Every staff member I've had contact with has been wonderful. I just met (name removed) this last week, and I really appreciate how he offered to make special accommodations to make sure my mom had softer foods to eat after her dental procedure. He even said he would puree her food if needed. Made my day to be reminded of what great care Mom gets at Bickford. You all are a blessing!

In my opinion, (name removed) is irreplaceable. She is the best. I've been through a couple managers that weren't, I know what I'm talking about out! (name removed) is amazing and we are just getting to (name removed) but I'm sure she'll be a great addition to the team. Our caregivers are second to none, individually and as a team. I don't want to leave anyone out, the entire team at Bickford Saginaw Township is wonderful.

Disappointed to learn that LPN positions were eliminated. These folks were good care givers to my mom

Im very happy with the staff that have stepped up to their responsibilities. (name removed) and (name removed) are amazing with mom. They take the extra time to make sure she is clean and check under her breast for any irritation. Not everyone is doing that, because certain times the irritation is more than others. I know it's an extra step, but it's important to be checked and have the powder applied. Also in evening prep staff need to take a minute to have her brush her teeth, wash her "good" hand and face. Mom has said only a few girls do it. You know mom won't "ask" because "they're so busy." (name removed) is sweet but seems to be pre-occupied and hurry's through her evening prep, missing teeth etc. She needs to work on her time management. I don't know day shift staff well but I have seen her toilet, not all the time, will not be "wiped off" after she's had BM. I have disinfectant wipes in her bathroom for this reason. It's not a fun chore but when I go check her room out there is stool on the seat top/side/under, and on front porcelain. They need to do a visual check, that's not something to neglect. Mom is already embarrassed about her mess. I've also found stool on the outside of the wipes package! YES! I get that there are times it's very bad... but please take a minute to check EVERYWHERE when they are cleaning up!! Busy or not it's a health issue!! I personally have cleaned up more than not. I wonder what other bathrooms look like and not just on the regular cleaning day ?? You know the major disappointment and anger I (we) have with the LPN's being let go. The daughters of Bickfo

I appreciate so much how you all take care of my mom. I appreciate your sweet attitudes and helpful hearts to her and me. A special shout-out to those of you who remember to knock on her door and wait for her to answer you before going in the room. That courteous gesture helps with her mood and makes her, and me, feel like she's being heard and respected. I know you can't always wait long, and I realize she doesn't always hear or respond loudly, but your thoughtfulness is appreciated.

I'm so grateful for everyone, I haven't been able to visit as I normally do and the peace of mind that mom was ok and taken care of is priceless.

Over all Bickford is a good place. I know staff can get involved with one resident that may take extra time. That's a good thing really! I've been visiting from 2:00 pm on and no comes in till close to 4:30! It's happened more than once. Not even to just check on her, so if she's alone... she's not getting a safety checked either! And you know mom can't "feel" if she's wet etc. Sometimes she can but that's not the point! I think it's important that when there are activities that mom gets taken down, even if she says no. Once she's there at least she's not alone. Even if she doesn't do or participate she's out of the room. Not to be disrespectful of course. She's been very adamant that she has another room, she has a different bed etc. I have no clue why this started, well dementia. Thank you for your dedication and compassion for her and the residents.

There's been some improvement with staff members as far as keeping mom on a bathroom routine. I know it can get busy with some residents etc. Like any where, you have to prioritize important tasks. She's being kept safe and clean. I still struggle with the "point system" to charge them and the fact Bickford is the only facility to do so! And the most expensive facility!! I have not contacted (name removed) ... I don't think it would make a difference. I hope this new year will be positive and healthy for you, your family and everyone at Bickford. Thank you for staying with us.