If you want to know my comments, you can call me

The morning BFMs that dress my dad don't appear to read or follow his care plan. Most times my dad's teeth fall out because they NEVER use any Polygrip to help his teeth stay in. They don't put his compression socks on him so I threw all his other socks in the garbage so that they don't have any other options but to put his compression socks on. I have sent emails, made phone calls and even typed up his morning and nightly routine and hung it up ALL OVER HIS ROOM and still something is missed most days. It's great to have a care plan and to keep it up-to-date, but it doesn't appear that they read it so what's the point?

New staff is being added everyday and it's hard on them to be sure if doing the little things that need to be done. They are stretched very thin. When your activities director can't do activities because she's driving the bus to medical appointments...that's a problem. Also we have to wait two or three days into the new month for the newsletter with schedules and menus. This makes it hard to plan.

I was informed The patient needed a plastic cover for mattress. I provided one the following day. I visited a week later, it had not been put on the bed. I requested patient's mail be held in the office and I would get it when I visited. That hasn't happened. I find medical bills in patient's room opened...have to deal with my not knowing there are bills to be paid.

Love the Bickford of Chesapeake just wish they had someone there that answers the phone quicker when you call there.

I am very concerned about the staffing issues that seem to continue but also thankful for the management's efforts to assist staff. Have you considered using travel agency staff, at least until staffing stabilizes? I am disappointed in the lack of consideration of my Dad's isolation and need for social interaction. The nsg assistants are very busy and I do understand that they do not have time just to sit with him and chat. When I asked about what could be done, I was told that the focus was supposed to be on the large group community activities and not for individuals. Really? Considering that we also paid the activity fee, it seems only right that more effort should be made to provide one-on-one interaction with Dad and to consider his unique needs. I am sure he's not the only one in this situation.

I went out of town assuming the level of wound care for my Mom would remain the same. There was a total breakdown in communication and an aggressive infection was allowed to linger on my mother's leg for 7 days with no sense of urgency in getting her in an antibiotic. Thank goodness we had an outside wound care nurse coming in that helped us get through to the NP. Mom's wound care has been extended due to the infection. I would have thought that in a assisted living facility anytime infection is near it would be a priority. Not the case here. I am trying to get a meeting with the Director and nurses, I was told they did not receive my distressed email.

My dad is supposed to be wearing compression socks every day and most days they are not put on his legs. I have gone over this with (name removed) several time, I have sent several emails and still he's not being put in his compression socks every day. | Thank God for (name removed) because she is so awesome. She checks on him most mornings and she corrects the problem. | There seems to be a lot of dead batteries in my dad's life alert bracelet, and when that happens it triggers him to panic. What's going on with the batteries for the life alerts?

The past few weeks have been a challenge because of Covid, but I would like to commend the staff on their hard work in containing this and helping the residents who contracted it. I would like to compliment the Director (name removed) for her efforts and for being there as needed to help out the residents and the staff members. I would like to compliment, nurses (names removed) for their help with not only my dad, but with the other residents who needed assistance during this challenging time. Lastly I would like to commend the staff for trying their best to keep up the level of care despite the challenges of staffing and quarantine, etc. Thank you.

5 the facility has done a good job with managing the challenges of multiple Covid cases. (name removed) has done an amazing job with creating creative game opportunities for those residents confined to their rooms.

(name removed) has been amazingly responsive. Our mom is having trouble adjusting to life at Bickford after coming from an independent living facility and knowing/remembering who to reach out to when she needs something

It saddens me that a resident can be stuck in their room for almost a week and no one trys to figure out why

(name removed) and I both have been in contact about recent concerns. Please feel free to reach out.

Every piece of underpants were missing 10 Pair and all long and pants and shorts were missing...not in the laundry...most discouraging

(Name Removed) is definitely the heart of Bickford

Done

(Name Removed) is just wonderful. I am so comfortable knowing he is there. Thank you (Name Removed). (Name Removed)

Excellent home for our Dad. The BFM's are wonderful! (Name Removed) who does all the activities is fabulous! (Name Removed) the director is amazing. Always involved and helpful.

Have asked (Name Removed) to contact me and she has not

I would love for someone to reach out to me and actually take the time to speak with me about our concerns. We have two residents in the facility. Thank you very much.

Again the new BFMs are positive, bubbly, and engaging. (Name Removed) is one that has come in and checks on mom frequently. (Name Removed) continues to be a bright spot in moms day along with (Name Removed).