Stop by and visit us at Bickford of Suffolk
Enjoy conversations with friends on the porch at Bickford of Suffolk
Snooze in your favorite chair in the living room at Bickford of Suffolk
Have fun with themed and holiday meals in the private dining room at Bickford of Suffolk
Enjoy homestyle food with made-from-scratch recipes in our dining room at Bickford of Suffolk
Intimate enough to entertain your closest family; you can even host your next get together in the bistro at Bickford of Suffolk
Unleash your creative side in the activity room at Bickford of Suffolk
Strut on in and find out what the buzz is all about in the salon at Bickford of Suffolk
With an easy access design, our whirlpool allows you to enjoy a warm bath safely and comfortably at Bickford of Suffolk
Enjoy a good snooze in the sitting area at Bickford of Suffolk
Get a new lease on life with a cozy apartment at Bickford of Suffolk
Get a new lease on life with a cozy apartment at Bickford of Suffolk
Feel like you’re on your own back porch in our courtyard at Bickford of Suffolk
Chairs and sofas sit higher and are easier to get in and out of in the Mary B’s living room at Bickford of Suffolk
Mary B’s country kitchen evokes a sense of home and reconnects residents to past life skills at Bickford of Suffolk
Relax in the warmth of the sunroom at Bickford of Suffolk
Personalize and decorate to your unique tastes an apartment at Bickford of Suffolk
Personalize and decorate to your unique tastes an apartment at Bickford of Suffolk
Residents with dementia can enjoy a traveling path, relaxed seating and raised garden beds in the courtyard at Bickford of Suffolk

Bickford of Suffolk

Real Residents, Real Reviews

Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.

Real Residents
Real Reviews

Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”

But how do you know that’s really true?

Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.

 
Why we publish real reviews — including the bad ones

Reviews for Bickford of Suffolk

4.4

overall score based on 159 reviews

  • 101
  • 33
  • 14
  • 6
  • 5

Reviews with Comments

  • Mar 2, 2024

    Staff needs better training in the DR to be more cognizant of resident's needs, ie who has food/drink, who doesn't, who needs something, etc. Residents will try to flag someone down but hard to get noticed. A new dietary aide said "Did you get your fruit cups?" and never brought any when told no. I had to go the window to ask for some. Same aide brought my mom dessert but not (name removed). Again, I had to go to window to get dessert for (name removed). Need a better system for rotating serving of tables since we constantly see my mom/(name removed) served last. I've heard the policy several times from (name removed) that the tables getting served first are rotated but doesn't seem to occur. Also need a better system for plating food. One person plating food for all the residents is very inefficient and takes way too long. (name removed) did a great job as activity coordinator but need to include more variety of activities like more arts/crafts and also have another coordinator on his off days.

  • Mar 1, 2024

    Bickford is wonderful in so many ways. But so expensive AND should be excellent care !!!... but her care is not at the excellent level in my opinion, Especially with her hygiene. I just feel since my mom has declined so much in 7 mo, she is not getting the top level 4 care which I'm paying for. Like keeping her clean and bathing and I'm disappointed that I have to pay an outside person to keep coming in to check on her. I feel that I haven't been kept informed on some of her medical issues, like a rash under her breast. That should have been noticed, And I wasn't informed by Bickford . It would be nice if someone called to check in with me once in a while. I know she's hallucinating and needs to see someone maybe to help with meds? Anyway, please feel free to call me and touch base about some of these issues. Thank you so much (name removed). | I've noticed since these text have come out to share comments I started with a 5 and I'm at 3 now. And no one's reached out to me at all. Is anybody recording these and following up? Please Call And we can discuss all the matters ..

  • Feb 1, 2024

    I feel like Bickford is understaffed in ALL areas and only 1 layer deep.

  • Jan 2, 2024

    There appears to be a great improvement with the new Director.

  • Oct 1, 2023

    Feel free to call me if you want my commentS

  • Oct 1, 2023

    How can I pay using my credit card so I don't have delays via U.S. Mail? Also, are there fees associated with using a credit card?

  • Sep 1, 2023

    5

  • Sep 1, 2023

    Very prompt notification after recent occurrences and hospital admissions for (Name Removed)

  • Jun 2, 2023

    Mom has adjusted well and participates in all activities. She said weekends are not as good because there are no activities. I try to visit her most every day. She looks forward to my visits. |

  • Jun 2, 2023

    Bickford Suffolk crew does a great job and is caring with both my mom and dad. Thank you!

  • May 1, 2023

    Found the staff to be very helpful and friendly. Very responsive when I had questions. Enjoyed spending the first day with my mother there. Dining staff was very nice.

  • May 1, 2023

    Unauthorized large withdrawals from ACH checking were credited after we had two meetings but never explained or apologized for.

  • May 1, 2023

    Not a great day today in Mary B's. Mom was sitting on a pillow with no briefs on and her pants were soaked. Apparently staffing shortage?

  • May 1, 2023

    Immediate calls whenever there is an occurrence with my loved one

Reviews FAQ

Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.

Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.

A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.

Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.

Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.

Bickford of Suffolk

Assisted Living & Memory Care

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