The few times recently I've needed information or something handled, staff has been prompt and helpful!!

Love that there are lots of activities all the time. All staff are so kind

Very pleased with facility, care, wonderful care providers, meals that (name removed) is receiving, and programs provided for residents. |

I appreciate the frequency and variety of which residents are encouraged to participate in facility activities. Also, the staff is so very caring and genuinely concerned for my loved one.

The Bickford staff from kitchen, maintenance, housekeeping and administration supported a hospice resident to cross over gently. Their caring and concern for her and her family was exemplary.

I think the switch from cable to satellite was ridiculous given that there was a loss of access to local channels. I understand the need to reign in cable costs, but the satellite provider should have delivered a solution to local channel issues like FOX.

Wonderful activities and residents treated like family from all staff with a kind, yet professional mannerism.

I want to take a moment to say how thankful I am for (name removed), who is not only a fantastic cook, but also such a nice person. If I had it my way I would always eat at the Bickford when I come out to see my Mom. I think it is better than the restaurants in Clinton!

All aspects of the facility, management and staff are absolute 5! However, my family member struggles to eat the food made by the new cook. She claims it's barely edible and that it upsets her stomach every time.

Our family is so grateful for all the staff at Bickford. A special shout out to (name removed) for all she does. Our dad might not always remember her name, but we all know who he is talking about as soon as he says "she is the one that always worries about me." Thank you (name removed) for making him feel so special.

My Mother feels the transition of cooks is causing changes in eating patterns.

Bickford has been wonderful to Mom,i cant say enough how good everybody has been with her, i dont know what we would all done these years without you all helping her. Thank you just isn't enough for all you do

My Mother is treated with love & respect, actually quite spoiled by the friendly staff! I would highly recommend Bickford (& have) to friends & acquaintances!

The staff at Bickford always goes above and beyond. A special thank you to (name removed) and (name removed). These ladies actually came in early on their own time to assist the residents paint pumpkins for the holiday. So much fun was had!

I am beyond grateful to all the Bickford staff members who help comfort my mom when she is scared or sad. Dementia is such an awful disease. You all help to make her journey through it just a little bit easier. Thank you.

The staff at Bickford are so loving and caring. The kitchen staff have been great to my father. They make him feel so special when he brings in his cherry tomatoes to share. They also go out of their way to make him something else to eat when chicken is the main course. Thank you for all you do!

Thank you all for taking such good care of mom. I am grateful for each of you and I know that she is as well.

The staff at Bickford are so attentive and loving. (Name Removed) is not only a sweet person but a huge asset to Bickford. She does an amazing job cleaning the rooms and is always willing to help the residents.

The care we receive here is the best, however the lawn care this year leaves a lot to be desired. The trimming and weeding is almost non-existant, and the crabgrass in the courtyard is spreadinp badly. We don't know why you changed companys.

5

I think the entire team at Clinton's Bickford location work very hard to provide excellent care for the residents. They make it as much of a 'home like' atmosphere as is possible. A special thanks this past month to (Names Removed) (I know I'm forgetting a few names here,so sorry) but all the helpers = pretty amazing! ❤️

The food and kitchen part need improvement. It's an ongoing complaint. The kitchen staff are not listening to the director. When the residents get 4 tator tots that's ridiculous. The portions they get aren't satisfactory. We pay for 3 meals a day! Why is kitchen staff being frugal? We understand not everyone is going to like the meals all the time but residents aren't being listened to and kitchen staff aren't doing their job

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Bickford has been Wonderful to Mom, and she loves everybody there.All the gals are so good to him, (Names Removed) have been so nice and helpful. Recommen to anyone that needs assisted care. Thank You!!!♥️