We have been with Bickford now for 3.5 years. (name removed) and staff do a great job despite labor shortages. A special shout out to (name removed) on staff who have been with mom since the beginning. We will be seeking a collaborative partner solution in November as our long-term care insurance ends then.

Bless the staff at Marion for choosing to take care of our loved ones. You are my heros.

The staff continues to impress me after three months. They are caring, knowledgeable, and professional.

I love the communication between staff, residents and family. There are fun stories and updates on the day's shenanigans helping us all be engaged together in victories and events.

The best care givers. Treat mom like family.

I want to report an impressive incident that I saw one evening last week. A resident was clearly struggling, mostly tired, and wouldn't cooperate when asked to leave the room where she was visiting. The aid couldn't get her to cooperate. The aid went to the lead person for assistance. That was (name removed). She came in, addressed the resident to make connection, asked the couple questions, and the resident completely cooperated and on her own got up and went to her room. | (name removed)knew exactly what to do. No lifting or any help was necessary. She showed she is caring and skilled.

Exceptional care! Could work on food menu for this part of the state. Not sure where or who picks the menu but needs to be updated for the state of Iowa.

Very impressed with the creative problem solving