Bickford of Marshalltown

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Real Residents, Real Reviews

Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.

Real Residents
Real Reviews

Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”

But how do you know that’s really true?

Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.

Why we publish real reviews — including the bad ones

Reviews for Bickford of Marshalltown


overall score based on 155 reviews

  • 88
  • 48
  • 9
  • 3
  • 7

Reviews with Comments

  • Sep 1, 2023

    I wish the director was more visible. I do not see interaction with her and the residence at all

  • Aug 1, 2023

    My grandfather smells heavily of urine. How can you be okay with that?

  • Aug 1, 2023


  • Aug 1, 2023

    They already know what my issue is with Mom going a week (twice now) without a shower.

  • Jul 6, 2023

    The staff has been great at Bickford. Mom requires a lot of help with things and she keeps them pretty busy, but they always seem so happy and willing to do whatever she needs. Bless their hearts! Thanks Bickford for making her stay there enjoyable.

  • Jul 2, 2023


  • Jun 2, 2023

    Your staff is the best, sweet all the time, even when working overtime or multiple days in a row, still sweet and kind.

  • May 1, 2023

    My Sister gets wonderful care. Thank you

  • May 1, 2023

    (Name Removed) is the best so sweet and very caring. She gives me updates when she's concerned. Love her.

  • Mar 1, 2023

    It's been a challenging month for the Bickford team dealing with COVID and keeping everyone safe. Very attentive and responsive to residents' needs despite these challenges and shortage of staff.

  • Mar 1, 2023

    With what she is paying there now. Someone should make certain she gets to her dinner, found sleeping woke her up, someone should of took her a tray, went without dinner on Tuesday, sleepy and disoriented and medication on an empty stomach I didn't know this until I was leaving, I brought her back some bananas from home. Not very happy. Someone should of taken her something or checked on her,

  • Feb 3, 2023

    The new staff are so sweet love them all old and new great team in Mtown very pleased

  • Jan 2, 2023

    Everyone pulled together to continue with great service with staff shortage. I'm hoping Bickford appreciates the staff because we do

  • Nov 1, 2022

    Love (Name Removed), she is a rock to lean on

Reviews FAQ

Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.

Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.

A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.

Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.

Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.

Bickford of Marshalltown

Assisted Living

101 Newcastle Rd,
Marshalltown, IA 50158

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