Overall, we are very satisfied with my mother's care. She consistently reports that the food is not good! So please keep working on improving the food!!!

I appreciate the workers who are getting to know my mom. I like that there are lots of fun activities to participate in. The down side is that the residents are not getting hot meals, and the portions are small, especially at dinner time. The other thing I've noticed is that trash and cleaning are only happening every other week.

Mom would like staff to check on her a couple of times throughout the day. There are days when she only sees the nurse in the morning and in the evening. I am still not receiving monthly statements from Bickford. Mom loves to see her caregivers- she thinks they are wonderful.

Overall an amazing place. The people make the difference. They treat my family like they would their family.

I feel the facility doesn't keep us informed. Like the rate increase.

Bickford has been great helping to make the transition from out of state to Ohio for my Mom. Thank you to all the staff for your care and support!

I'm finding the housekeeping lacking, dust everywhere and bits on the floor. I also need my dad to have help getting dressed and undressed at night, I often have to call to have an aide come and undress him. He tends to ask my mother but she can't do it because of the catheter. When we come to visit on Sunday there is red wine spilled everywhere and I always have to clean that up and clean up their sink area and table top. Everything is stained and sticky.

New Director (name removed) is an excellent replacement. She has a great attitude and is very professional. Appreciate her approach and she is visible when I visit the facility. Thank You (name removed) !

Staff has been very supportive, caring & consistent- only negative is the ability to get in touch with Administrators & communication. Overall I'm confident recommending Bickford to anyone searching for a facility to place their loved one.

For care, I have no complaints. However, when trying to contact staff I would give the Bickford a 1. I have tried multiple times to reach someone with a billing question. I tried to reach out by email and got no response. I called and spoke with (name removed) and she said she would call me back with an answer by the end of the day. But I never received a phone call. I called again today, said I had a billing question and the phone was given to (name removed), the maintenance man. He then put me on hold to get someone and I was on hold for 30 minutes and I finally hung up.

(name removed) needs help in going to get lunch. So he doesn't get charge 5.00. We can't afford that for three meals. Is there someone who can help him?

Housekeeping issues continue - sheets not being changed properly. Dining room service is terrible.

Notified director in July of housekeeping issues - no response from him.

Bickford is working hard to improve the facility. My mother seems to be happier each day. Thank you.

The laundry has not been taken care if lately. Mom's room ihas not been very clean. Short on aides in Mary Bs. No activities. I feel for what we pay these things should be taken care of. The aides that are there are doing their very best. It's not fair to them or us. Also why is the director of Bickford is never out and about. He should be more seen by families.

Wondering why Covid boosters were not offered earlier? Covid cases are rising at Bickford.

I don't always get informed about incidents. Soiled clothes were left in bathroom floor. I have yet to see the new manager.

The entire Bickford Team has been so caring and attentive to our mom. Thank you for everything!

Room and sheets not changed or cleaned in over a week. At $226.35 per DAY, I shouldn't have to sleep on dirty sheets in a dirty room.