The staff are caring. The only concern is a consistent delay in laundry. My mother sometimes can't bathe or leave her room because she doesn't have towels or clean clothes.

Would like to know status of resident laundry service? My mother was told that she needed to put her dirty laundry in the hallway. Is this accurate?

I really appreciated the assistance in getting Mom to the dentist on August 27th since I now reside in MN. Can someone from Bickford tell me what the status is on the Hair Beautician? Thanks

Wondering if calendar items can be shared with me. Since Mom's memory is impaired with Alzheimer's, she's asking me what days for laundry, cleaning, cutting toenails, staff assessments of Mom's memory and cognition, etc. it would be helpful for me to know when these sorts of items are scheduled. Thanks, and I'm very satisfied with Mom's care but I'm now living in Minnesota and only visiting a few days each month.

Very nice, personalized care. Clean environment inside and out. Not too large so that they may provide more intimate care.

This is (name removed), son of (name removed), and I'm still not receiving monthly statements for Mom's billing.

I appreciate timely responses from (name removed) when I have inquiries. The staff is helpful and kind. Facility stays clean and tidy. An areas I would like to see improved is: 1. Laundry (especially soiled) is removed from the room in a timely fashion washed and returned.

Staff @ Bickford is very helpful for my mother's care. (name removed) accommodates needs when issues arise & follows thru for results. (name removed) is very caring of all residents & consistently aides in taking care of my mother's needs, communication w/primary Dr, etc. Shout out to (name removed) for quality care for my mother's needs. There are others, but don't know all care givers names, name tags would be nice(my mother's recommendation). Hope to see outdoor activities in courtyard when weather is nice. (name removed) provide great meals. Mom suggests meatloaf & basic mash potatoes some time