There has been no communication on who is running the facility until a week ago. The facility nurse has been gone for weeks as far as I can tell. We had a long term care claim denied because there was no one to fill out the paperwork. Residents might not notice the personnel changes but family does. Lack of clearify on who is in charge of you need to contact any one is concerning

Never ending issues with my mom's hearing aids. Due to neglect one went through the wash and was ruined. I expect reimbursement.

Staff continue to do a wonderful job of being attentive to my Mom's needs. Specifically the cleaning has been good, she likes the food and she enjoys the different activities that are offered. She also enjoys being with the other residents.

Hoping the new director can find out what's not working and fix it.

I have been satisfied with most of Bickford services. Workers at Bickford have been very helpful to my sister.

Do I need to explain to you the shit show going on there

Another administrator shake up! Med aids possibly not knowing the purpose of the meds they are dispensing. For the price I'm paying I still have to provide toilet paper and trash bags. Meals have gone from great to just ok. Absence of a monthly Q and A with administration, staff and family members. Unable to call and have the phone answered. Why are the two Omaha Bickford's so different ( so I've been told)? I also have been told that there are better facilities at a lesser price. I just am not seeing what my payment is going for.

Apparently not using agency workers. Things seem a bit more consistent

My father passed away in the Blondo branch in February of this year. The nursing staff is wonderful. The administrative staff is deplorable. Not one person, at any level, reached out to express any condolences. Only after I called to ask what the process is for moving him out, did someone say "sorry for your loss." I had to go through the director of the other branch in town to even get ahold of the director at my dad's branch. In our first conversation, she did not even say sorry. She did tell me that she had a family member dying though, as if trying to garner some sympathy. I had asked to be contacted by someone at a regional level and never heard a thing. Cleaning out my father's room, we found 10 cases of adult diapers! Something I was happy to pay for, but why wasn't I informed that I could pause his delivery? I was always called when he needed something, but not the other way around. The entire process has left me wondering how my dad spend his last months. I'm not sure that Bickford cares to hear, but if I could have ever gotten a call back from someone at the regional level... I would have had many concerns to express. I'll reiterate...the care staff was wonderful with me and my dad at the end. Couldn't say enough good things, but their work is tarnished because of the administration, and that is a shame.

My sister voiced some concerns about consistent quality of food/meals. Not meant to be a serious concern - just some of the meals.

Why? Nothing ever seems to make any difference

I really appreciate staffs willingness to help my mom and provide good care to her. During my last visit which was on a Saturday mom asked me to clean her bathroom floor. She said the dirt on the floor reminded her of bugs. I also appreciate staff letting me know when mom needs things such as hygiene items clothes and Ensure. Thank you for all you do and for taking good care of her.

I was advised that my mom was incontinent and needed a ua to see about bladder infection. Over a week later I learned from the APRN that they couldn't get a ua, so they went ahead and put her on an antibiotic. Would've liked this to be handled more timely

I appreciate getting calls concerning the immediate needs that Mom has and also the updates concerning her health and well being.

I am very pleased with the care that is being provided for my Mom. It appears to me that all the staff know her by name and are genuinely concerned for her well being and attentive to her needs. I was with my Mom during one interaction with her and a staff person who was trying to get mom to take her shower. "Mom, wasn't having it" and did get feisty! The staff person remained calm & focused throughout that interaction. Thank you all for being like that.

I appreciate the care that is being provided to my Mom. The direct care staff are always friendly and treat mom with dignity and respect. I understand staff is busy, but it would be nice if phone calls could be answered more often. Thank you

Met a new very sharp Med Coordinator. She was on top of my sisters Meds and answered my questions.

Appreciate everything that is being done for my mom. You have many staff who genuinely care about providing good care. Thank you for all you do and for going the extra mile.

Noticeable changes and numbers of staff

The concern all the staff show and have for my mom and all the patients. The little things they do, in my case help with my mom's hair. They seem to know all patients and frequent family members by name. Make a phone call, just "the little things".

4. Still wondering what the status of a full time nurse is at Bickford on Blondo - Omaha.

I am very happy with Bickford. They take good care of mom. I wish they were able to answer their phone every time someone calls. I understand that could be a staffing issue. It is hard to get and keep good help. This is a little thing when looking at the big picture. I continue to be happy with Mom's care.

Great community vibe. Having issues with Mom's health and the entire staff have been so supportive. I feel very confident about leaving her there.

My mother seems happy there and the staff really cares about her. The staffing has been more consistent lately so they know the residents better. |

I sent email on website and haven't heard anything back

When I visited my mother yesterday, her wheelchair was not in her room. I had to search for it and found it in the commons area. Why was it not in her room? Did someone else use it? In addition, I have found items such as eye glasses NOT belonging to my mother in her room. Are other residents in her room?. These are my concerns.

We appreciate all the staffs willingness to work with us on planning a birthday party for mom, room cleaning continues to improve, staffs willingness to help mom in every way they can and their willingness to keep us abreast of her needs. Thank you to all.

My sisters blood pressure reading were taken are were very high. The Med Tech used a Wrist Band Blood Pressure instrument. I asked the Med Tech to please use a BP Cuff and Stethoscope . She did that and it showed my sisters BO was normal. I would advise Bickford to stop using the Wrist BP technique . Only use a Cuff and Stethoscope.