My sister voiced some concerns about consistent quality of food/meals. Not meant to be a serious concern - just some of the meals.

Why? Nothing ever seems to make any difference

I really appreciate staffs willingness to help my mom and provide good care to her. During my last visit which was on a Saturday mom asked me to clean her bathroom floor. She said the dirt on the floor reminded her of bugs. I also appreciate staff letting me know when mom needs things such as hygiene items clothes and Ensure. Thank you for all you do and for taking good care of her.

I was advised that my mom was incontinent and needed a ua to see about bladder infection. Over a week later I learned from the APRN that they couldn't get a ua, so they went ahead and put her on an antibiotic. Would've liked this to be handled more timely

I appreciate getting calls concerning the immediate needs that Mom has and also the updates concerning her health and well being.

I am very pleased with the care that is being provided for my Mom. It appears to me that all the staff know her by name and are genuinely concerned for her well being and attentive to her needs. I was with my Mom during one interaction with her and a staff person who was trying to get mom to take her shower. "Mom, wasn't having it" and did get feisty! The staff person remained calm & focused throughout that interaction. Thank you all for being like that.

I appreciate the care that is being provided to my Mom. The direct care staff are always friendly and treat mom with dignity and respect. I understand staff is busy, but it would be nice if phone calls could be answered more often. Thank you

Met a new very sharp Med Coordinator. She was on top of my sisters Meds and answered my questions.

Appreciate everything that is being done for my mom. You have many staff who genuinely care about providing good care. Thank you for all you do and for going the extra mile.

Noticeable changes and numbers of staff

The concern all the staff show and have for my mom and all the patients. The little things they do, in my case help with my mom's hair. They seem to know all patients and frequent family members by name. Make a phone call, just "the little things".

4. Still wondering what the status of a full time nurse is at Bickford on Blondo - Omaha.

I am very happy with Bickford. They take good care of mom. I wish they were able to answer their phone every time someone calls. I understand that could be a staffing issue. It is hard to get and keep good help. This is a little thing when looking at the big picture. I continue to be happy with Mom's care.

Great community vibe. Having issues with Mom's health and the entire staff have been so supportive. I feel very confident about leaving her there.

My mother seems happy there and the staff really cares about her. The staffing has been more consistent lately so they know the residents better. |

I sent email on website and haven't heard anything back

When I visited my mother yesterday, her wheelchair was not in her room. I had to search for it and found it in the commons area. Why was it not in her room? Did someone else use it? In addition, I have found items such as eye glasses NOT belonging to my mother in her room. Are other residents in her room?. These are my concerns.

We appreciate all the staffs willingness to work with us on planning a birthday party for mom, room cleaning continues to improve, staffs willingness to help mom in every way they can and their willingness to keep us abreast of her needs. Thank you to all.

My sisters blood pressure reading were taken are were very high. The Med Tech used a Wrist Band Blood Pressure instrument. I asked the Med Tech to please use a BP Cuff and Stethoscope . She did that and it showed my sisters BO was normal. I would advise Bickford to stop using the Wrist BP technique . Only use a Cuff and Stethoscope.

Though I am generally satisfied with care my mother receives at Bickford I do have two important concerns I want addressed. 1)It is my u derstanding the nursing staff routinely injects my mother's insulin in her abdomen, this is NOT the optimal injection site. My mother has injected herself in her stomach for years and scare tissue has developed as a result. I want her injections moved to her ARMA OR THIGHS. I believe the I b sulin will be more effectively absorbed in fresh Injection sites. 2) When my mother's blood sugar is running extremely high , I question why she is given a full meal followed by a snack. Meals are important but with extreme BS, would it not be better to wait temporarily? Thank you (Name Removed)

Inconsistency

Enjoyed the Mother's Day/Memorial Day Picnic. Staff very attentive to families. Thank | Food was excellent.

Bathrooms both public and private were clean. Mom was ready on time. People knew where her hearing aid batteries were supposed to be.

I do have a billing issue that your administrator has failed to address

My mother is very happy staying at Bickford. The staffing has stabilized lately and the communication with the administrator is very open

Things are going fairly well however I have brought up concerns about medications and asked for some feedback but haven't heard back. Her medications with insurance are expensive and they seem to be overusing them and therefore we are paying a lot more because of frequent refills.