Stop by and visit us at Bickford of Marion
Sip on your favorite drink on the porch at Bickford of Marion
Socialize with friends in the living room at Bickford of Marion
Food is best when shared with family and friends in the private dining room at Bickford of Marion
Enjoy homestyle food with made-from-scratch recipes in our dining room at Bickford of Marion
Intimate enough to entertain your closest family; you can even host your next get together in the bistro at Bickford of Marion
Socialize with a good friend in the sitting area at Bickford of Marion
Enjoy the view of the outdoors from the sunroom at Bickford of Marion
Hydrotherapy eases achy joints in our whirlpool at Bickford of Marion
Love your own stylist? She’s welcome to take care of you in the salon at Bickford of Marion
Enjoy bird watching, gardening and barbecuing in our courtyard at Bickford of Marion
Enjoy senior friendly amenities, personal climate control and security in an apartment at Bickford of Marion
Enjoy senior friendly amenities, personal climate control and security in an apartment at Bickford of Marion
Residents can enjoy furniture covered in cozy fabrics in the Mary B’s living room at Bickford of Marion
Mary B’s country kitchen helps establish routines, creates activities and triggers a sense of meal time at Bickford of Marion
A single entrance courtyard gives residents with dementia the opportunity to be safe outside at Bickford of Marion
We’re happy to coordinate your transportation needs to appointments aboard the Bickford bus HOWIE at Bickford of Marion

Bickford of Marion

 

Real Residents, Real Reviews

Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.

 

A letter from Andy Eby

Andy Eby

Caregiver/Sales & Marketing

The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family. 

Here at Bickford, we believe that vulnerability is not a weakness, but a strength.

We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.

That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.

We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.

Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.

We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better. 

Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”

We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.

Thank you for considering placing your trust in us.

Andy Eby

 

 

 

 

Reviews for Bickford of Marion

4.9

overall score based on 121 reviews

  • 113
  • 5
  • 1
  • 0
  • 2

Reviews with Comments

  • Apr 4, 2025

    Nurse (name removed) ignored my question in my email.

  • Mar 1, 2025

    Thanks for all your help!

  • Mar 1, 2025

    Senior staff has been awesome about helping me navigate the ins and outs of her life at Bickford. She loves the entire staff there and has 'adopted' some new daughters! I feel the staff is very loving and attentive to their residents needs!

  • Mar 1, 2025

    (name removed) in Marion have been very helpful in assisting my husband and I with his memory concerns

  • Feb 1, 2025

    The staff is wonderful and very caring

  • Feb 1, 2025

    You have an incredible team there. I just hope that if/when my time comes, there will be people as kind, patient, and skilled there for me. Individually, each is wonderful and collectively they work as an excellent team.

  • Jan 1, 2025

    (name removed) went above and beyond for my mother, and I. My mom had to take an ambulance to ER. (name removed) met her there, held her hand, and stayed with her until released hours later. This meant the world to me, as I live in Florida and was obviously not there and very worried. (name removed) kept me updated throughout. Let me also add, that this was during an ice storm. Instead of going home to her own family, she took care of mine! (name removed) is just an amazing individual. Not only has she taken great care of my mothers brittle diabetes, she truly cares, and is so sweet ❤️

  • Sep 1, 2024

    Staff

  • Jun 1, 2024

    Staff is the best!! Mom loves everyone there.

  • Jun 1, 2024

    I am so happy to have found bickford of Marion. Seriously, the staff there goes above and beyond. As a teacher, I get how hard it is to meet the individual needs of a number of people, but the Marion staff does exactly that and I feel so blessed to have them looking after my mom.

  • Jun 1, 2024

    When I picked up Mom for doc appointment she was very disheveled. Hair not combed, dirty clothes & one sock.

  • Jun 1, 2024

    How you got her back to normal after her Covid event was simply miraculous and I'm extremely grateful. She loves you guys like family and was happy to be back at home. I'm always amazed that all those who work there are so committed to making life happy and comfortable for all your seniors. If the nation was filled with people you hire we'd have a much calmer and nicer society! Thank you for all you do!

Did you know

Most senior living communities don’t share internal reviews

Know the Real Residents, Real Reviews Difference

Our Reviews

Real Residents, Real Reviews

  • From verified residents & families
  • Unfiltered
  • Solicited monthly
  • Current, ongoing & up-to-date

Other Reviews

Google, A Place for Mom, etc.

  • Can be written by anyone
  • Often come from people who don’t actually live there (i.e. just came for a tour)
  • Reflect a static, one-time experience
  • Partial picture

Why other senior living communities don’t share internal reviews

  • Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
  • They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
  • They know that some of the comments aren’t necessarily accurate
  • They don’t have the courage to be vulnerable. They want to control how prospective families see them.
  • They’re afraid it would hurt their sales and marketing efforts
  • They don’t trust the consumer to be able to handle the truth

Did you know

Bickford Senior Living’s happiness score is 2x the national average

Reviews FAQ

Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.

Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.

A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.

Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.

Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.

Bickford of Marion

Assisted Living & Memory Care

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