Just would like to see more activities during the day Food service is excellent. Staff are good in meeting needs

I wish there had been some announcement of (name removed) departure. We got a long email about the departure of someone of whom I've never heard that I have since learned was the head of maintenance. (name removed) is the one with whom I interacted and the one who had given me the confidence to place my mother in Bickford of Worthington. I did not appreciate that I had to learn of his departure by piecing together clues of his absence. One aspect of the Bickford that my siblings & I appreciated was the way it consistently smelled, which was clean and sometimes floral or seasonally fragrant (e.g., piney at Christmas, spicy in the autumn). Past month, the halls have reeked of various unpleasant scents, such as urine, offal, and the heavy, musty odor of old carpet stained by years of human excreta and spillages. It is difficult at times to draw breath when walking in the halls. I hope this newly malodorous quality is due to a gap in maintenance staffing. The carpet requires frequent cleaning.

The Worthington associates rate a 5. The accounting at your home office rate 0. For me to pay $150 for a credit card payment is outrageous, because I can not trust paying by check. The payments are not posted upon receipt

Lack of à sense of personal caring of some staff members. Most members do have a personable sense of caring. But some seem to lack it, especially in higher positions. | There are residents in AL that would benefit from more active participating activities which could also form better bonds along residents and staff. Most évents are some Décorations, drink, and an snack. | Please add more évents, movies, Worthington mall shopping, kroger shopping, target shopping, and other bus tours.

Multiple reports of food not being very good. Also running out of food such as rolls or desserts. If go late to meal time seating is limited . Not enough tables. Not doing what was promised by director in terms of care plan such as daily catheter leg bag change, or reminders to do activities.

Some areas have been very positive and some very negative. We'd like an opportunity to talk with some one

My mom is happy at Bickford Her aid is good everyone is wonderful

Fall No assistance when called to prevent fall No blood work No Pt No Ot Cold food Cold eating area Dirty room

^ Already sent above!^^

It gives me peace of mind to know that my mother is in excellent care at Bickford of Worthington. I couldn't make it to see her for several weeks because of my own health. Every time I called to see how she was, she said she was comfortable, well cared for, and in good spirits. To quote her, "All my needs are perfectly met." That says it all!

Staff, aid workers, nurses, cleanliness and food.

Great staff.

Too busy now. I wrote comments a few weeks ago.

Administration and staff are very kind , personable and helpful. Meals are excellent. Appreciate the transportation to and from appointments! The only area in need of improvement would be in my opinion would be more offered activities! She was so excited to go see the lights in Westerville a week or so ago!

Over the weekend I found dried feces on her nightstand. I will continue to monitor the situation to see if there is any improvement.

When residents are sick, test them for flu, strength, covid immediately to stop the spreadsheets, dont let them in the dining room and évents until tested | Test for strep as well | Offer the covid vaccine to residents annually but 30 days from the flu vaccine offer | Have a lift chair in the stairwell since the elevator is only 1 and breaks down all the time . Replace the elevator or find à place for a second one or keep the spare parts on hand since the parts can't be expedidated

Wonderful staff that are very caring!

I appreciate the detailed attention to my mother's well-being… her general health and weight, regular review of her medications, and staying abreast of conditions that yield to timely interventions. The attention expands to include her mental and emotional comfort and well-being. Superior staff and care!

Great caring staff.

You mean (name removed) | We'll I guess I will have to contact the attorneys general,and anyone else.I would like to have the home office's phone number.

Very frustrated by yet another price hike. Local care is not the issue. Greed on the part of the company is my complaint.

Superlative staff! They respond to requests and needs with alacrity and keep track of individual resident's needs and preferences to respond proactively. The regular rotation of seasonal and holiday decorative accents on the patios and interior common areas keeps the atmosphere fresh, inviting, and homey.

Great staff

Grateful for the care they give to my Mother.

The powers that be are always in touch. Love the community they provide for the residents

The level of care at Bickford of Worthington is amazing. The close, caring attention my mother receives is what I might expect if she were the only resident! The level of attention is matched by the skillfulness and genuine concern of the remarkably coordinated staff. Bickford of Worthington is a rare gem and a blessing for any family that is fortunate enough to place a loved one there, entrusted to such exceptional care.

Love everyone there. They've worked hard to get Mom settled. Very responsive to my questions, but most of all, Mom seems happy there.

Absolutely no communication from the top down. Very broken internal systems.

You need a new head nurse a new activities director. Someone to take the residents to Wal Mart once a month and a director that actually makes it to work instead of working. Yes can you run a business if you're not their ?

Everyone is so helpful with my mom going above and beyond. Even the other residents look out for her. Your staff couldn't be kinder. You are all the best!

The staff at Bickford are kind and competent. I really like a Nurse named (Name Removed) and a nurse named (Name Removed). The meals are excellent. Those are my comments. My mother has also made some comments--she told me that she feels safe at Bickford and that everyone is very nice. She also told me that Bickford is the next best thing to being at home, which I thought was high praise. | I am having trouble with your payment system, but that has nothing to do with my mom's care.

The level of care my mother is receiving at Bickford is outstanding and beyond anything I would have imagined possible after her stays at two other facilities. Although there can be dedicated caregivers at any assisted living facility, what distinguishes Bickford of Worthington is that every person on the staff is genuinely caring, from the director and director of nursing, floor nurses, and nursing aides to the dining room servers and receptionists. There is a spirit of kindness, willing helpfulness, and heartfelt service that creates a homelike atmosphere and nurturing environment for the residents and their loved ones, such as myself. The care and concern for the residents takes practical form in skillful, timely, individually tailored ministrations and responses ... a remarkable combination that is surely a rarity among elder care institutions.

Mom has just begun her stay at Bickford. There have been a couple hiccups which have been addressed. I'll give a 5 if we get through a full 30 day period with no issues.

Didn't follow physicians orders prior to a sedated medical procedure. My sister has severe medical decline and they fed her lunch. If I hadn't asked her if she was hungry and heard her say she ate lunch she could have aspirated under sedation. The appointment that was scheduled 6 months in advance had to be canceled.

I am especially appreciative of the kindness shown to mom and her family members from every staff member I have encountered at Bickford. Always a friendly environment and also is kept so clean and nice.

(Name Removed) is a great addition to the team!