Bickford of Omaha – Blondo
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Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
A letter from Andy Eby Andy Eby Caregiver/Sales & Marketing
The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family.
Here at Bickford, we believe that vulnerability is not a weakness, but a strength.
We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.
That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.
We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.
Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.
We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better.
Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”
We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.
Thank you for considering placing your trust in us.
Andy Eby
Reviews for Bickford of Omaha – Blondo
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7
Reviews with Comments
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Very pleased with the Bickford on Blondo staff. Very caring people.
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I'm seeing positive changes
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As usual there are ups and downs. Inconsistency
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Overall things seem better but never consistently unfortunately
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I appreciate the executive staff at Bickford for overseeing the care of my mom. And also their patience during this time of transition to Medicaid.
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They are trying to get better. Still short staffed. (name removed) has been a great addition and knows what needs to be done. (name removed) lacks the skills to deal with the family's well and she does not accept responsibilities of a director. (name removed) defers and does not accept any accountability beside making money for Bickford.
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The Activity Director, is A+.
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If I was just rating the cook and kitchen staff(if there is kitchen staff) I'd rate Bickford a 5.
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New director again, so we'll see
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Staff continue to kind and courteous and mom's room and day areas continue to be very clean.
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We love your Activity Director, (name removed)
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I like it when I see that staff know my mom's name, that they are aware of her needs. Her environment is clean and staff does some of the little things. Thank you Bickford!
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My wife passed over a month ago and it looks like no one told you. Once again your communication skills leave a lot to be desired.
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(name removed) getting things on the right path so far
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3 for now, but I like what I'm seeing with new director, (name removed) . Hopefully, things will continue to improve.
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Seeing good signs. Hope it continues
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There has been no communication on who is running the facility until a week ago. The facility nurse has been gone for weeks as far as I can tell. We had a long term care claim denied because there was no one to fill out the paperwork. Residents might not notice the personnel changes but family does. Lack of clearify on who is in charge of you need to contact any one is concerning
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Never ending issues with my mom's hearing aids. Due to neglect one went through the wash and was ruined. I expect reimbursement.
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Staff continue to do a wonderful job of being attentive to my Mom's needs. Specifically the cleaning has been good, she likes the food and she enjoys the different activities that are offered. She also enjoys being with the other residents.
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Hoping the new director can find out what's not working and fix it.
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I have been satisfied with most of Bickford services. Workers at Bickford have been very helpful to my sister.
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Do I need to explain to you the shit show going on there
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Another administrator shake up! Med aids possibly not knowing the purpose of the meds they are dispensing. For the price I'm paying I still have to provide toilet paper and trash bags. Meals have gone from great to just ok. Absence of a monthly Q and A with administration, staff and family members. Unable to call and have the phone answered. Why are the two Omaha Bickford's so different ( so I've been told)? I also have been told that there are better facilities at a lesser price. I just am not seeing what my payment is going for.
Did you know
Most senior living communities don’t share internal reviews
Know the Real Residents, Real Reviews Difference
Our Reviews
Real Residents, Real Reviews
- From verified residents & families
- Unfiltered
- Solicited monthly
- Current, ongoing & up-to-date
Other Reviews
Google, A Place for Mom, etc.
- Can be written by anyone
- Often come from people who don’t actually live there (i.e. just came for a tour)
- Reflect a static, one-time experience
- Partial picture
Why other senior living communities don’t share internal reviews
- Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
- They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
- They know that some of the comments aren’t necessarily accurate
- They don’t have the courage to be vulnerable. They want to control how prospective families see them.
- They’re afraid it would hurt their sales and marketing efforts
- They don’t trust the consumer to be able to handle the truth
Did you know
Bickford Senior Living’s happiness score is 2x the national average
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
Main reason is over pricing for your medicine ordering and distribution. Also it seems you are severely understaffed. AIDS and maintenance man cooking. Compared to Florida pricing you are about $ 1500.00 high.