(name removed) , the Activity and Happiness Director, is so kind and patient and works hard to keep people engaged and busy.

We have found Bickford of Carmel to be a good place. We have appreciated the competent, caring administration and staff and the companionship of friendly residents and their families. We like Bickford.

Woodwork/doors/sinks in Bistro and Restaurant need cleaned. ☹️ CNA's should not be doing dishes and mopping restaurant!☹️ Activities leaders are doing a good job.

From what I see from the outside is the hiring of (name removed) and those to help her provide happiness to the residents!! To whomever hired her and her associate- thank you from the bottom of my heart!!

5 - I like the new washer and dryer. | I forgot (name removed) who is a 5 as well. She is always kind and caring no matter how busy she is! | (name removed) is a nearly 4. She is a third shift worker. She answers the call buzzer promptly, takes care of (name removed) , carries a large plastic bag to consolidate the residents' trash. She doesn't say much but who really wants to talk at 3or4 in the morning. | (name removed) does a good job on third shift--pleasant regardless of the time. She was just here.

We have been very pleased with Bickford of Carmel. It is small enough that the residents can get to know and support each other easily. There is a spirit of camaraderie and optimism that pervades the facility. The administration and staff are attentive to any concerns residents and/or family members might raise, and all work together to make this assisted living/memory care facility the very best it can possibly be. We've been happy here for more than a year now, and we recommend Bickford of Carmel highly.

Who is this? | I have plenty of feedback | I need to know who this is | I HAVE LOTS OF SPECIFIC feedback if you will call me

(name removed) is also very attentive and pleasant and efficient and caring. (Sent before I finished it originally.) | 4-CNA (name removed) is also good--best on her own. | And, 5--(name removed) and his cooking! Best oatmeal ever! Great to have him back.

My husband has been at Bickford of Carmel for one year. We appreciate the warm family atmosphere, the attentive staff, and the camaraderie among residents and caregivers. The food is nutritious and delicious. We have all enjoyed the new landscaping. In our experience when a problem has developed, staff, family members, and caregivers work together to find the best possible solution. We appreciate Bickford and recommend it highly.

The nursing staff and caring team are excellent and make all the changes tolerable!!

A manager REALLY is needed for the second shift | I would like to have a corporate employee visit me for at least 12 hours without employees knowing he/she was from corporate as though he/she was just visiting me, especially on second shift. | A 5 - New third shift employee: (name removed) - Super; came promptly and changed (name removed) brief efficiently and quickly. Friendly even at 12:30 a.m. and 5:00 a.m. A4 - (name removed); Works well on third shift. It seems as though those who work only at Bickford and do not have two jobs or not pick up two shifts are the best and most pleasant workers especially those who like their jobs and not stressed. The CNAs don't need the extra task of putting on/taking off the table cloths and laundering. The pictures on the brochures do NOT show table cloths.

Would love to talk to the owners of the Bickford but they are unreachable

Where is the director?? I have not seen or heard from him in months! Missing the transparency of the past.

I'd like someone to call me please to discuss some concerns I have. Thank you.

We like Bickford very much. But once again I will ask you to please, please change the two heavy double front doors. I struggle mightily to get my wheelchair bound husband in and out of them by myself. Thank you. I also think the many broken bricks in the front parking area are a hazard and a liability. The food is delicious. The staff are kind and caring. (name removed), the happiness coordinator is a great asset. She does a terrific job. (name removed)

-000 on not getting the CNA's out of the restaurant. Fine to get the residents to the restaurant but not have to serve and clean up but just help those residents who need extra help. -00 Individuals to sit by a bed or wheelchair briefly -00 No receptionist to help with the door and miscellaneous and to free up the nurse. Could also keep an eye on the residents in lobby area -0 on worn chairs in the lobby +5 (name removed) on Third Shift +5 (name removed)First Shift Nurse +4 (name removed) 4 (name removed)on Third Shift +4 (name removed) +4 (name removed) I think the new second shift nurse is going to be +4. 4 - (name removed) Mary B's: (name removed) Super employees. (name removed) from Corporate--Great representatives of Corporate employees.

(name removed) in Mary B's are AMAZING and why Bickford gets a 5++. They deserve a raise for all the do to bring joy and love to my Dad (name removed) daily!

We gave our 30 day notice the first of February and I just got a statement for the full month of March!!! Dad moved out on February 15th!!! We have paid enough!!!!!

Nursing staff and care givers really do care!! Thank you for such loving service!

-1 CNAs doing mealtime instead of residents from 7-8:30 11:45-nearly 1:00 4:45-nearly 6 Very difficult to get help during those hours.

Food poor, getting PT and OT for dad next to impossible. I have done these surveys in the past and no one follows up and nothing changes. We are moving my dad

The care-giving staff is excellent- but I am not sure if housekeeping is doing their best. My brother's bathroom is not as clean as I would like it. (name removed) told me that he was monitoring housekeeping during the day to make sure my brother's sheets and towels were getting washed-but my sister said towel was dirty, so I'm not sure.

It's been good overall; however, I feel like Mary B's could be cleaner. I feel there is a difference in cleanliness when you walk from the assisted living area to Mary B's. I'm not sure how often housekeeping visits Mary B's or who is in charge of keeping things clean (ie - carpets vacuumed, floors mopped, etc.), but there's a noticeable difference between the two.

I miss having regular access to (name removed) in memory care. She has been the primary source of my satisfaction in that area.

5

Bickford is an excellent environment for my mom. She is very happy with all the staff. I am blessed to have my mom in such a friendly, loving environment.

better than it has been but still can have considerably better. Love it that they r doing better.

In my opinion, the place is light on staff on weekends.

Warm, friendly staff. We especially like the administrators and the new director of nurses. All of the nurses have given excellent care. Several of the aides have made valuable suggestions that have improved my husband's comfort. The happiness coordinators plan great activities. The housekeeper keeps the facility clean and conducive to health. Delicious meals--wide variety, attractively presented, hot foods arrive hot, chefs are friendly. Attractive common area. Our visiting friends typically express amazement over how beautiful the home is. However, the home needs a better front door. I have a great deal of trouble getting my wheelchair-bound husband in and out of the heavy outer doors and also struggle with the inner doors. The pavement bricks in the parking area add to the charm, but many are crumbled or broken. This detracts from Bickford's street appeal and I believe could contribute to falls and even lawsuits. We were dismayed that we were presented with a 4.9 percent increase in the monthly price a mere three months after moving in. That seemed unfair. But we like Bickford, and I extend my thanks to all here who have helped my husband.