​❤️​ to “ Right now I would say 1. Haven't been happy with Mom's situation. He apparently has been in her room. Not good. Should have never happened. And no one official has said anything to me.  ”  |  Removed ‌❤️‌ from “ Right now I would say 1. Haven't been happy with Mom's situation. He apparently has been in her room. Not good. Should have never happened. And no one official has said anything to me.  ”  |  ​❤️​ to “ Right now I would say 1. Haven't been happy with Mom's situation. He apparently has been in her room. Not good. Should have never happened. And no one official has said anything to me.  ”  | C. Haven't been happy with Mom's situation since it started. He apparently has been in her room plus other things. It should have never happen. Not good. Not one official representative has even said anything to me. I guess maybe something is being done now, we will see.

1. Visitors to (name removed) report that her room is often uncleaned, wreaks of feces, and she is lying undressed and/or in soiled diapers. 2. We have had no proactive communication from Bickford regarding (name removed)s care plan since she moved in and when we call for information it is very rare anyone picks up. Voicemail messages are not returned. 3. (name removed) is owed reimbursement of care fees for the 31 days she spent in rehab over 2 months ago. We have called numerous times and written a letter with zero response.

This branch continues to have serious concerns with being understaffed.

1 CNA coverage yesterday from supper til 7:00 pm; and that assumes the 7 o'clock person actually arrived. Two staff from day shift volunteered to stay over for dinner time. I am thankful they changed my spouse prior to leaving; otherwise, she might not gotten changed. Several other family members are as upset, or more, than I regarding level of care. Apparently for "corporate", it's all about the Benjamin's (e.g., money). | Do something about it before something else serious happens.

Billing remains difficult. Charged for watch even though it was never missing. Charged late fees months in advance. Bills are not for complete months. Insurance will only pay for dates occupied. Not ones not listed or in advance.

No one answers the phone which makes it difficult to coordinate hospital discharge care with nursing staff. My father has missed medical appoints because of this. This is neglect! The director has also failed to return my calls. I plan on seeking placement elsewhere for my father. | I'm sure you do. I would be surprised if I hear from anyone regarding my concerns.

I appreciate how hard the staff works and they genuinely care about the residents. There is work to do to improve and raise the overall level of care, but I have seen efforts to make improvements.

Low staff, 1-CNA during Final Four weekend, CNAs tuned more to cell phones than to residents. One weekend, two family members washed dishes due inadequate staff. Over six thousand per month-ridiculous. Over-sold what BF could deliver. I had change spouse's diaper one Saturday because sole person said could not leave floor unattended. | Yeh, I bet you do.

It's practically impossible to get anyone to answer the phone.

I think the room needs to be cleaned a little more regularly.

The staff and nurse director, (name removed), at Bickford of Champaign are offering terrible service and they are discriminating against my father. He needs assistance in the bathroom and the nursing staff is very rude to him because they don't want to have lift him, saying that he's too heavy or too much trouble, even though other residents are getting the same service that my father should get without push back. My father has rashes and raw skin from sitting in soiled underpants for too long. He is extremely depressed over his living environment and at times scared of the staff, to the point that he calls me in tears. Yet with very few and even worse care options in the area for him, I feel like I'm a prisoner to the poor service he's receiving at Bickford of Champaign, at such a expensive price per month. I've written complaint after complaint to the director at Bickford of Champaign as well as to the regional and corporate offices only to be dismissed and my concerns are downplayed as if I didn't understand don't understand assisted living or elder care. I'm tired of the empty promises so my next steps will be to file a neglect complaint with the State of Illinois and after that, I'll pursue legal action for elder abuse against Bickford of Champaign.

Does not appear that (name removed) is getting the care needed. Sitting in waste not getting cleaned up regularly. Not getting put in bed at night.