The entire staff at BOVB continues to be kind, courteous, compassionate, and accommodating to all the residents and their families. Always willing to help and work out any problem or issue.

Staff is kind and patient with Mom. Admin really care about her wellbeing and needs. I highly recommend Bickford VB.

My 96-year-old father, and I are very satisfied

Bickford staff is always on top of my mother's needs. They are patient and kind.

My uncle has felt at home and has felt that everyone cares about him and his well-being.

I am very pleased with the care my mother is getting at Bickford Virginia Beach. She has a better quality of life and is enjoying some socialization in a safe environment. The staff is top notch. Thank you, Bickford VB.

Many times activities seem to be cancelled or not held as scheduled.

Mom is still not getting her hair washed, on a regular basis, during showers. I would rate you as a 5 if that occurred more often.

Mom has been there 4 years and still loves it there......we all love the staff and residence.

Staff is kind and considerate and does their best in caretaking for Mom. We are so blessed to be a part of Bickford VB.

Very understaffed and everyone is sick

The staff has been so amazing and supportive through this difficult time with my mother. They all cared deeply for my mother which I am so grateful for.

My mother has been there almost 4 years and still loves it. The staff continues to be awesome, kind and attentive.

I am so grateful for the staff at Bickford. I would rate a 10 if it was an option. They are always kind and do their best for my loved one. I highly recommend Bickford Virginia Beach to others looking for a safe and comfortable place for their loved ones. ❤️

The people that have employed, who work with the patients are Wonderful!! The person I spoke with before my mom moved in, (name removed), I do not feel I was given all the correct information. I was told that the fee would be $5100.00 per month. Nothing about an additional for assessment. It is now $2000.00+ more than I was told. I am not happy with this and feel I was not given all the information. As for my signing the paperwork, I was very stressed and just wanted to get through it and that was done quickly and not properly explained that there would be more charges other than television which was $50.00 per month. Very sad and not a way to begin a good relationship!!

The food quality continues to be a challenge and there isn't a lot of confidence in staff respondency or competency but there are some staff members that are phenomenal.

My mother loves the staff there. They take good care of her.

1. August Health DOB for my mother is incorrect. DOB is (removed) Please fix this. 2. Her bathroom has been out of TP the last two visits. 3. I haven't seen a care plan for (name removed) since July of 2022. 4. She has a tremendous backlog of incontinence briefs-I don't think she's changing them. Is supposed to be on her care plan 5. For a dementia focused AL, the shower taps are confusing-Mom can't figure them out. 6. I emailed that her room key needed the room number tag replaced, as the current one was worn, and it makes her anxious to not have her room number on her key. Was told it would be done, not done-I gave her the tag from my entry fob.

My mother continues to love the staff.

I am very impressed with the entire Bickford staff and the beautiful facility. Each staff member is caring, professional, compassionate. They have made the transition for my loved one smooth and my heart is at ease knowing they are living at the Bickford.

Staff who cannot wear a smile for every resident and actually do "whatever it takes" should seek another line of work.

Lack of cleaning person for 10 days made my Mom's room messy and unclean. Replace clothes dryer. The facility needs more variety of dinner options, not ham/bean casserole & barley mushroom soup often. More options for alternative dishes for meals, as well. Refresher course for staff on how to handle a person who is knocked unconscious to not move them. More activity options & encourage staff to mingle more with residents instead of amongst themselves. The staff is wonderful & friendly, but probably need more to ensure better coverage for the residents.

Staffing better food still average

The staff in Mary B's overnight did not make rounds every two hours so it left my mother kneeling halfway on her bed. She was that way for four or five hours... not to detract from the staff that are always so caring and good with mom, but this one evening I was particularly very upset for her.

My mother loves the people who work there. It is a friendly, beautiful atmosphere. And she generally eats the food. She's a picky eater, but they aim to please. The aids and medical team are wonderful and they take good care of her.

(Name Removed) is not being walked regularly by staff therefore accidents in room....That family constantly have to deal with. Cleaning is not being done once a week as scheduled...nor are sheets being changed as scheduled.

I am very happy with the wonderful people that work at Bickford. They are so compassionate and caring. My mother is so happy there.