Mom is very happy with keeping busy with many activities like excersie and bing. The Director is amazing. She listens and communicates well with family.

The direct service staff have been very effective in supporting my father and adapting to his care needs. They are attentive to his requests, patient with their responses, and ensure that his needs are met safely. I especially appreciate that (names removed) help to get him down to the dining room a little earlier so that he can have enough time to eat his food and not feel like he is the last in the dining room every day. (name removed) also cares for my father with a very kind, patient energy that I know he appreciates. The staff always greets myself and my family with open arms when we come to visit, which helps us feel welcome and cared for. Thank you!

My sister is enjoying activities scheduled outside of Bickford. I thank you for that and for happy hour, music and activities!!! I also very much appreciate your thoughtfulness in recognizing her!!

The Bickford team in the memory unit are attentive to the residents and use an appropriate level of firmness and sensitivity when dealing with them. I was there during dinner and the staff member serving dinner did great work getting dinner for 6 memory patients simultaneously, including my dad, (name removed)

I am very happy with Bickford. I feel like my brother (name removed) is in a safe environment and is well cared for. (name removed) always keeps me well informed if there is an issue with anything and is easy to work with.

Overall the facility is good, the staff genuinely care about the residents. Communication with the residents about events and other issues could be more transparent and presented more as if to adults. The food is delicious. It seems as if there is a shortage of staff. One morning I had to ask for my mom's medications at 10 am. Could use more serving staff at meals. Operations: Glad the elevator is fixed, one of the bathrooms on the ground floor has been locked for some time and residents have been told it is "out of order".

Glad you finally were able to get the elevator fixed! I understand how difficult it was to get the part but now you are back in business!!!

Bickford staff did good work in helping dad transition into the memory care unit. They locked his closet when he kept insisting that he was moving out and they kept him busy with games to keep him from dwelling on moving out. Memory unit work is difficult.

Bickford, especially (name removed), is always very prompt with their replies when I have questions about my brother's care.

The staff have been very caring and accommodating with my father's needs. Special shout out to (name removed) for getting my dad dancing for the first time in years!

Bickford staff and administration is doing an excellent job. My sister really enjoys the community participation and the activities!!!

Most competent and caring staff. Best and cleanest facility

So very pleased with Bickford staff making residents feel safe and appreciated! The trips out in the community have made a big impact especially with my sister!!! Thank you!

Mom loves staying busy with all the great activities Bickford provides. It’s been wonderful for her social life, and we really appreciate how proactive and clear the Director is with communication.

I am very pleased with my brother (name removed) care at Bickford. I feel like he is in a very safe environment and is well taken care of. I would highly recommend Bickford to anyone who is in need of care for a loved one.

My mom's hospice journey has been difficult, but everyone has been kind, patient, and attentive and they have done everything they can to ensure that she is comfortable.

The community activities such as shopping and out to eat have been awesome! So nice for the residents to get a change of scenery and pick up things they need and being able to go out to eat occasionally! The director, nursing, direct care and dining staff have been awesome | Thanks for caring!

Our family is extremely appreciative of the help our brother (name removed) receives at Bickford. It is a lovely facility with an excellent staff.

My father has had a turn for the worse and the staff has gone above and beyond expectations. Bickford feels like family. This process is so difficult. I cannot imagine what it would be like without our Bickford family.

The care she gets is wonderful

My mother has lived in this community since 2016, when it was Sunrise, and she has continued living there since Bickford took over. Our family appreciates the care she receives and the communication from Director (name removed), who does a good job keeping families informed and paying attention to the details. My mom enjoys living there and especially likes the activities offered, including exercise classes, church and rosary, music, and the old-time movies they show. The activities help keep her engaged and give her things to look forward to during the week. We are grateful for the staff and the work they do for the residents.

I am extremely pleased with the care my bother (name removed) is receiving at Bickford. (names removed) have been extremely helpful in his care. Thank you so much for that. (name removed) has told me that he really likes the maintenance man (name removed) who tries to help him when he can.

The Bickford family is doing such a fantastic job helping my Mom and our family in the hospice journey. They are so patient and caring with her (and us!) and they make sure she is engaged and included every day.

Bickford provides a warm cozy atmosphere. Staff do a good job in caring for residents and making them feel safe. Dining staff also do a super job in providing good meals

Everyone at Bickford is very professional and helpful. They have an excellent staff and facility.

Good care, good food and good ❤️

I really appreciate the caring staff, the director, dining staff, nursing and the activities coordinator. The activities coordinator is stepping up much needed activities for resident participation!

My mom is safe and for the most part happy at the Bickford Memory Care unit in Worthington. Staff are kind caring, and professional. The Bickford offers many activities as well as assistance with dressing, dining,bathing and toilet. Our family enjoys visiting the Sunny memory care unit and are grateful for the professional care my mom receives.

I am extremely happy and grateful for the care Bickford is providing for my brother.

Staff is very caring and friendly. My mother is a new resident in memory care so we are still working out some details. Overall I think she is being well cared for and will happy there.

New activity director is doing a super job! Staff are very caring and understanding!

I am completely satisfied with the care and love my brother has been shown by everyone at Bickford. It is very comforting to know he is in such good hands.

Overall patient care

5 awesome staff, keeps Sr,s engaged and happy! Family feels grateful, 0ur senior is happy and safe!

(name removed) is responsive to my questions. (name removed) is such a kind soul. She goes above and beyond

Love the care she gets

Bickford shows my sister that they care about her needs. She requires attention at times and the staff and director show her that attention. Community trips mean a lot to her and they have been going on more activities in the community which is something she really likes to do to get out and experience. The dining staff does a great job on providing good meals and options. The cleaning staff , which is much needed does a great job too! Thanks Bickford!!!

I am very pleased with the care my brother (name removed) is receiving at Bickford. I visited the facility in August and met the staff. Everyone at Bickford is very kind and professional. I would highly recommend to anyone.