I think (name removed) feels very comfortable there.

My Father has been a resident at The Bickford in Virginia Beach since April 18, 2024. EVERYONE at The Bickford is kind, helpful, caring and supportive. Today, our Dad, (name removed), celebrated his 100 th birthday! Balloons, cake, best wishes along with apple juice toasts for continued good health were enjoyed. What a blessing to have such caring and dedicated staff that provide care and assistance when we cannot be there in person to help Dad. "I believe there are Angels among us", and I believe they work at The Bickford in Virginia Beach, VA.

I think mom enjoys her time there. She would never say anything but we have had money stolen from her wallet / room the last 3 times I gave it to her. We have made arrangements to Zelle and use the debit card now. It's just a shame.

My father has only been there for a few weeks, but I found all the staff I met to be friendly and accommodating, and the facilities are clean and welcoming.

I depend on Bickford,VB to care for Mom and they do an excellent job.

My mother is always taken care of with compassion and kindness. I fully rely on Bickford VB for her care, knowing she is in good hands.

If the. Bickford can hire an activity person for assisted living, why can't an activity person be hired for memory care?? Can someone give me an answer? I was told the aides are filling in for that, however, I visit often snd have seen little sign of any reasonable activity !!

Need to clean the dining room floor in between meals. I'm surprised there isn't a vermin problem because it gets pretty crusty and sticky regularly.

Love the staff. Very caring and compassionate. My mom always has a smile on her face and she seems so happy there.

There are no activities in memory care. The only activity seems to be television!! I am there at least 3 times a week and I often see the aides doing very little, and usually on their cellphones. I often notice that there is more activity in assisted living. (name removed) played there on Monday afternoon, yet no one from memory care was there. Why not???

Done

There is no activity going on in Memory care. Most of The aides do the least they can get by with. I had to sign paperwork on which it stated someone would fix (name removed) toothbrush each day and make certain he brushes his teeth. This does not get done. I know this for a fact. His towels have gone missing and some of his clothes are missing. A new pair of jeans have been gone since shortly after he went there. And he is the only man so they didn't get mixed up. I think it is sad that there is no activity for them other than sitting in front of the tv

Poor communication Under staffed Cleanliness No activities Over priced

Mom is taken care of very well at Bickford Virginia Beach. The staff is kind and caring.

I am beginning to think that the only thing that the Bickford corporation? is interested in is the money!!! As far the girls and (name removed) , they are all fabulous!!!! THEY show caring and love. It is NOT only the paycheck. My mom, (name removed) , actually me taking care of all her finances and legal issues is being charged $150.00 for using a credit card, a $100.00 each month for a pharmacy fee????? I go get the medication and I would give it to her myself, but NOT ALLOWED. Is that so that Bickford can charge an additional $100.00 each month??? The cost per month has gone up as well. Just seems like Bickford only wants money and more money. Maybe that is why you have vacancies. Think about it. Let me add, I do not blame the girls in the office or any other employees, its all the Bickford top Echelon. Sad to be so greedy. LASTLY: PLEASE, make sure that the employees of Bickford of Virginia Beach know how much I appreciate them and love them all!! We are so lucky to have them!!!!

Hard to talk to anyone(nursing or office) after hours or on weekends.

Overall, we've been pleased with our mom's recent care including encouraging her to eat meals in the dining room most days. It would be even better if she could be strongly encouraged to participate in at least 1 activity per day as she continues to be quite isolated in her room most of the time.

I am so happy with Bickford . And more importantly my brother, (name removed) loves it . The staff cannot do enough for you. A Special thank you to (name removed). Anything we ask of her, she is right on. She always goes above and beyond A big thank you to her

I am confident in the care and living conditions my mother is receiving at Bickford VB. The staff is kind and caring.

The staff at BOVB were wonderful to my mother up to the day she died.

Mom is cared for with patience and kindness. ❤️

Bed sheets, etc should be changed weekly Dad should be given a shower in the stall once a week. he's only being given a "wipe down", which is fine for general day to day.

This is a very very nice place in every way, clean, great food and the staff is truly amazing! To say they are like family is an under statement. Caring, loving, kind and yet very professional!! My mom is shown love each and every day, its so important. Thank you

All of the staff are wonderful, kind and caring. They continue to keep my mother comfortable and loved. There is no other home that compares to Bickford in the quality of food and care for the residents there.

The ENTIRE staff is so warm , loving, attentive, knowledgeable... I could go on and on. The staff not only cares for our loved ones but they also look out for the families.