Bickford of Quincy
Get in Touch
Pay My BillReal Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
A letter from Andy Eby Andy Eby Caregiver/Sales & Marketing
The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family.
Here at Bickford, we believe that vulnerability is not a weakness, but a strength.
We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.
That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.
We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.
Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.
We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better.
Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”
We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.
Thank you for considering placing your trust in us.
Andy Eby
Reviews for Bickford of Quincy
-
222
-
32
-
7
-
3
-
3
Reviews with Comments
-
The staff is very helpful and courteous. (name removed) is very great at keeping me current on any health changes and is very caring.
-
The employees are amazing. They are very gentle but strong when they talk with my dad. They have positive attitudes and are helpful. They will ask if we need something, and then take time to assist if we do need anything. Much appreciated!
-
Staff has gone above and beyond for the care of my mother. She is now in the hospital and they have even visited her there. I'm so impressed with the care and compassion that they have shown her and our family. Thank you!
-
Someone took my dad's wheelchair and was replaced with a junk one
-
It is disappointing that many small things are not taken care of in Mary B's. For instance, the wooden trim around the dining tables is very sticky. Not because it is dirty but because the varnish/sealant is breaking down. It is distracting to sit and eat or visit because your skin or clothes stick to them. The electric recliner has stopped working and is tilted forward so pretty much unusable as is. The end tables and coffee table are pretty beat up. If it is not possible to replace them, they could be painted. I have no complaints about mom's care. I just want her environment to be as nice as possible.
-
Appreciate all the work you do in order to care for our loved one. The many opportunities given to residents to stimulate their minds and get them up and out of their rooms are many. Seeing to their individual needs is a definite sign of caring.
-
Staff is great!
-
My mothers happy and that's all I wanted
-
Need an automatic door to the courtyard. Would like to see improvements to keep big the courtyard more inviting. Need improvement on eve meals
-
Since the passing of both mom and mother-in-law, the team has stepped up giving special attention to both dad's. Providing compassion and empathy, getting dad to be more active and getting out of his room. Continue the awesome care!
-
Appreciate all the staff at Bickford of Quincy. Recently our Mom had a door knob come off her closet door; she was so happy when it was fixed. A new housekeeping person is now on staff and did a fantastic job of really cleaning our mother's room!!!
-
Staff are kind and helpful! Food is fabulous! Activities are interesting and they help my mom with what she can participate in. It is an extremely pleasant place to live. Thank you.
-
All good
-
Staff is great! They have taken such good care of my parents ! My mother died April 17 and they were all so supportive of my father and our family. Many of them also came to her visitation . They have such good hearts! The only negative is that my dads bathroom is often not very clean and often smells bad. The room could be cleaner as well .
-
No need to be confidential The staff is great I tell them often how much I appreciate their dedication and kindness they show me and my mother
-
Staff is great as well as facility. |
-
The staff went above and beyond to make our birthday celebration for Dad extra special. Thank you
-
Our family is very pleased with our mother's care at Quincy's Bickford. Staff are so pleasant and help keep residents engaged in activities, conversation, special programs as much as possible; they are also understanding when someone at age 96 just does not feel like an activity on a particular day. Thank you for all you do. Know it takes everyone working as a team to provide great care for the residents. Our family truly appreciates how you sincerely listen when we may have a concern. Keep up the great work.
-
We are glad we picked Bickford!! Mother is so happy with the staff and care provided. She raves about your meals and says she is "worried" about gaining weight!!
-
We really appreciate all the efforts (name removed) and her team put in towards caring for our parents!!!
-
Staff is excellent in communicating with me on issues pertaining to my mother very kind and considerate to my family and my mother.
-
With the recent passing of our mom, staff were amazing, compassionate, and caring. Special thank you to (name removed) for being there during that time. (name removed) did an amazing job during a difficult time and we are truly grateful for her compassion she provides to all the residents. She smiles with grace and not afraid to be human and shed tears with us. All staff have been amazing looking after several of our loved ones at Bickford and appreciate this team!
-
The staff at Bickford is terrific. They are thoughtful and kind and provide excellent care for our mother. I highly recommend Bickford.
-
My mother was on hospice and passed away after 5 days. The care was wonderful and the Bickford staff worked so well as a team with the Hospice team. The love and gentle care by Bickford was outstanding. Everyone there has sincerely shared in our sorrow and done anything they could to offer comfort. Our family is so thankful for Bickford, for their leadership and professionalism, and for their staff. The family of (name removed)
-
We really appreciate all the efforts (name removed) and her team put in towards caring for our parents!!! | 5
-
All is great!
-
Staff are always informative concerning my mother's condition. Activities director (name removed) is top notch all staff are very helpful.
-
Our family is very pleased with Bickford. Staff are always courteous and willing to listen to family members when a care/concern is present. Having our family member in a safe environment is so important; knowing someone is there 24/7 if help is needed is so comforting. Thank you Quincy staff for all you do for our loved ones.
-
Anyone who I ever talk to at Bickford is wonderful. You can tell they all genuinely care about the people they work with, and are always amazing communicators with their family. Could not be more happy
-
We continue to be very pleased with the care and kindness shown to our mother. We would ask for attention to the cleanliness of her hands after meals and toileting.
