Bickford of Champaign
Get in Touch
Pay My Bill
Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
Real Residents
Real Reviews
Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”
But how do you know that’s really true?
Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.
Reviews for Bickford of Champaign
-
13
-
12
-
5
-
6
-
9
Reviews with Comments
-
The staff and nurse director, (name removed), at Bickford of Champaign are offering terrible service and they are discriminating against my father. He needs assistance in the bathroom and the nursing staff is very rude to him because they don't want to have lift him, saying that he's too heavy or too much trouble, even though other residents are getting the same service that my father should get without push back. My father has rashes and raw skin from sitting in soiled underpants for too long. He is extremely depressed over his living environment and at times scared of the staff, to the point that he calls me in tears. Yet with very few and even worse care options in the area for him, I feel like I'm a prisoner to the poor service he's receiving at Bickford of Champaign, at such a expensive price per month. I've written complaint after complaint to the director at Bickford of Champaign as well as to the regional and corporate offices only to be dismissed and my concerns are downplayed as if I didn't understand don't understand assisted living or elder care. I'm tired of the empty promises so my next steps will be to file a neglect complaint with the State of Illinois and after that, I'll pursue legal action for elder abuse against Bickford of Champaign.
-
Does not appear that (name removed) is getting the care needed. Sitting in waste not getting cleaned up regularly. Not getting put in bed at night.
-
Staff have really stepped up to assist (Name Removed) to move safely. There are still small glitches, but the staff are caring and attentive to her.
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
I think the room needs to be cleaned a little more regularly.