Staff has gone above and beyond for the care of my mother. She is now in the hospital and they have even visited her there. I'm so impressed with the care and compassion that they have shown her and our family. Thank you!

Someone took my dad's wheelchair and was replaced with a junk one

It is disappointing that many small things are not taken care of in Mary B's. For instance, the wooden trim around the dining tables is very sticky. Not because it is dirty but because the varnish/sealant is breaking down. It is distracting to sit and eat or visit because your skin or clothes stick to them. The electric recliner has stopped working and is tilted forward so pretty much unusable as is. The end tables and coffee table are pretty beat up. If it is not possible to replace them, they could be painted. I have no complaints about mom's care. I just want her environment to be as nice as possible.

Appreciate all the work you do in order to care for our loved one. The many opportunities given to residents to stimulate their minds and get them up and out of their rooms are many. Seeing to their individual needs is a definite sign of caring.

Staff is great!

My mothers happy and that's all I wanted

Need an automatic door to the courtyard. Would like to see improvements to keep big the courtyard more inviting. Need improvement on eve meals

Since the passing of both mom and mother-in-law, the team has stepped up giving special attention to both dad's. Providing compassion and empathy, getting dad to be more active and getting out of his room. Continue the awesome care!

Appreciate all the staff at Bickford of Quincy. Recently our Mom had a door knob come off her closet door; she was so happy when it was fixed. A new housekeeping person is now on staff and did a fantastic job of really cleaning our mother's room!!!

Staff are kind and helpful! Food is fabulous! Activities are interesting and they help my mom with what she can participate in. It is an extremely pleasant place to live. Thank you.

All good

Staff is great! They have taken such good care of my parents ! My mother died April 17 and they were all so supportive of my father and our family. Many of them also came to her visitation . They have such good hearts! The only negative is that my dads bathroom is often not very clean and often smells bad. The room could be cleaner as well .

No need to be confidential The staff is great I tell them often how much I appreciate their dedication and kindness they show me and my mother

Staff is great as well as facility. |

The staff went above and beyond to make our birthday celebration for Dad extra special. Thank you

Our family is very pleased with our mother's care at Quincy's Bickford. Staff are so pleasant and help keep residents engaged in activities, conversation, special programs as much as possible; they are also understanding when someone at age 96 just does not feel like an activity on a particular day. Thank you for all you do. Know it takes everyone working as a team to provide great care for the residents. Our family truly appreciates how you sincerely listen when we may have a concern. Keep up the great work.

We are glad we picked Bickford!! Mother is so happy with the staff and care provided. She raves about your meals and says she is "worried" about gaining weight!!

We really appreciate all the efforts (name removed) and her team put in towards caring for our parents!!!

Staff is excellent in communicating with me on issues pertaining to my mother very kind and considerate to my family and my mother.

With the recent passing of our mom, staff were amazing, compassionate, and caring. Special thank you to (name removed) for being there during that time. (name removed) did an amazing job during a difficult time and we are truly grateful for her compassion she provides to all the residents. She smiles with grace and not afraid to be human and shed tears with us. All staff have been amazing looking after several of our loved ones at Bickford and appreciate this team!

The staff at Bickford is terrific. They are thoughtful and kind and provide excellent care for our mother. I highly recommend Bickford.

My mother was on hospice and passed away after 5 days. The care was wonderful and the Bickford staff worked so well as a team with the Hospice team. The love and gentle care by Bickford was outstanding. Everyone there has sincerely shared in our sorrow and done anything they could to offer comfort. Our family is so thankful for Bickford, for their leadership and professionalism, and for their staff. The family of (name removed)

We really appreciate all the efforts (name removed) and her team put in towards caring for our parents!!! | 5

All is great!

Staff are always informative concerning my mother's condition. Activities director (name removed) is top notch all staff are very helpful.

Our family is very pleased with Bickford. Staff are always courteous and willing to listen to family members when a care/concern is present. Having our family member in a safe environment is so important; knowing someone is there 24/7 if help is needed is so comforting. Thank you Quincy staff for all you do for our loved ones.

Anyone who I ever talk to at Bickford is wonderful. You can tell they all genuinely care about the people they work with, and are always amazing communicators with their family. Could not be more happy

We continue to be very pleased with the care and kindness shown to our mother. We would ask for attention to the cleanliness of her hands after meals and toileting.

Total dissatisfaction with communication and how the new service plan (with a new system--including email sender and totally new format and point system--all of which has been a total surprise has been handled. Also with things on the service plan not being done and zero quality control and having to monitor myself constantly and call which is awkward because I love all the staff and don't want to be their manager. And (name removed) kept telling my | Dad the other morning that he had to get up and get dressed because she has to do her job and has already gotten in trouble, which will just confuse him.

We decided to bring mom back to Bickford on hospice care. Such a great decision. She has had great care from staff she knows and we have had such great support from staff also. People who know us. Very caring individuals work here!

