See above!

I am impressed with the high quality of the nursing aids at Bickford and the retention rate of the excellent aids.  The positive attitude, pleasant manner, generously helpful spirit, and skillful ministrations of the aids that I witness on my frequent visits make me very grateful, every time I visit, that my mother resides at Bickford of Worthington. It is clear that the personal qualities of temperament and helpfulness the aids bring to their work at Bickford has been enhanced by good training and supervision.   I appreciate the cheery, homey atmosphere, beginning with the decorated entryway that is always so inviting.  I am thankful for the seasonal decorations, activities, and festivities that bring enjoyment and benefit of a lively environment for the residents.   The online reportage of various events on Facebook gives us a window onto the world of our family members.   I want to extend praise to the new Director of Nursing. She has a demanding job with many moving parts but stays abreast of everything and has communicated well with me -- in a timely, informative, and reassuring manner -- about any medical concerns or issues that have arisen. 

The facility is wonderful and the vast majority of the staff shows care and concern for residents. We've had ongoing unpleasant interaction with a staff member which was addressed by management and we are optimistic for a change. More intentional programs/activities on weekends seem to be needed to maintain a routine for residents and keep them engaged/busy. The break from routine can be hard on residents, and nighttime medication and bedtimes that creep back to as early as 6PM on many Sundays can be disruptive.

Staff continue to be kind and caring. My sister and I appreciate the help we received this month from the nurses also.

Excellent nursing care while I was out of town and my mom was anxious. Great food.

Happy place with good care and good food

(name removed) and BFMs are generally stellar. I really appreciate the good care provided to my mother.

My mother passed away in their care recently. It was obvious that the staff loved her. They were so kind to us as we packed up her things to take home. Every single person stopped to hug me and offer condolences. I will never be able to thank them enough for their care and comfort as we shepherded her through the last years of her life. Truly a top-notch team.

My mom had a fall last Wednesday and Bickford staff called me to let me know.

I am so pleased with the care and attention from (name removed). (name removed) is fantastic with organizing activities. I love the Facebook posts. My dad seems so comfortable

(name removed) has made a great difference in the the care of the patients & the cleanliness of the patient rooms.

The new director, (name removed) has made great positive changes lifting the employees spirits as well as the residents. He shows compassion and truly cares about the well being of the residents.

My mom’s room is cold. The heat doesnt work and she has to have a portable heater which is dangerous to have especially since she is blind.

My mom died 3 months ago. Please take me off this list.

All staff show a wonderful level of caring and professionalism. Very proactive when my sister experienced chest pains and called EMS to receive appropriate medical attention. Caregivers give great support and meals served are wonderful. Thanks, Bickford staff!

Wonderful staff

Having more community activities has been wonderful. It's a homie atmosphere and staff seem to genuinely care!!! Food options are wonderful!

All around care

Always very pleased with the menu options. Very pleased also with activities planned at Bickford and in the community! Staff are very good and attentive!

Her nurse and aid work very hard for her well being.

It has been joyous for our family to see the FB posts, to visit our dad and be acknowledged and given updates, to have all of the therapies call with reports and guidance so we, in return, may also give our dad good care. I appreciate how the staff emulates a greater purpose in the doing of their jobs. Thank you from my heart.

I am very happy that more activities are being planned! The staff and dining staff are fantastic!

She is very comfortable. (name removed) is a wonderful caring nurse Foot is great she says.

As mom continues her decline, I find spending time visiting increasing difficult. I also have other dying women in my immediate circle. A second mother figure's funeral was yesterday. A 35 yo friend is in her final days after a lifelong struggle with complicated health issues. Though I assume it is well intentioned, when direct care staff - who are not assigned to (name removed) - make comments about the length or frequency of my visits, I bristle. It is hard not to say "Mind your own damn business."