Bickford of Urbandale
for Pricing & Availability:
515-497-2256
for Friends & Family:
515-331-3000
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Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
Real Residents
Real Reviews
Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”
But how do you know that’s really true?
Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.
Reviews for Bickford of Urbandale
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Reviews with Comments
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Everything is ok. I assume (Name Removed) is doing ok after moving to Mary B's. I am sure he just stays in bed and doesn't participate in any enrichment. He used to be so social. Do what you can. Thank you.
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Thank you for your kindness and support in moving my Dad to Mary Bs. It's hard to accept he belongs there sometimes but just a very tough disease he has. Appreciate the reassurance. Love all the FB pictures and your new motto "whatever it takes". It's so nice to see the connections being made.
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Very happy with care received but disappointed that nobody has responded to my message about payment
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Same as my comments last month. Understood we'd be given a monthly report but haven't received any. Have to assume there's no issues we should know about.
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During a time of need and stress for me, Bickford remains our calm in a storm for mom.
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I just wish there was better communication and occasional updates on how my dad is doing. I have no idea other than my interaction with him 1-2 times per week. If staff notices changes in my loved one, it should be reported and I wish someone would let me know. I called with concerns on what I thought was my dads worsening condition but I wish it was the other way around.
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As my mother transitions to the next stage I am so very thankful to the staff at Bickford for their love, care and compassion for her.
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Staff is outstanding!
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
Bickford of Urbandale
Assisted Living & Memory Care
5915 Sutton Pl,
Urbandale, IA 50322
for Pricing & Availability:
515-497-2256
for Friends & Family:
515-331-3000
Attentive staff. Clean and pleasant. Overall very good care and helpful