The powers that be are always in touch. Love the community they provide for the residents

The level of care at Bickford of Worthington is amazing. The close, caring attention my mother receives is what I might expect if she were the only resident! The level of attention is matched by the skillfulness and genuine concern of the remarkably coordinated staff. Bickford of Worthington is a rare gem and a blessing for any family that is fortunate enough to place a loved one there, entrusted to such exceptional care.

Love everyone there. They've worked hard to get Mom settled. Very responsive to my questions, but most of all, Mom seems happy there.

Absolutely no communication from the top down. Very broken internal systems.

You need a new head nurse a new activities director. Someone to take the residents to Wal Mart once a month and a director that actually makes it to work instead of working. Yes can you run a business if you're not their ?

Everyone is so helpful with my mom going above and beyond. Even the other residents look out for her. Your staff couldn't be kinder. You are all the best!

The staff at Bickford are kind and competent. I really like a Nurse named (Name Removed) and a nurse named (Name Removed). The meals are excellent. Those are my comments. My mother has also made some comments--she told me that she feels safe at Bickford and that everyone is very nice. She also told me that Bickford is the next best thing to being at home, which I thought was high praise. | I am having trouble with your payment system, but that has nothing to do with my mom's care.

The level of care my mother is receiving at Bickford is outstanding and beyond anything I would have imagined possible after her stays at two other facilities. Although there can be dedicated caregivers at any assisted living facility, what distinguishes Bickford of Worthington is that every person on the staff is genuinely caring, from the director and director of nursing, floor nurses, and nursing aides to the dining room servers and receptionists. There is a spirit of kindness, willing helpfulness, and heartfelt service that creates a homelike atmosphere and nurturing environment for the residents and their loved ones, such as myself. The care and concern for the residents takes practical form in skillful, timely, individually tailored ministrations and responses ... a remarkable combination that is surely a rarity among elder care institutions.

Mom has just begun her stay at Bickford. There have been a couple hiccups which have been addressed. I'll give a 5 if we get through a full 30 day period with no issues.

Didn't follow physicians orders prior to a sedated medical procedure. My sister has severe medical decline and they fed her lunch. If I hadn't asked her if she was hungry and heard her say she ate lunch she could have aspirated under sedation. The appointment that was scheduled 6 months in advance had to be canceled.

I am especially appreciative of the kindness shown to mom and her family members from every staff member I have encountered at Bickford. Always a friendly environment and also is kept so clean and nice.

(Name Removed) is a great addition to the team!

Communication and care is wonderful and Mom is happy.

Care is very good. Some of aides are harder to deal with than others. But overall good. Sometimes they run out of some foods.

Caregivers and nurses have been very helpful. Family and mom are happy.

I appreciate increased efforts for info sharing & improved communication flows.

The staff go out of their way and above what her care program warrants, to keep her safe and happy. Caregivers often sit with her. They help her call me or answer when I contact her on the portal, which allows us to have a video call. She likes seeing us. (Name Removed) is great, making the wonderful suggestion that mom go off hospice which lets (Name Removed) and (Name Removed) (I guess they are with Fox) work with her. Her room is always clean and neat, (Name Removed) does a beautiful job. Is that correct spelling of her name? Finally the girls at the front desk, plus (Name Removed) and (Name Removed) are perfect. Sometimes they have mom up there sitting with them or, if she's not answering when I call they run down to her room and pick up the phone or portal so she can talk to me. I am very happy with everyone and appreciate how they put up with me! Being her only advocate I can be a handful but it's because I love her so much, and if I don't ask questions who will. She's in a great place. We are very lucky.

Overall care ❤

Your staff is very patient and kind with my husband and our family greatly appreciate all the excellent care given to him this past year.

Nursing has made some changes and ordered PT for (Name Removed). Special attention is important. Thank you

I could not give Bickford a 5 since I do not like the new procedure of having to buy (Name Removed) supplies directly. This is not yet running smoothly so we have to communicate and coordinate things better

Appreciate (Name Removed)

Please bring back the hair salon

(Name Removed) is making positive changes

Nurse (Name Removed) is doing an awesome job!! Welcome addition to the already caring staff.

(Name Removed) has a standing appointment on Tuesday to go to the gym. Which means I pick him up around 130 to 145. I am very disappointed when some days I come and he is not ready. The other day when I came to pick him up they did not even know where he was So we wasted a lot of time looking for him and then she had to get him ready.

You recently hired (Name Removed) as your head nurse, she has made an immense difference in the health care of your residents and overall improvement to the cleanliness of Bickford of Worthington. Thank you!