Lack of activities due to loss of activity coordinator is a major impact to residents' well being. Both new activity coordinator and assistant need to be aware they need to knock on residents doors to tell them (not ask them) to come out for activities. Also, some scheduled activities on daily whiteboard haven't occurred. | Serving from the kitchen is still inefficient. Some days are good while most days are not. Staff still needs to be trained as wait staff and cognizant of residents needs.

Unfortunately, after months of concern about my moms hygiene care(including calls, text, emails to resolve my concerns)... I had a conference phone call on 3/28, with (name removed) at Bickford of Suffolk and I have decided to move my mom out and gave 30 day notice today by email! Please consider this a second form of notification to release us from our contract with Bickford. Thank you, (name removed)

Staff needs better training in the DR to be more cognizant of resident's needs, ie who has food/drink, who doesn't, who needs something, etc. Residents will try to flag someone down but hard to get noticed. A new dietary aide said "Did you get your fruit cups?" and never brought any when told no. I had to go the window to ask for some. Same aide brought my mom dessert but not (name removed). Again, I had to go to window to get dessert for (name removed). Need a better system for rotating serving of tables since we constantly see my mom/(name removed) served last. I've heard the policy several times from (name removed) that the tables getting served first are rotated but doesn't seem to occur. Also need a better system for plating food. One person plating food for all the residents is very inefficient and takes way too long. (name removed) did a great job as activity coordinator but need to include more variety of activities like more arts/crafts and also have another coordinator on his off days.

Bickford is wonderful in so many ways. But so expensive AND should be excellent care !!!... but her care is not at the excellent level in my opinion, Especially with her hygiene. I just feel since my mom has declined so much in 7 mo, she is not getting the top level 4 care which I'm paying for. Like keeping her clean and bathing and I'm disappointed that I have to pay an outside person to keep coming in to check on her. I feel that I haven't been kept informed on some of her medical issues, like a rash under her breast. That should have been noticed, And I wasn't informed by Bickford . It would be nice if someone called to check in with me once in a while. I know she's hallucinating and needs to see someone maybe to help with meds? Anyway, please feel free to call me and touch base about some of these issues. Thank you so much (name removed). | I've noticed since these text have come out to share comments I started with a 5 and I'm at 3 now. And no one's reached out to me at all. Is anybody recording these and following up? Please Call And we can discuss all the matters ..

I feel like Bickford is understaffed in ALL areas and only 1 layer deep.

There appears to be a great improvement with the new Director.

Feel free to call me if you want my commentS

How can I pay using my credit card so I don't have delays via U.S. Mail? Also, are there fees associated with using a credit card?

5

Very prompt notification after recent occurrences and hospital admissions for (Name Removed)

Mom has adjusted well and participates in all activities. She said weekends are not as good because there are no activities. I try to visit her most every day. She looks forward to my visits. |

Bickford Suffolk crew does a great job and is caring with both my mom and dad. Thank you!