It has been joyous for our family to see the FB posts, to visit our dad and be acknowledged and given updates, to have all of the therapies call with reports and guidance so we, in return, may also give our dad good care. I appreciate how the staff emulates a greater purpose in the doing of their jobs. Thank you from my heart.

I am very happy that more activities are being planned! The staff and dining staff are fantastic!

She is very comfortable. (name removed) is a wonderful caring nurse Foot is great she says.

As mom continues her decline, I find spending time visiting increasing difficult. I also have other dying women in my immediate circle. A second mother figure's funeral was yesterday. A 35 yo friend is in her final days after a lifelong struggle with complicated health issues. Though I assume it is well intentioned, when direct care staff - who are not assigned to (name removed) - make comments about the length or frequency of my visits, I bristle. It is hard not to say "Mind your own damn business."

Happy to see more activities being scheduled!!

Thank you for the wonderful loving care you gave my sister. ❤️

The staff are wonderful, they treat my mother very well and seem quite interested in her, often going overboard. They are however stretched quite thin. I've pushed mom's call button and had to wait 20 minutes for anyone to come. You usually cannot find anyone on the first floor after dinner. Once the front desk is vacated (6:00 pm) you need to go to another floor to hopefully find someone that will radio for your caregiver. Although I am not an employee I often need to go to the front door and disarm the alarm because residents and family members can't get in or out. I do not let anyone in that I don't know or who can't give me a valid name of who they are visiting. Honestly, I find that to be negligent and dangerous.

The nursing staff is always on top of things notably (name removed) is wonderful to work with

Appreciate (name removed) meeting & follow through with accessing hospice services for Mom.

I don't care if it is confidential. I want top admin to see it. (name removed)

Everyone at Bickford has the best interest of my Mother. Thank you

What is the process when à prescription is not opened and not used on the resident it was prescribed for? Is it returned to pharmacy at the time of next months pharmacy shipment for resident credit or kept on shelf until expiration date and then properly disposed of?

Dennis is doing a great job!

Wonderful staff, always helpful! Facility is clean, inviting! (name removed) is well taken care of! One example, (name removed) called me 2 weeks ago for some "background" to try to integrate (name removed) into social activities he was avoiding! I was very impressed the he & his staff noticed, & cared, to initiate this intervention! Unfortunately, I explained to (name removed) , that (name removed) always been a loner!

Everything is great except would like to see more activities! | | We will go to McDonald's!!

Everyone is great keeps me informed of changes

I would still like to see some more daytime activities since you have a full time activity coordinator. More hands on activities that persons like my sister can participate in. Maybe an actual book club where they can read the book and discuss. More arts and craft type activities. You have baking but maybe they can assist in preparing instead of watching Just some thoughts. Very pleased with meals, staff cleaning and staff attentiveness to needs.

Nurses, aides, all kitchen staff, activities Director are all awesome.

Just would like to see more activities during the day Food service is excellent. Staff are good in meeting needs

I wish there had been some announcement of (name removed) departure. We got a long email about the departure of someone of whom I've never heard that I have since learned was the head of maintenance. (name removed) is the one with whom I interacted and the one who had given me the confidence to place my mother in Bickford of Worthington. I did not appreciate that I had to learn of his departure by piecing together clues of his absence. One aspect of the Bickford that my siblings & I appreciated was the way it consistently smelled, which was clean and sometimes floral or seasonally fragrant (e.g., piney at Christmas, spicy in the autumn). Past month, the halls have reeked of various unpleasant scents, such as urine, offal, and the heavy, musty odor of old carpet stained by years of human excreta and spillages. It is difficult at times to draw breath when walking in the halls. I hope this newly malodorous quality is due to a gap in maintenance staffing. The carpet requires frequent cleaning.

The Worthington associates rate a 5. The accounting at your home office rate 0. For me to pay $150 for a credit card payment is outrageous, because I can not trust paying by check. The payments are not posted upon receipt

Lack of à sense of personal caring of some staff members. Most members do have a personable sense of caring. But some seem to lack it, especially in higher positions. | There are residents in AL that would benefit from more active participating activities which could also form better bonds along residents and staff. Most évents are some Décorations, drink, and an snack. | Please add more évents, movies, Worthington mall shopping, kroger shopping, target shopping, and other bus tours.

Multiple reports of food not being very good. Also running out of food such as rolls or desserts. If go late to meal time seating is limited . Not enough tables. Not doing what was promised by director in terms of care plan such as daily catheter leg bag change, or reminders to do activities.

Some areas have been very positive and some very negative. We'd like an opportunity to talk with some one

My mom is happy at Bickford Her aid is good everyone is wonderful

Fall No assistance when called to prevent fall No blood work No Pt No Ot Cold food Cold eating area Dirty room

^ Already sent above!^^

It gives me peace of mind to know that my mother is in excellent care at Bickford of Worthington. I couldn't make it to see her for several weeks because of my own health. Every time I called to see how she was, she said she was comfortable, well cared for, and in good spirits. To quote her, "All my needs are perfectly met." That says it all!

Staff, aid workers, nurses, cleanliness and food.

Great staff.

Too busy now. I wrote comments a few weeks ago.

Administration and staff are very kind , personable and helpful. Meals are excellent. Appreciate the transportation to and from appointments! The only area in need of improvement would be in my opinion would be more offered activities! She was so excited to go see the lights in Westerville a week or so ago!

Over the weekend I found dried feces on her nightstand. I will continue to monitor the situation to see if there is any improvement.

When residents are sick, test them for flu, strength, covid immediately to stop the spreadsheets, dont let them in the dining room and évents until tested | Test for strep as well | Offer the covid vaccine to residents annually but 30 days from the flu vaccine offer | Have a lift chair in the stairwell since the elevator is only 1 and breaks down all the time . Replace the elevator or find à place for a second one or keep the spare parts on hand since the parts can't be expedidated

Wonderful staff that are very caring!

I appreciate the detailed attention to my mother's well-being… her general health and weight, regular review of her medications, and staying abreast of conditions that yield to timely interventions. The attention expands to include her mental and emotional comfort and well-being. Superior staff and care!

Great caring staff.

You mean (name removed) | We'll I guess I will have to contact the attorneys general,and anyone else.I would like to have the home office's phone number.

Very frustrated by yet another price hike. Local care is not the issue. Greed on the part of the company is my complaint.