Bickford of Worthington
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Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
A letter from Andy Eby Andy Eby Caregiver/Sales & Marketing
The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family.
Here at Bickford, we believe that vulnerability is not a weakness, but a strength.
We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.
That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.
We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.
Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.
We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better.
Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”
We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.
Thank you for considering placing your trust in us.
Andy Eby
Reviews for Bickford of Worthington
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Reviews with Comments
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My mother passed away in their care recently. It was obvious that the staff loved her. They were so kind to us as we packed up her things to take home. Every single person stopped to hug me and offer condolences. I will never be able to thank them enough for their care and comfort as we shepherded her through the last years of her life. Truly a top-notch team.
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My mom had a fall last Wednesday and Bickford staff called me to let me know.
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I am so pleased with the care and attention from (name removed). (name removed) is fantastic with organizing activities. I love the Facebook posts. My dad seems so comfortable
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(name removed) has made a great difference in the the care of the patients & the cleanliness of the patient rooms.
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The new director, (name removed) has made great positive changes lifting the employees spirits as well as the residents. He shows compassion and truly cares about the well being of the residents.
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My mom’s room is cold. The heat doesnt work and she has to have a portable heater which is dangerous to have especially since she is blind.
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My mom died 3 months ago. Please take me off this list.
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All staff show a wonderful level of caring and professionalism. Very proactive when my sister experienced chest pains and called EMS to receive appropriate medical attention. Caregivers give great support and meals served are wonderful. Thanks, Bickford staff!
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Wonderful staff
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Having more community activities has been wonderful. It's a homie atmosphere and staff seem to genuinely care!!! Food options are wonderful!
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All around care
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Always very pleased with the menu options. Very pleased also with activities planned at Bickford and in the community! Staff are very good and attentive!
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Her nurse and aid work very hard for her well being.
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It has been joyous for our family to see the FB posts, to visit our dad and be acknowledged and given updates, to have all of the therapies call with reports and guidance so we, in return, may also give our dad good care. I appreciate how the staff emulates a greater purpose in the doing of their jobs. Thank you from my heart.
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I am very happy that more activities are being planned! The staff and dining staff are fantastic!
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She is very comfortable. (name removed) is a wonderful caring nurse Foot is great she says.
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As mom continues her decline, I find spending time visiting increasing difficult. I also have other dying women in my immediate circle. A second mother figure's funeral was yesterday. A 35 yo friend is in her final days after a lifelong struggle with complicated health issues. Though I assume it is well intentioned, when direct care staff - who are not assigned to (name removed) - make comments about the length or frequency of my visits, I bristle. It is hard not to say "Mind your own damn business."
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Happy to see more activities being scheduled!!
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Thank you for the wonderful loving care you gave my sister. ❤️
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The staff are wonderful, they treat my mother very well and seem quite interested in her, often going overboard. They are however stretched quite thin. I've pushed mom's call button and had to wait 20 minutes for anyone to come. You usually cannot find anyone on the first floor after dinner. Once the front desk is vacated (6:00 pm) you need to go to another floor to hopefully find someone that will radio for your caregiver. Although I am not an employee I often need to go to the front door and disarm the alarm because residents and family members can't get in or out. I do not let anyone in that I don't know or who can't give me a valid name of who they are visiting. Honestly, I find that to be negligent and dangerous.
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The nursing staff is always on top of things notably (name removed) is wonderful to work with
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Appreciate (name removed) meeting & follow through with accessing hospice services for Mom.
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I don't care if it is confidential. I want top admin to see it. (name removed)
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Everyone at Bickford has the best interest of my Mother. Thank you
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What is the process when à prescription is not opened and not used on the resident it was prescribed for? Is it returned to pharmacy at the time of next months pharmacy shipment for resident credit or kept on shelf until expiration date and then properly disposed of?
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Dennis is doing a great job!
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Wonderful staff, always helpful! Facility is clean, inviting! (name removed) is well taken care of! One example, (name removed) called me 2 weeks ago for some "background" to try to integrate (name removed) into social activities he was avoiding! I was very impressed the he & his staff noticed, & cared, to initiate this intervention! Unfortunately, I explained to (name removed) , that (name removed) always been a loner!
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Everything is great except would like to see more activities! | | We will go to McDonald's!!
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Everyone is great keeps me informed of changes
Did you know
Most senior living communities don’t share internal reviews
Know the Real Residents, Real Reviews Difference
Our Reviews
Real Residents, Real Reviews
- From verified residents & families
- Unfiltered
- Solicited monthly
- Current, ongoing & up-to-date
Other Reviews
Google, A Place for Mom, etc.
- Can be written by anyone
- Often come from people who don’t actually live there (i.e. just came for a tour)
- Reflect a static, one-time experience
- Partial picture
Why other senior living communities don’t share internal reviews
- Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
- They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
- They know that some of the comments aren’t necessarily accurate
- They don’t have the courage to be vulnerable. They want to control how prospective families see them.
- They’re afraid it would hurt their sales and marketing efforts
- They don’t trust the consumer to be able to handle the truth
Did you know
Bickford Senior Living’s happiness score is 2x the national average
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
(name removed) and BFMs are generally stellar. I really appreciate the good care provided to my mother.