I would like to commend (name removed) for their help in assisting me in getting my mother, who is confined to a wheelchair and is a Mary B resident, to a medical appointment, and in providing her records for the appointment. What used to be so simple is now a Herculean group effort to accomplish, and their attention, timeliness, and sympathetic professionalism towards the task was a tremendous help!

Done ⌛️

It would be great if meals could be a bit more consistent with food selection and time it takes to get served. Thank you!

Everyone at Bickford has been very attentive and caring.

I'm frustrated that the staff in the MaryB's is not consistent. Consistency is so important back there. You can tell a big difference when the usual staff isn't there. Why would you move the staff that wants to be there and put people that would rather be upfront back there? This is making staff morale low and will eventually lead to people leaving to make more money elsewhere if they don't have job satisfaction.

Disappointed in food. Way too salty. Desert was dry cake. Also, disappointed that my mother's bathroom/toilet was so dirty and unsanitary. Her floor looked like it had not been vacuumed in a few weeks. She is paying about 30% more than top notch facilities in Roswell, Ga. I would think it would be better with activities.

Stability/retainment of staff is a concern. My mom's apt has not been cleaned since 3/18. Bathroom floor and toilet are dirty and hygiene/cleanliness concerns. This is from moving 3 wipes across the bathroom floor with my foot. Rent is very expensive and my mom is not getting the services she is paying for.

Building is always short staffed. Called building admin. On weekend to complain that staff that were present were overwhelmed and was told that they were fully staffed, they were trained and could handle it. I replied that they were over working staff, some had been there for 9 straight days and they were overwhelmed. (name removed) replied that wasn't her problem. I said that as an admin. Staff satisfaction was definitely her problem and was told it wasn't. Never see (name removed) on the floor I am there almost every day for several hours a day. Her door is rarely open. I have never seen her in the building on a weekend. Doesn't seem concerned with well being of employees which is affecting the level of care being given residents. Staff turn over seems very high.

Lack of activities due to loss of activity coordinator is a major impact to residents' well being. Both new activity coordinator and assistant need to be aware they need to knock on residents doors to tell them (not ask them) to come out for activities. Also, some scheduled activities on daily whiteboard haven't occurred. | Serving from the kitchen is still inefficient. Some days are good while most days are not. Staff still needs to be trained as wait staff and cognizant of residents needs.

Unfortunately, after months of concern about my moms hygiene care(including calls, text, emails to resolve my concerns)... I had a conference phone call on 3/28, with (name removed) at Bickford of Suffolk and I have decided to move my mom out and gave 30 day notice today by email! Please consider this a second form of notification to release us from our contract with Bickford. Thank you, (name removed)

Staff needs better training in the DR to be more cognizant of resident's needs, ie who has food/drink, who doesn't, who needs something, etc. Residents will try to flag someone down but hard to get noticed. A new dietary aide said "Did you get your fruit cups?" and never brought any when told no. I had to go the window to ask for some. Same aide brought my mom dessert but not (name removed). Again, I had to go to window to get dessert for (name removed). Need a better system for rotating serving of tables since we constantly see my mom/(name removed) served last. I've heard the policy several times from (name removed) that the tables getting served first are rotated but doesn't seem to occur. Also need a better system for plating food. One person plating food for all the residents is very inefficient and takes way too long. (name removed) did a great job as activity coordinator but need to include more variety of activities like more arts/crafts and also have another coordinator on his off days.

Bickford is wonderful in so many ways. But so expensive AND should be excellent care !!!... but her care is not at the excellent level in my opinion, Especially with her hygiene. I just feel since my mom has declined so much in 7 mo, she is not getting the top level 4 care which I'm paying for. Like keeping her clean and bathing and I'm disappointed that I have to pay an outside person to keep coming in to check on her. I feel that I haven't been kept informed on some of her medical issues, like a rash under her breast. That should have been noticed, And I wasn't informed by Bickford . It would be nice if someone called to check in with me once in a while. I know she's hallucinating and needs to see someone maybe to help with meds? Anyway, please feel free to call me and touch base about some of these issues. Thank you so much (name removed). | I've noticed since these text have come out to share comments I started with a 5 and I'm at 3 now. And no one's reached out to me at all. Is anybody recording these and following up? Please Call And we can discuss all the matters ..

I feel like Bickford is understaffed in ALL areas and only 1 layer deep.

There appears to be a great improvement with the new Director.