have done, and are doing for my father. I'm so glad that we chose this facility for him. It is a place that I could see myself living if I ever had the need.

The staff at Bickford has gone above and beyond for my mom. So thankful!!!