Supposed to receive a refund check of $4093.44 in the mail. On 3/29/24 I was told it would take 60-90 days to process. It's well past the 90 days so I've tried to call Corporate for the last three weeks and NO ONE returns my phone calls. (name removed) the Director has not been of any assistance.

Since you took away the outside seating it has been promise that the side porch would be cleaned. It's filthy with bird or rat poop on the chairs. It hasn't been cleaned. You can't expect the elderly to sit there. Very. Disappointed!

Like the communication & the workers who are fun and caring

Please have someone call me at either (number removed) during business hours or (number removed) outside of business hours

Vacated Bickford months ago !! Not a pleasant vacate !

As usual, staff are top notch. What a loving environment you have created.

I am still waiting to find out if (name removed) prescription drug accurate been paid in full. Never got a response

staff turnover, aid response times, quality of food all need improvement

When Mom was changing rooms this month (name removed) really went above and beyond to make her feel at home in the new room... And when it didn't work out the team pulled together to get Mom moved back to a safer room (name removed) also helps Mom answer her phone (I try to call every day but it's getting harder and harder for her to hear the phone). I really appreciate that because being long distance is so difficult

I don't care if it's confidential or not - READ IT |

My mom passed away on April 18th. Her account was charged for May and now her account has an overdraft fee applied. No one has answered my messages or my email. | This is not the service I would expect from bickford. Also, her account should have received fed | Received a pro-rated amount for April.

Loved “Thank you. Please share your comments. For comment…”

Not enough help on dining room. Kitchen and in weekend. Need help finding people. Ones there are good but not enough of them. Food still not great but trying

Do you have a CLUE that you are asking a dead man for comments? What do I have to say to convince you?

1 | 1

I have already shared. Nothing changes so why keep sharing. Some day we will stop giving you our money and maybe then you will make the necessary changes

They always stay in touch.

Mom has fallen a few times and this last fall she has to go to the ER. Upon returning, she's had to transition to a wheelchair, make changes to her room and her daily routine. The staff is really patient and helping her with all these changes

Nothing confidential.... suggest mandatory class for all employees in how to distinguish death from life. (name removed) died November 6. Please stop asking him for his comments on anything.

No comment

Overall place is not as clean as when my husband first arrived. Soda cans, cups and snack containers left in general areas. Still not happy with being charged with battery boxes. Not in original contract. Batteries not there when needed.

Please have someone call me

This has to be a terrible joke!!!

Done

I have shared my comments and nobody reached out. What good is collecting comments only to do nothing with them?

No comment

I am grateful for everyone that has so much patience in handling some of the behavior caused by dementia.

The staff at Bickford are phenominal. Such a save and happy environment. Thank you.

The cnas are thoughtful

The staff is wonderful.

Food quality is very poor and continues to decrease. That is very upsetting since elderly need good food for longevity. Activities continue to decrease as well. Elderly need good activities for longevity and vibrancy. Also the staff response is very poor. My mother in law was locked in a bathroom for 30 minutes and that's how long the response took. The watch does not work. All of the sales promises have fallen way short. Seriously you need an overhaul because if you raise the rates again you better raise your quality with it. Signed (name removed)

food is poor quality, staff response is poor, and yet rates continue to increase

Excellent workers are enriching their lives: (names removed) and the other nurses & CNAs. I don't remember everyone's names.

Bickford has the most amazing staff. So caring! I feel very confident that my dad is being well cared for.

No leadership

My medication was lost for 8 days. I was told that the pharmacy did not have it marked properley. I was given the run around until I took control to get something done. This is not acceptable behaviour from the senior staff, even though it was likely caused by overworked staff for the needs of our resident's.

The Bickford is a place where my dad was very well cared for. Everyone there is so nice, and showed a genuine interest in my dad's well being. I had the utmost confidence that he was in a safe, caring environment.

The only issue I have had is with the billing department at corporate. Due to the initial move in of my Dad and Mom and the death of my Dad in September, I have had a need to discuss the details of the bills I received. I placed several calls to corporate and both times I was required to leave a message. That's fine. However, neither of my calls were returned. I find that very unprofessional.

Everyone is friendly and helpful.

Not getting the care she needs. She needs a little help at meal time.

(name removed) is wonderful to work with. She's well organized and knows how to run the place.

Over a week ago I left a voicemail approving a flu shot for (name removed) and requested a call for a care conference. No one has called me back

Outside helps (name removed) not to shake

Good communication

Nice people