Management and staff are top notch

Meals need improvement

The 5 rating is for the Quincy Bickford staff who care for the residents everyday. All do their best to see residents are cared for with ADL needs being met, social interaction encouraged,and dietary needs maintained. However, there are some areas our family wonders if could be addressed better in the future. 1)Some thoughts about Covid isolation residents and the lack of housekeeping done during this time: Two family members had to clean our mother's bathroom of fecal material on the toilet, floor, walker, and commode legs during the isolation period. Also, sweeper was not ran either; our family member has a dust buster in their room that could have been used during this time to make room look a bit cleaner. Just a future thought. 2) Mattress pad had smeary brownish colored stains and sheets had fecal material present during the 10 day period-noted by a family member; soiled linens were then changed by a family member. We know the weekend that vomiting/diarrhea occurred linens were changed. Staff that weekend worked overtime to help make our family member as comfortable as possible; we so appreciated their efforts. It was brought to our attention that prior to this time the housekeeper had injured her arm and was not able to work. This was very understandable as to why she could not work. When our family member got out of isolation the room was cleaned by one of the CNA staff-very well-the best it had been done in a long time! We were so pleased with those efforts. Our concerns are: Is there a protocol plan for housekeeping without pulling a CNA from their dut

Staff is amazing, clearly dedicated to making mom comfortable and happy.

Our mother likes it there the environment and staff have been great!

Since (name removed) and I have been ill since day after Christmas and unable to visit, we know his Mom, (name removed) is being given the best care! Thank you!

(names removed) love it there and love all the activities you have for them to do.

Staff,facility and atmosphere are great!

Really appreciate the effort taken by Quincy Bickford staff in order to get the Adams County Health Department to administer the new Covid vaccine to willing residents. Anything that can lessen their risk of another bout of Covid Virus is so important for the elderly population. Thank you so much for all you do to protect their health.

I am so pleased that activities have returned to Mary B's. I am also very appreciative of all the kindness and care given to my mother.

We contribute to have issues with PCAs/CNAs and housekeeping. Parents were very clean people prior to dementia. Expected everything spotless, scrubbed, clean bathroom, and smelling good. Parents can no longer do these things and reason they moved to Bickford. It's disheartening to see needing hair washed, showers, smelling, crumbs on floor and stains, bathroom smelling like urine and carpet stained. Safety hazards with things on floor, bed not made and comforter on floor. Things that contribute to falls. We spend more time cleaning than visiting. Clothes are not put away properly and shoved in numerous spots. Carpet has not been shampooed since prior to moving in December of 2021 so 2 years. Grandson found moldy food in microwave from at least a week ago as we couldn't figure out smell last week and finally found last night. Microwave has been removed from room and grateful for (name removed) addressing this issue. Prices have increased but the personal care and attention to detail has declined. Nurse (name removed) is wonderful along with Admin staff. I don't know many of the PCA/CNAs names to recognize ones that do seem to go above and beyond. Our family do not feel the aides follow the care plan which is how cost is based. We want to enjoy our parents and pay a high price for this. We shouldn't have to do the cleaning etc when there.

Great people

Appreciate the caring staff and attention given to our family member. The little things done for them truly adds up to more enjoyment in those senior years when health starts to fail a previously active person. Knowing that someone takes the time to listen to them is so important-it validates that their lives still have a purpose. So much we can learn from one another when we truly listen to their concerns. Thank you Quincy Bickford staff.

Mom seems to be settling in well. She seems happy. We had a small issue with her physical therapist but the Bickford head nurse addressed it quickly and listened to our concerns. The staff is excellent.

There has been a recent issue with bed bugs. (name removed) worked diligently getting issue taken care of then CNAs and cleaning person don't follow through with keeping room clean, things picked up which is also a trip hazard and safety concern. Trash in bathroom isn't changed daily and smells like urine. We pay for parents to be safe, clean and for housekeeping. Room was not touched on Saturday. My sister went there about 8:00 at night to take parents back and found room untouched. Bedding on floor, trash full, urine and feces on toilet. Very disappointed. Two workers were sitting up front talking and no one had checked parents room all day.

Pretty pleased and thankful that they have stepped up activities in Mary B. Hoping mom gets outside more. Thanks!

Hoping they step up their game on more activities in Mary B and continue to include mom in up front activities and some time outdoors. (Including when children are there) Would also like to know why she is not included in outside activities such as the play. She loves plays. Also someone needs to take a look at the furniture in Mary B. Pretty embarrassing looking.

Attentive and kind employees! Great food. Many activities to enjoy. Our mother is very happy and content.

I have been out of town for a month. It is so nice to have mom watched over. I know she is ok because staff have texted me with updates. That means so much. Kudos to (Name Removed) and (Name Removed) for keeping me informed.

Overall they are not at all happy with the food most or the time. Meals over all are very disappointing . They typically enjoy breakfast but rarely enjoy other meals

Thank you for taking care of my mom. She enjoys all her help and the wonderful conversations

It is really kind of above budget for our mother. But she seems to like it there. And the staff is great!

Recently our mother had a fall and was hospitalized for almost a month. Several nurses and staff members came to visit her while she was in the hospital and others communicated by text their prayers for her recovery. This level of caring was quite comforting to my mother and her family during a very trying time. It was the additional love and support of her Bickford Family that made all the difference in her recovery. Our family is very thankful to the caring Quincy Bickford Assisted Living staff.