It should automatically remain confidentia until cleared to be shared. Who is it actually sending survey and exactly with whom are you automatically sharing it? | Now that that med is back on her drug list, it is likely causing the extra cleanliness problem again. Im not happy it was put back on without notification. I dont want it given. I dont know how we are going to get her to agree to trim her fingernails. She has passively refused earlier attempts in the year. I saw that at least one is starting to curl. I dont understand her. She always kept them neat. Im concerned about her toenails also. She was going to foot dr prior to her fall and rehab. And we are not satisfied with supposed doctor visits/exam being charged to insurance. She says if she even sees a dr, it's only a few minutes and no kind of exam, as being submitted to insurance. What's up with that? Now she would be upset that I tell you any of this but let the chips fall where they may. I really liked the attention of the nurse guy yall had a little while and whatever that program was. He was doing his job paying attention to the residents' and families' concerns. Is that why that was discontinued by the company? Too much to do or what? To me, it was on the level of care it should be that families want and expect for their family member.

My Mom is not a complainer in general but she complains daily about the food-poor choices and small portions. She thought it was really good when they moved in March of 2025 but continues to go downhill. For the price that we pay the residents should have good food and it's not just my Mom-some of the other ladies I have spoken with definitely agree with her.

Everything seems to be going fine. Food could use improvement.

Found used depends discarded on floor. She needs to ether be escorted or changed more frequently. Her pants have soil spots that leak through sometimes

Would like a periodic Doctors medical health summary of resident and concerns. Prefer written

The staff at the Suffolk facility is great. The corporate miscommunication and lack of communication is disgraceful. How can you make great changes for a resident with zero notice and zero communication of adjustments supposedly that were never told to us

They have done a great job with residents and family as the virus ran through residents and staff. Good communication.

We are still waiting for our full refund of Mother's rent even though she passed before the end of the month. Her room was totally cleaned out before Oct 31. There were no Depends left in the office as Hospice picked them up before the office closed on Oct 31. (name removed) the office worker was there to see that they were gone before she left for the night. My suggestion is that Bickford should have a check out form to avoid this dispute in the future.