The entire staff at Bickford has been caring, considerate and extremely helpful since placing my father there. Although the transition has been challenging for him, they have been patient, kind and try to accommodate his needs!

Truly a community environment with caring that reflects residents being treated as if they are actual family members

My dad doesn't enter until Monday but the admin has been great getting us there.

My dad received a delivery of food on July 4th. He wasn't able to eat it all at once and asked it to be held in the kitchen Over it's the staff ate his food. It took me 2 weeks and multiple phone calls to get this resolved. It was not a good situation.

It seems that the meals, other than breakfast aren't appealing to several of the residents. I'm not sure if you have to follow health guidelines, but I think they could be more appetizing meals served so they could at least enjoy what they're eating. Don't try to make them fancy just give them food that is seasoned. They need "comfort food."

We have been with Bickford for one month, I honestly cannot say enough about how pleased we are. From the first phone call with (name removed), it has been a positive experience, at our first meeting she introduced us to (name removed), the "Director of Happiness", what a fitting title for her. Dad's comments are, the food is great and there is so much to do. During our first meeting (name removed) explained how much they "care about the residents", my thoughts were, ok, her job is to make us believe they care. Dad has been living there a month now, let me just say, THEY DO CARE. Dad had a medical issue and we had to take him to the emergency room, we returned to Bickford at 3:45am, (name removed), met us outside the front door, worked with us to get dad settled, and then spent time with us assuring us that dad would be ok. (name removed) is amazing at communicating, her compassion for the residents shines, Bickford is so lucky to have her on their team. Thank you Bickford!

After I filled out the survey, I went down to get breakfast. The elevators are out and we are on the fourth floor so we had to walk up and down four flights of stairs. There were elderly women lugging suitcases down the four flights of stairs. No one was available to assist them. The breakfast was good, but several of the items were either out or very low. The attendant was nearby but had not filled the low items until asked. The coffee was OK, but there was no good sweetener except for sugar and saccharine. The room was clean and comfortable. The shower was great, there was a lighted mirror, which was nice. The TV was OK, but it was not a smart TV and there was no mechanism for streaming on the TV. The thermostat on the wall was set at 70 and no matter whether we push the up air or the down arrow. It stayed at 70. There was a little refrigerator in the microwave which again was very nice. The bed was comfortable. We texted via the appropriate text mechanism to get a couple pillows that were more firm, but no one responded to that. When we walked down to the desk and asked, there were no other pillow options. There was a tissue box cover in the bathroom, but the box of tissues did not fit in the tissue box cover so both were sitting on the counter. (name removed) was the name of the attendant at the front desk when we came in. She was there the rest of the evening and was very helpful and attentive. There was plenty of parking in the parking lot was well lit. The location was great. All in all, it was a nice place to stay. Thank you!

Fox Therapy - OT & PT has done a great job working with my 101 year old Mom. She is able to stand & transfer from w/c to stool with assistance of 1 by using transferring techniques- grab - bars etc.

My mom complains about the quality of food

I noticed in the parking lot at the end of the sidewalk at the entrance that The pavement needs to be repaired. It's difficult when pushing wheelchairs in and out of the parking lot.

My mother is in Mary B's at the Qcy site. I would like to request that the cushions on the patio seating in their courtyard be replaced. What is there now is thin and definitely shows its age. It would be so much more pleasant (and comfortable) with new colorful prints.

I found out that the Quincy Bickford just had their bus replaced with a bus where the lift doesn't even work. So we have to find and pay someone to take my Mom to her doctor appointment. I don't live in Quincy. My Mom had mentioned that the previous bus wasn't in very good shape, but at least the lift worked.

Just very impressed with staff. From nursing to dietary to therapy. Attitudes and friendliness second to none. My mom came from another facility and I never thought I'd see her this far along. Physically and cognitively

Things have been much better this past month. I've seen my mother included in more activities. They are also getting her in to get her hair done each week. It appears they are making a better effort to just get her hair brushed every morning. The Quincy FB posts seem to be back to being those of the Quincy family/facility. Thank you for these improvements!

(name removed) continue to be working hard to create a warm and positive atmosphere. If something needs doing, they are reliable and go-getters. The familiar RN/LPN (name removed) are hardworking women who appear to genuinely care about the residents. The quality and preparation of the food remains inconsistent. Some improvement on some dishes. The menu descriptions need revamping to reflect what is really going to be served. Thank-you for cleaning the carpet in the common rooms and halls. Please consider doing the upholstered furniture and apartments carpets. The poor exterior lighting looks shabby and unkept. It isn't inviting except to the riffraff. The dining furniture needs replacement, at the least cleaning and repair. The chairs do not run smoothly.

We have been very concerned with how much staff turnover there has been. Our mother has been adequately cared for but we are anxious about the stability of Bickford. I absolutely do not like pictures from other facilities being posted on the Quincy FB page. When I cannot recognize any staff or residents, I have to think they are covering up for the Quincy facility. It makes me wonder what is going on there. We are not happy with the one beautician only working one day a week. My mother is in Mary B's so often does not get her hair done because the beautician runs out of time. There are too many residents for one beautician one day a week. Whether mom knows she looks nice or not doesn't matter. We know and we want her to look nice, keep her dignity. What does the future of Bickford look like?

I can't say enough good things about the staff and their willingness to help with any issues that arise.

Have someone from the home office call me please

My Mom loves asparagus! Unfortunately at Bickford she said it's fried and doesn't like it. She loves it cut up into smaller pieces and boiled for 10 minutes. Wondering if the cook at Bickford in Quincy could try to cook it that way.

Very concerned about Executive Director being let go, Director of Nursing position open & Hairdresser Sara not coming back due to Health reasons.

CNA type employee, Activities, RN and Family Advocate all do a phenomenal job!!

My mother hasn't been happy at 2 previous assisted living homes. She is much happier at Bickford. (name removed) is the most amazing representative of the quality of people at Bickford.

Who is this going to?? | I'd like for someone from the home office to contact me please

I'm very unhappy that you can't keep consistent health. Constant changing leads to confusion for everyone and mistakes. Something needs to be done about the hiring of people who know how to do the job they're intended to do be it a chef, a housekeeper, a nurse, administrator, a manager, an HR person, care management. let's get some people in there that know what they're doing. You're losing too many valuable people.

Unfortunately there has been some turnover at the Quincy Bickford, which isn't optimal. My Mom (name removed) wanted me to mention that (name removed) (Happiness Coordinator) does a fabulous job! (name removed) is Excellent - fast & efficient. (name removed)? (RN) Is very Good and Caring!