Welcome to Bickford of Rockford
Sip on your favorite drink on the porch at Bickford of Rockford
Intimate enough to entertain your closest family; you can even host your next get together in the bistro at Bickford of Rockford
Socialize with friends in the living room at Bickford of Rockford
Enjoy homestyle food with made-from-scratch recipes in our dining room at Bickford of Rockford
Celebrate special occasions in the private dining room at Bickford of Rockford
Relax with a good puzzle in the activity room at Bickford of Rockford
Enjoy a good book in the sitting area at Bickford of Rockford
Receive personalized, at-home treatment from our stylist in the salon at Bickford of Rockford
Our whirlpool bathtub creates a spa-like environment tailored to enhance your relaxation and enjoyment at Bickford of Rockford
Enjoy a good card game with friends in the activity room at Bickford of Rockford
Feel like you’re on your own back porch at Bickford of
We’re happy to coordinate your transportation needs to appointments aboard the Bickford bus HOWIE at Bickford of Rockford
Get a new lease on life with a cozy apartment at Bickford of Rockford
Get a new lease on life with a cozy apartment at Bickford of Rockford
Get a new lease on life with a cozy apartment at Bickford of Rockford

Bickford of Rockford

Real Residents, Real Reviews

Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.

Real Residents
Real Reviews

Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”

But how do you know that’s really true?

Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.

Why we publish real reviews — including the bad ones

Reviews for Bickford of Rockford


overall score based on 146 reviews

  • 90
  • 30
  • 18
  • 4
  • 4

Reviews with Comments

  • Apr 1, 2024

    The staff have been very kind, supportive and accommodating for (name removed) as he was in quarantine for COVID and got a little cabin fever by the end of the 10 days. The staff seem to be very in-tune to the residents.

  • Apr 1, 2024

    Great place, friendly caring workers, and my mom feels very comfortable there, thank you

  • Mar 1, 2024

    The staff has been very helpful to my uncle. Always friendly and have met some unexpected needs that have arisen without blinking an eye. (name removed) has been very communicative and I appreciate that.

  • Mar 1, 2024

    (name removed) spent the day appreciating all of her employees because she knew it was national employee appreciation day. This speaks to how she cares for the entire facility. The love at Bickford is alive and my mom is very happy to live there. Thank you Bickford

  • Mar 1, 2024

    My mother has had a few personal "mishaps" in the last recent weeks. We were kept apprised of her condition and BFM actions often and the level of care and concern she, and we, have been given is such a blessing.

  • Mar 1, 2024

    Our mom would greatly appreciate more dining options that do not have onion in them. Even the salads. When given menu she says it is usually 4 out of 5 items have onion. Sometimes all of them. She has sensitivity to onions. She is tired of eating grilled cheese and peanut butter sandwiches. She says she is not getting the nutritional content of other menu items because they are all made with onion. She would like to be able to eat more nutritionally. Onions make her nauseous. She was told all of the recipes come from corporate and include onion. For the past few months her trash is not being taken out nightly. It is every other day or even three days. Her bathroom trash with depends is overflowing on day two. If taken out nightly like before there's no issue. I feel bad for the cna's that come in and have to take out all the trash the one left behind the day before. Thank you so much. We so appreciate the amazing care of Bickford nurses.

  • Feb 1, 2024

    Special thanks to (name removed) (nursing) and (name removed) for their efforts during this period.

  • Feb 1, 2024

    We couldn't be more pleased with how well my mother is being cared for.

  • Feb 1, 2024

    BFMs continue to take good care of my dad. Thank you to all BFMs!

  • Jan 2, 2024

    I have had disappointments with Bickford over the past year and a half with the amount of stuff that is stolen from the apartment. The apartment is locked whenever the resident is not in there so it has to be employees. Things stolen have been: cash money, toilet paper, and his handicap placard that came in the mail. This is my first disappointment. My second is the increase in rent (twice in a year and a half)

  • Dec 1, 2023

    Is the ventilation system up to date. May need to have updated with the way COVID is spreading, especially after everyone just received the vaccine.

  • Nov 1, 2023

    Everyone was very professional and helpful

  • Oct 1, 2023

    Staff has been so helpful and absolutely wonderful with my mom and helping her adjust to the new transition to Bickford!They have been taking amazing care of my mom!

  • Oct 1, 2023

    Thus far we are impressed with the conscientiousness of the staff, and the way the residents are treated and cared for.

  • Oct 1, 2023

    Our mom is thriving at the Rockford branch. She is embracing the amazing activities that are offered. (name removed) provides such a full offering of engaging programs. The nurses go above and beyond in their care of the residents. The Caregivers have the biggest hearts. My mom said "There are such nice people working here." We so appreciate you. The entire team at Bickford make a difference every day for the community.

  • Sep 1, 2023


  • Jul 3, 2023

    Would be nice to have lights in the closets

  • May 2, 2023

    I returned to Illinois and found a well cared for woman in a clean apt. Since I don't live here, I am very appreciative. Your staff is wonderful.

Reviews FAQ

Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.

Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.

A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.

Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.

Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.

Bickford of Rockford

Assisted Living & Independent Living

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