Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”
But how do you know that’s really true?
Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.
Reviews for Bickford of Champaign
Reviews with Comments
Staff have really stepped up to assist (Name Removed) to move safely. There are still small glitches, but the staff are caring and attentive to her.
It seems much improved from a couple of months ago.
I do feel improvement has been made and the staff seem friendlier. (Name Removed) has been more content, now that there is housekeeping again.
(Name Removed), the new Director of Operations is very good (5). The food is quite good 41/2. Staff has far less turn over & better consistency of care 4. Need a maintenance person for Bickford. Room has maintenance issues(rubber stopper on floor to keep water from shower from leaking broken, paint repair touchups needed (scratches when bed moved in, blood stains on the door, etc. cleanliness 3. (Name Removed) smells of urine-- so I shower him daily. I clean bathroom daily. Room needs vacuuming. Private small dining room in Assistant Livibg available to residents is five. Garden is 5.
Many Mary Bs staff are on their personal phones all day. And would rather sit the residents in front of tv instead of doing activities. My mothers teeth are covered in food when she awakens so it's obvious her teeth are not brushed b4 bedtime.
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.