Bickford of Marshalltown
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Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
Real Residents
Real Reviews
Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”
But how do you know that’s really true?
Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.
Reviews for Bickford of Marshalltown
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Reviews with Comments
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Always the staff is great
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Noted |
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I appreciate how the staff is so attentive to our mom (and other residents). When we ask questions- they are familiar with how she has been feeling & what activities she is involved with. (name removed) are good with answering questions & returning calls or texts. We are very thankful for EVERYONE at Bickford.
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Little more communication from the overnight staff would be helpful so I don't walk into what I did this last weekend Un prepared
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I was grateful to attend a very nice Thanksgiving dinner alongside my Dad, and I could see that everyone was having a fun time.
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(names removed) stay on top of things there. Great job girls
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I thank all the care givers, kitchen staff- everyone-at Bickford for taking such good care of (name removed). She is thriving & enjoying her golden years. We are thankful for ALL of you!!
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Overall happy with the care at the local branch, but considering a move due to the rising costs. I emailed a VP at the corporate office with no return reply. Nearing $8000 a month is a little bit ridiculous even considering exceptional care.
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Done | C the food has been warmer and I do appreciate the gals doing that. Still have a hard time with the food. Try to eat 1/2 serving of veg and meat. Ca.e out my door to go to breakfast and the guy across the hall ((name removed)) left his door open this morning and the hall smelled horrid and the dog was sleeping in the hallway. Not good.
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Very helpful in trying to get the insurance to pay for dad's stay a Bickford, Thanks very much.
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I wish the director was more visible. I do not see interaction with her and the residence at all
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My grandfather smells heavily of urine. How can you be okay with that?
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5
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They already know what my issue is with Mom going a week (twice now) without a shower.
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The staff has been great at Bickford. Mom requires a lot of help with things and she keeps them pretty busy, but they always seem so happy and willing to do whatever she needs. Bless their hearts! Thanks Bickford for making her stay there enjoyable.
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Sure
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Your staff is the best, sweet all the time, even when working overtime or multiple days in a row, still sweet and kind.
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My Sister gets wonderful care. Thank you
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(Name Removed) is the best so sweet and very caring. She gives me updates when she's concerned. Love her.
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
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