Bickford is all about patient care. So pleased with (name removed) care. Everyone is so . helpful and friendly. Thanks for Bickford!

Looking forward to Blackjack tomorrow!

Would like to see a sighting of Health Aides in 3rd floor during weekends. 3rd floor seems abandoned during weekends.

My mom continues to say the food is inedible. Also, called the on-call person with an issue and could not get a hold of them or leave a message because the mailbox was full

Bickford St. Charles is beautifully decorated for Christmas. The staff is very helpful and very friendly to all.

All going smoothly with great Directors in place.

I continue to hear from my mom that the food is awful and virtually inedible. I hope something is being done to improve this!

From (name removed): Food is TERRIBLE! Carpets need cleaning & I think the place looks rundown. Disappointed in the activities

There really needs to be a staff member on the facility during the weekend.

-No activities on the weekends -Food is subpar -under staff -and being over charge for services that are not being used!!!! | I'd appreciate if you created a community for senior instead of charging an INSANE amount for an apartment. We are regretting our choice.

My aunt died in February. Poor record keeping to send me these messages

1 Although up to this point things have gone well, but for the last 3 weeks in 90 degree heat, (name removed) has been without an air conditioner. Finally yesterday someone came to look at it. Also she went off Hospice and needs an evaluation. She has been paying an exorbitant daily fee for extra care and hopefully with the evaluation it will change.

Things are improving at St. Charles Bickford. Hopefully Staff will stabilize. Laundry issues still need to be addressed.

Really need an Activity person. I hear residents say how boring it is at St. Charles Bickford. Can anything be done for an attractive sitting area in front for residents. Mary B's has an area but other residents don't.

My Aunt died at Bickford 2/1/25. The lack of sympathy and empathy was astounding. It seems that the lack of care continues even after death.

Life at St. Charles Bickford is improving with the new Director. Health Aides are new and improved. Residents getting better care that was neglected in the past.

I would like a written summary each month from employees of Bickford about my sister's situation and health. I visited her shortly after Christmas and was surprised that she had been moved to a more restrictive environment. I was not given any prior notification or information about why this move was necessary. I don't want to be surprised again with another major change in (name removed) care

With (name removed) as the new director, things are looking up. There is structure in place and health aides are getting better training. Thus the residents are getting the care and dignity they deserve and we are paying for them.

Still no Director, assistant director, activity director or nursing director. I am losing faith in your companies ability to care properly care for my father let alone all the other residents.

Why can't Bickford St. Charles keep a Director and other critical staff? They are all at another such facility in the area. Why can't YOU keep staff and keep your residents cared for?

That's urine and feces in my dad's bed. Thanks | In case you didn't get the photos - it's his feet with toenails an inch overgrown and his bed soaked in urine and covered in dried feces.

More staff. More staff. More staff.

We are still struggling with getting help with showers. After three years, why can't they get it done.

Inconsistency in care.