I'd like someone to call me please to discuss some concerns I have. Thank you.

We like Bickford very much. But once again I will ask you to please, please change the two heavy double front doors. I struggle mightily to get my wheelchair bound husband in and out of them by myself. Thank you. I also think the many broken bricks in the front parking area are a hazard and a liability. The food is delicious. The staff are kind and caring. (name removed), the happiness coordinator is a great asset. She does a terrific job. (name removed)

-000 on not getting the CNA's out of the restaurant. Fine to get the residents to the restaurant but not have to serve and clean up but just help those residents who need extra help. -00 Individuals to sit by a bed or wheelchair briefly -00 No receptionist to help with the door and miscellaneous and to free up the nurse. Could also keep an eye on the residents in lobby area -0 on worn chairs in the lobby +5 (name removed) on Third Shift +5 (name removed)First Shift Nurse +4 (name removed) 4 (name removed)on Third Shift +4 (name removed) +4 (name removed) I think the new second shift nurse is going to be +4. 4 - (name removed) Mary B's: (name removed) Super employees. (name removed) from Corporate--Great representatives of Corporate employees.

(name removed) in Mary B's are AMAZING and why Bickford gets a 5++. They deserve a raise for all the do to bring joy and love to my Dad (name removed) daily!

We gave our 30 day notice the first of February and I just got a statement for the full month of March!!! Dad moved out on February 15th!!! We have paid enough!!!!!

Nursing staff and care givers really do care!! Thank you for such loving service!

-1 CNAs doing mealtime instead of residents from 7-8:30 11:45-nearly 1:00 4:45-nearly 6 Very difficult to get help during those hours.

Food poor, getting PT and OT for dad next to impossible. I have done these surveys in the past and no one follows up and nothing changes. We are moving my dad

The care-giving staff is excellent- but I am not sure if housekeeping is doing their best. My brother's bathroom is not as clean as I would like it. (name removed) told me that he was monitoring housekeeping during the day to make sure my brother's sheets and towels were getting washed-but my sister said towel was dirty, so I'm not sure.

It's been good overall; however, I feel like Mary B's could be cleaner. I feel there is a difference in cleanliness when you walk from the assisted living area to Mary B's. I'm not sure how often housekeeping visits Mary B's or who is in charge of keeping things clean (ie - carpets vacuumed, floors mopped, etc.), but there's a noticeable difference between the two.

I miss having regular access to (name removed) in memory care. She has been the primary source of my satisfaction in that area.

5

Bickford is an excellent environment for my mom. She is very happy with all the staff. I am blessed to have my mom in such a friendly, loving environment.

better than it has been but still can have considerably better. Love it that they r doing better.

In my opinion, the place is light on staff on weekends.

Warm, friendly staff. We especially like the administrators and the new director of nurses. All of the nurses have given excellent care. Several of the aides have made valuable suggestions that have improved my husband's comfort. The happiness coordinators plan great activities. The housekeeper keeps the facility clean and conducive to health. Delicious meals--wide variety, attractively presented, hot foods arrive hot, chefs are friendly. Attractive common area. Our visiting friends typically express amazement over how beautiful the home is. However, the home needs a better front door. I have a great deal of trouble getting my wheelchair-bound husband in and out of the heavy outer doors and also struggle with the inner doors. The pavement bricks in the parking area add to the charm, but many are crumbled or broken. This detracts from Bickford's street appeal and I believe could contribute to falls and even lawsuits. We were dismayed that we were presented with a 4.9 percent increase in the monthly price a mere three months after moving in. That seemed unfair. But we like Bickford, and I extend my thanks to all here who have helped my husband.

Bickford is an excellent environment for my mom. She is very happy with all the staff. I am blessed to have my mom in such a friendly, loving environment.

My only point of dissatisfaction is that no one seems to be around on weekends. Our families live there on weekends just like weekdays and we pay for weekends just like weekdays.

I would be nice to have a code pad that worked so I can get in to see my brother.

3 Concern in MBs about a few of the residents going into rooms that aren't their own and many times take things with them. MB residents have had a lot taken away from them when they enter a facility and all they have left is their private room and belongings, which should be secure. Would it be possible to program the wrist bands to alarm when they enter rooms other than their own since staff are not able to keep eyes on them constantly? Thanks to the staff that truly care for residents and treat them the way our loved ones deserve. Some don't exhibit the same compassion and work ethic and that adds stress to the ones that do. Am hopeful with some of the recent changes that there will be accountability and this will bring Bickford back to the way it was intended to be.

Memory care facility seems more run down lately. My dad (Name Removed) has had toilet leaking from base again making floor slippery.

nothing that we were told that would be done when we came to Bickford Carmel is not at all being done for my mother. Will be looking at other facilities. Have told them over and over but nothing being done. No one is held accountable for anything being done at all. | I would like for a district manager to contact me.

Staffing continues to be an issue as well as the food not very good.

(Name Removed) daughter, (Name Removed), and I have had too many experiences where we attempted to make contact with no responsible person there or available.

Your caregivers in Mary B's are the reason I love the place!! Especially (Name Removed) and (Name Removed) (and others) consistently go way above and beyond to personally know how to not only meet my dad's specific needs, but make him feel respected, valued and loved!

Staff turnover, food shortages. Not fixing what's on the menu. (Why even have one?) staff that is good seem to quit or get fired. Overall moral is very low and it appears no one really cares.