Bickford of Aurora
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Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
Real Residents
Real Reviews
Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”
But how do you know that’s really true?
Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.
Reviews for Bickford of Aurora
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95
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27
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6
Reviews with Comments
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My mother had an allergic reaction - the nurse on duty (name removed) handled the situation well.
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Mary Bs is top notch. The staff truly care for mom, and that makes all the difference!
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We are thrilled with the kind and compassionate caregiving to our mother at Mary B's
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I enjoyed visiting my mom in Mary B's. I really enjoy the nurse, (name removed), and it was fun to play games with my Mom and her friends.
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Mary B staff is awesome! Mom is so happy there.
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I would give a 5 but a 4 because of quality and taste of the food
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They sit in front of the tv a lot
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Need to make more diabetic foods.
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(name removed) would like to give a shout out to the nurses - she really appreciates how much they do for her & for all the residents!
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Thank you!
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Been trying to get a charge on her account her account taking care of since she's moved in you guys quoted me a price we wrote a check for it and then I got the statement with over $1,000 charge that was supposedly owed I have a letter confirming the amount that she needs to pay for July and we paid it
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The staff in Mary B's are amazing! Thank you!
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Thank you for everything that has been done for Dad. Dad is moving on to the Illinois veteran home of Chicago. This is a benefit that he earned being in the National Guard. Thank you again for everything!
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Staff has progressively less forth coming with information about conditions at Bickford & residents who are in their care. You will get answers if you ask specific pointed questions. I have friend who moved her Mother to a Bickford facility but is not having dressings changed as MD ORDERED.
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
The staff at bickford treats my mother like she was their own mother