I believe that my father needs an increase in level of care but I do not have confidence in the level of care he is getting. I should never beat the center to the conversation about his care. I am never informed when he falls. I have to bring attention to center that he doesn't have his alert necklace on, he is sitting soiled in his clothes, he has depends which means he needs more than one bath a week. His laundry isn't done when stated or it isn't put away. He pays a lot of money for mediocre care. And this is just a few of my concerns. I do not believe the facility is staffed correctly to handle his level of care

I appreciate that I am kept informed on anything concerning my father. The effort the staff makes is seen.

I appreciate the communication with (name removed). She follows up.

Good management and staff

I appreciate all the aids and nurses do for my father. They take good care of him and look out for him.

Staff is incredible, kind and professional.

The place is filthy. Someone is taking things out if my dad's room. Director is absolutely no help. Have to ask for his bathroom to be cleaned | Then do something about it

Great management and staff. Staff really takes good care of my wife

We really cannot thank the Bickford UA team for all they do for our mom. Day in and day out, you help her whenever/whatever she needs. Please know your efforts do not go unnoticed!!!! One thing that could improve and I might give a 3 or 4 on would be communication. I really really like to hear from you all, whether it be a newsletter from (name removed), the activities calendar from (name removed), or a health update from (name removed). Keep communication coming!!!!! I would rate the medical communication a 2. I hear nothing from the doctor, which does concern me, so I would like to hear a health update for mom (name removed). I put in a Psych consult and a PT request, still waiting to hear word on those. The pharmacy charges mom for gloves and other items that aren't clear. I would like a heads up on some items before they charge us. Do I need to contact the pharmacy directly? Again, THANK YOU for ALL you do to serve our senior population!!!

The staff is personable, responsive and professional.

Facility improved since (name removed) has become Director.

Good management and staff

We keep getting letters from (name removed) insurance saying Bickford is not completing the necessary forms monthly in order for (name removed) to pay out the insurance in a timely manner.

The staff at Bickford of Upper Arlington has been so wonderful and welcoming to my Mom. She is new to the Memory Care unit and they have gone out of their way to help get her adjusted and settled in. We appreciate all you are doing!

Your care here is excellent. Happy to be here. (name removed) has had medicine changes, therefore, mobility changes and many falls due to his Parkinson's disease. We've had trial and error going through these challenges and appear to be conquering his latest episode. Thank you and your staff for helping (name removed) and me through this difficult and ever changing time. ❤️(name removed) | I appreciate all of Bickford!!!!!

My father has fallen several times and not once did anyone from the site call to let me know. His medications are not being taken correctly. One inhaler should last 1 month not two months. There is a disconnect about care given back to families.

I prefer to share comments directly with the director and lead nurse. I plan to schedule an appointment

Good management and staff

Bickford has exceptional staff. I am happy with all they do for my father. My father is doing very well there and tells me he likes it there. He has several friendships with the staff and other residents.

My family lost my Dad (name removed). Bickfords staff has really wrapped their arms around my Mom who is a Bickford resident. I consider Bickfords staff to be like family. ❤️

Every day I find a reason to be grateful to the team (name removed) has put together. They care about and for my dad - that's priceless. The Bickford property is old and worn but that doesn't matter to me. What matters to me is if my dad is safe and feels it and can tell me he feels it. He does that every time we talk. Bickford doesn't need to chic and shiny and pristine - it doesn't need to please me or be a place where I am comfortable- it needs to be safe and clean and comfy ... it is all that and more.

Good staff and management

Billing-lack of attention to detail no adjustment to amount debited based on credits applied to the account. Updated funding source and this was not completed and debit overdrafted the account no longer used.

Great staff and management

Great staff including management

Please repair the vertical blinds in (name removed) room on the second floor. Thanks!

Poor quality of food

I am always impressed with the staff's patience and commitment to caring for the residents.

(name removed) are a BIG reason I can rate Bickford a 5. They manage their teams by example and that makes me confident that my dad is safe and cared for.

Excellent staff and management

Would have been higher but I feel like I need to call to get my father's laundry done. If there's a scheduled time for that knowing it would help.

Hi all ! We do so love Bickford and all that you do for our mom! We still have some concerns with the cleaning. We find lots of bits, dirty floor around my mom's fridge and kitchen area, for example - worth mentioning. Thanks!

Items are missing . No one seems to care.

Excellent Care Managers and | Excellent staff and management

The staff has been kind and caring. The building is warm, inviting and beautiful. (names removed) have gone above and beyond helping my Mother and our family.

Excellent staff and management