The staff is amazing. You can tell that everyone cares about the residents and they strive to give the best care possible.

I understand that they are having trouble getting a housekeeper, but (name removed) room and bath still need to be cleaned. If I need to do it then I should get an adjustment to his bill.

(name removed) is doing a wonderful job as activity director. We would still like to see laundry done more than every other week. The new maintenance guy is responsive about requests in Moms apartment. (name removed) and (name removed) have responded quickly to emailed concerns. Service in the dining room can be a challenge for staff I'm sure. But Mom’s table seems to be served earlier and they remember she like chocolate milk with meals Our family was served a wonderful Thanksgiving Eve and Christmas Eve luncheon in the small dining room which was beautifully decorated. The Christmas party buffet luncheon was enjoyable but a little overwhelming for Mom. Thank you.

Definitely appreciated all of the Christmas and Holiday programs and activities. Thank you!

The issue about non-working washing machines feels like it went on way too long. But hopefully has now been resolved. The issue with not having an activity director seems to be resolving. (name removed) is doing a wonderful job! We miss (name removed). He went above and beyond the call of duty in maintenance. It's nice to have a housekeeper and hopefully she will stay longer than the others over the last 6 months. It would be nice to have a rotation in the dining room as far as who gets served first. My moms table almost always seems to be a served last. That means they are setting there for 20-30 minutes sometimes before being served. Then are too exhausted to eat.

Laundry frustration due out of order machines. Male residents entering female resident rooms

My mom's trash has not been getting emptied. Her garbage can was overflowing and after about 8 days of seeing it not emptied I took it out of her room last night. My mom states she is lonely, can everything possible be done for her to engage in all activities with the other residents?

I just want you to know that my Aunt (name removed) passed away on Sunday am at Bickford . The entire staff has been so kind & caring to my aunt since moving in April of 2022. This last week my aunt was placed in UnityPoint Hospice care & remained in her Bickford home. The entire teams worked together in unison with such care & kindness. As I am working to remove her belongings, the same kindness is being given to me by your staff & the residents. (name removed) surrounds herself with the same kind, caring, & professional qualities that she has. Thank you again for welcoming my Aunt (name removed) to be part of the Bickford Family.

Noticeable overall improvements in the last 30 days.

Really appreciate all everyone does for (name removed), with care and respect. Also, listening to my thoughts and concerns. Feel there is a good group, can't remember all names but to name few, (name removed). The cleaning gal does a great job, those in the kitchen. Of course, (name removed). Hated to see (name removed) go. Anyway, thank you to all.

Please notify us regarding your leadership change when you can

Very nice, caring staff. Providing quality, personalized treatment and care based on individual needs.

My aunt is doing well. They have encouraged her to participate in fun activities. They make sure she goes to all meals & gets her hair done. She is smiling more & engages in good conversations when I'm there. I'm very pleased with the care she is receiving.

Most days are good, depends on who is here. Husband said 3 girls woke him this morning, then left. He needs help dressing, can't make his bed & was suppose to get a shower this morning. His room smelled bad from several used depends in trash. I took care of all except the shower. Made about 3 trips up to nurses station, each time they were setting there on their phones. I didn't say anything, but he now has notes on wall beside his bed as a reminder.