-
Total dissatisfaction with communication and how the new service plan (with a new system--including email sender and totally new format and point system--all of which has been a total surprise has been handled. Also with things on the service plan not being done and zero quality control and having to monitor myself constantly and call which is awkward because I love all the staff and don't want to be their manager. And (name removed) kept telling my | Dad the other morning that he had to get up and get dressed because she has to do her job and has already gotten in trouble, which will just confuse him.
-
We decided to bring mom back to Bickford on hospice care. Such a great decision. She has had great care from staff she knows and we have had such great support from staff also. People who know us. Very caring individuals work here!
-
Management and staff are top notch
-
Meals need improvement
-
The 5 rating is for the Quincy Bickford staff who care for the residents everyday. All do their best to see residents are cared for with ADL needs being met, social interaction encouraged,and dietary needs maintained. However, there are some areas our family wonders if could be addressed better in the future. 1)Some thoughts about Covid isolation residents and the lack of housekeeping done during this time: Two family members had to clean our mother's bathroom of fecal material on the toilet, floor, walker, and commode legs during the isolation period. Also, sweeper was not ran either; our family member has a dust buster in their room that could have been used during this time to make room look a bit cleaner. Just a future thought. 2) Mattress pad had smeary brownish colored stains and sheets had fecal material present during the 10 day period-noted by a family member; soiled linens were then changed by a family member. We know the weekend that vomiting/diarrhea occurred linens were changed. Staff that weekend worked overtime to help make our family member as comfortable as possible; we so appreciated their efforts. It was brought to our attention that prior to this time the housekeeper had injured her arm and was not able to work. This was very understandable as to why she could not work. When our family member got out of isolation the room was cleaned by one of the CNA staff-very well-the best it had been done in a long time! We were so pleased with those efforts. Our concerns are: Is there a protocol plan for housekeeping without pulling a CNA from their dut
-
Staff is amazing, clearly dedicated to making mom comfortable and happy.
-
Our mother likes it there the environment and staff have been great!
-
Since (name removed) and I have been ill since day after Christmas and unable to visit, we know his Mom, (name removed) is being given the best care! Thank you!
-
(names removed) love it there and love all the activities you have for them to do.
-
Staff,facility and atmosphere are great!
-
Really appreciate the effort taken by Quincy Bickford staff in order to get the Adams County Health Department to administer the new Covid vaccine to willing residents. Anything that can lessen their risk of another bout of Covid Virus is so important for the elderly population. Thank you so much for all you do to protect their health.
-
I am so pleased that activities have returned to Mary B's. I am also very appreciative of all the kindness and care given to my mother.
-
We contribute to have issues with PCAs/CNAs and housekeeping. Parents were very clean people prior to dementia. Expected everything spotless, scrubbed, clean bathroom, and smelling good. Parents can no longer do these things and reason they moved to Bickford. It's disheartening to see needing hair washed, showers, smelling, crumbs on floor and stains, bathroom smelling like urine and carpet stained. Safety hazards with things on floor, bed not made and comforter on floor. Things that contribute to falls. We spend more time cleaning than visiting. Clothes are not put away properly and shoved in numerous spots. Carpet has not been shampooed since prior to moving in December of 2021 so 2 years. Grandson found moldy food in microwave from at least a week ago as we couldn't figure out smell last week and finally found last night. Microwave has been removed from room and grateful for (name removed) addressing this issue. Prices have increased but the personal care and attention to detail has declined. Nurse (name removed) is wonderful along with Admin staff. I don't know many of the PCA/CNAs names to recognize ones that do seem to go above and beyond. Our family do not feel the aides follow the care plan which is how cost is based. We want to enjoy our parents and pay a high price for this. We shouldn't have to do the cleaning etc when there.
-
Great people
-
Appreciate the caring staff and attention given to our family member. The little things done for them truly adds up to more enjoyment in those senior years when health starts to fail a previously active person. Knowing that someone takes the time to listen to them is so important-it validates that their lives still have a purpose. So much we can learn from one another when we truly listen to their concerns. Thank you Quincy Bickford staff.
-
Pretty pleased and thankful that they have stepped up activities in Mary B. Hoping mom gets outside more. Thanks!
Did you know
Most senior living communities don’t share internal reviews
Know the Real Residents, Real Reviews Difference
Our Reviews
Real Residents, Real Reviews
- From verified residents & families
- Unfiltered
- Solicited monthly
- Current, ongoing & up-to-date
Other Reviews
Google, A Place for Mom, etc.
- Can be written by anyone
- Often come from people who don’t actually live there (i.e. just came for a tour)
- Reflect a static, one-time experience
- Partial picture
Why other senior living communities don’t share internal reviews
- Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
- They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
- They know that some of the comments aren’t necessarily accurate
- They don’t have the courage to be vulnerable. They want to control how prospective families see them.
- They’re afraid it would hurt their sales and marketing efforts
- They don’t trust the consumer to be able to handle the truth
Did you know
Bickford Senior Living’s happiness score is 2x the national average
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
Staff at Bickford are all genuinely empathetic, helpful and caring individuals. (name removed) is absolutely amazing and I'm so thankful we get to partner with her to take care of my grandpa (name removed)!