I was promised that someone would clean and look at my moms window since water drips on it. This has been an ongoing issue and reported multiple times. Last month, I was told that the corporate maintenance person would look at it and get this resolved. At least I would expect that it be cleaned | I'm not sure what good it does since last month I also mentioned this and it's still not addressed.

I no longer live there

Staff is cheerful positive and helpful .

My moms window has never been right and it's upsetting to her. Water drips on it from the air conditioner above it causing marks. She has mentioned this multiple times and now feels there is no use in saying anything because no one does anything about it. The lights on the outdoor walkway do not work, and have not for a very long time causing a safety hazard and again with her saying something multiple times, it does not get fixed. She had a leak in her ceiling and now a bubble in it, it's been looked at but nothing more. Many times my mom does not go up for meals because there is nothing on menu that she likes. It would be so nice if there could be some more options to her liking. I would also appreciate if she didn't show up for a meal, that she be checked on to be sure she is ok and just not assume she chose not to come. We love the staff and hate to complain, but the issues I've mentioned have been long standing.

Would like lights in closets, painted outdoor walking area around bldg, poker back on activity calendar | My mom is happy and safe at the Bickford, the staff are all kind and caring

A question for the administration...will there be a credit for housing since the elevator has been out of use for the past almost week?

The way (name removed) handled the elevator event was incredible. My mom is very happy here

Would like to have poker again, my mom loved it when they used to have it., painted walkway around building, light in closets

The staff have been very kind, supportive and accommodating for (name removed) as he was in quarantine for COVID and got a little cabin fever by the end of the 10 days. The staff seem to be very in-tune to the residents.

Great place, friendly caring workers, and my mom feels very comfortable there, thank you

The staff has been very helpful to my uncle. Always friendly and have met some unexpected needs that have arisen without blinking an eye. (name removed) has been very communicative and I appreciate that.

(name removed) spent the day appreciating all of her employees because she knew it was national employee appreciation day. This speaks to how she cares for the entire facility. The love at Bickford is alive and my mom is very happy to live there. Thank you Bickford

My mother has had a few personal "mishaps" in the last recent weeks. We were kept apprised of her condition and BFM actions often and the level of care and concern she, and we, have been given is such a blessing.

Our mom would greatly appreciate more dining options that do not have onion in them. Even the salads. When given menu she says it is usually 4 out of 5 items have onion. Sometimes all of them. She has sensitivity to onions. She is tired of eating grilled cheese and peanut butter sandwiches. She says she is not getting the nutritional content of other menu items because they are all made with onion. She would like to be able to eat more nutritionally. Onions make her nauseous. She was told all of the recipes come from corporate and include onion. For the past few months her trash is not being taken out nightly. It is every other day or even three days. Her bathroom trash with depends is overflowing on day two. If taken out nightly like before there's no issue. I feel bad for the cna's that come in and have to take out all the trash the one left behind the day before. Thank you so much. We so appreciate the amazing care of Bickford nurses.

Special thanks to (name removed) (nursing) and (name removed) for their efforts during this period.

We couldn't be more pleased with how well my mother is being cared for.

BFMs continue to take good care of my dad. Thank you to all BFMs!

I have had disappointments with Bickford over the past year and a half with the amount of stuff that is stolen from the apartment. The apartment is locked whenever the resident is not in there so it has to be employees. Things stolen have been: cash money, toilet paper, and his handicap placard that came in the mail. This is my first disappointment. My second is the increase in rent (twice in a year and a half)

Is the ventilation system up to date. May need to have updated with the way COVID is spreading, especially after everyone just received the vaccine.

Everyone was very professional and helpful

Staff has been so helpful and absolutely wonderful with my mom and helping her adjust to the new transition to Bickford!They have been taking amazing care of my mom!

Thus far we are impressed with the conscientiousness of the staff, and the way the residents are treated and cared for.

Our mom is thriving at the Rockford branch. She is embracing the amazing activities that are offered. (name removed) provides such a full offering of engaging programs. The nurses go above and beyond in their care of the residents. The Caregivers have the biggest hearts. My mom said "There are such nice people working here." We so appreciate you. The entire team at Bickford make a difference every day for the community.

Done