My mother seems very much at home at Bickford. Thanks for making that happen!

My mother who is a resident has told me several times that the staff has not been responding to her alert for the last couple weeks

It just upsets me that she never seems happy with any of the food served. With the cost of the residence, I would hope that the meals would be of a higher quality. Other then that, she seems to enjoy all the staff and stays busy. Thanks

There should be more activities for memory care besides watching tv and sitting at the dining tables with books.

All of my complaints have to do with the dining room. Some days it's a surprise what the residents will eat. The menu hasn't been posted, or there is a change. There still isn't enough help passing out beverages and food. The meat is often tough. The cakes consistently are dry. The tables are not always set with enough silverware or glasses. The floor needs to be mopped more often. The addition of the handicapped people do help, and the tables are set when they come.

I would like to commend (name removed) for their help in assisting me in getting my mother, who is confined to a wheelchair and is a Mary B resident, to a medical appointment, and in providing her records for the appointment. What used to be so simple is now a Herculean group effort to accomplish, and their attention, timeliness, and sympathetic professionalism towards the task was a tremendous help!

Done ⌛️

It would be great if meals could be a bit more consistent with food selection and time it takes to get served. Thank you!

Everyone at Bickford has been very attentive and caring.

I'm frustrated that the staff in the MaryB's is not consistent. Consistency is so important back there. You can tell a big difference when the usual staff isn't there. Why would you move the staff that wants to be there and put people that would rather be upfront back there? This is making staff morale low and will eventually lead to people leaving to make more money elsewhere if they don't have job satisfaction.

Disappointed in food. Way too salty. Desert was dry cake. Also, disappointed that my mother's bathroom/toilet was so dirty and unsanitary. Her floor looked like it had not been vacuumed in a few weeks. She is paying about 30% more than top notch facilities in Roswell, Ga. I would think it would be better with activities.

Stability/retainment of staff is a concern. My mom's apt has not been cleaned since 3/18. Bathroom floor and toilet are dirty and hygiene/cleanliness concerns. This is from moving 3 wipes across the bathroom floor with my foot. Rent is very expensive and my mom is not getting the services she is paying for.

Building is always short staffed. Called building admin. On weekend to complain that staff that were present were overwhelmed and was told that they were fully staffed, they were trained and could handle it. I replied that they were over working staff, some had been there for 9 straight days and they were overwhelmed. (name removed) replied that wasn't her problem. I said that as an admin. Staff satisfaction was definitely her problem and was told it wasn't. Never see (name removed) on the floor I am there almost every day for several hours a day. Her door is rarely open. I have never seen her in the building on a weekend. Doesn't seem concerned with well being of employees which is affecting the level of care being given residents. Staff turn over seems very high.