Very prompt notification after recent occurrences and hospital admissions for (Name Removed)

Mom has adjusted well and participates in all activities. She said weekends are not as good because there are no activities. I try to visit her most every day. She looks forward to my visits. |

Bickford Suffolk crew does a great job and is caring with both my mom and dad. Thank you!

Found the staff to be very helpful and friendly. Very responsive when I had questions. Enjoyed spending the first day with my mother there. Dining staff was very nice.

Unauthorized large withdrawals from ACH checking were credited after we had two meetings but never explained or apologized for.

Not a great day today in Mary B's. Mom was sitting on a pillow with no briefs on and her pants were soaked. Apparently staffing shortage?

Immediate calls whenever there is an occurrence with my loved one

Y'all do a great job! Thank you to all the nursing staff for their care of my parents. Thank you to (Name Removed) for help in coordinating Dad’s appointments.

Very good care for my dad- (Name Removed) in Memory Care has been awesome.

I would like to see more mental stimulation in Mary B's. Although just recently there seems to be some improvement.

I am frustrated with housekeeping services. Staff is very kind.

I am concerned about the huge price increases. I understand inflation, but 9% is a lot.

Not enough staffing.

Very frustrated with the new payment system. Every month it fails to recognize my sign in information and I have to reenroll and when I follow the prompts the system says I'm putting in incorrect information. It took me over 30 minutes to pay my mom's bill. I tried using a credit card and there was an additional $150 charge listed! Why? Got what? Earlier this month my mom was reassessed and the initial outcome would have added another $1200 to her monthly payment. What changes? Nothing! Without notice you want to charge me another $1200 monthly? This was very poorly handled.