Bickford of St. Charles

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Real Residents, Real Reviews

Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.

Real Residents
Real Reviews

Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”

But how do you know that’s really true?

Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.

Why we publish real reviews — including the bad ones

Reviews for Bickford of St. Charles


overall score based on 74 reviews

  • 30
  • 13
  • 14
  • 7
  • 10

Reviews with Comments

  • Sep 1, 2023

    Good communication

  • Aug 1, 2023

    Nice people

  • Jul 5, 2023

    I haven't had a care conference for weeks. I would like someone to call me to let know how (Name Removed) is doing and to discuss her care

  • Jun 2, 2023


  • Jun 3, 2023

    Nice to take (Name Removed) outside. Nice for more places outside.

  • Jun 2, 2023

    My resident complains of lack of transportation options.

  • Dec 1, 2022

    I have been trying for over 2 months to schedule a care conference with regard to (Name Removed). Each time I talk with someone he or she promises to get back to me but no one ever does so,

  • Nov 1, 2022

    I've been trying for weeks to schedule a care conference and no one contacts me to do so

  • Nov 1, 2022

    Can get good care.

  • Oct 5, 2022

    I have been trying to schedule a care conference for weeks and no one calls me to do so.

  • Oct 5, 2022

    Nice to everyone and easy to answer questions

Reviews FAQ

Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.

Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.

A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.

Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.

Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.

Bickford of St. Charles

Assisted Living & Memory Care

2875 Campton Hills Rd,
St. Charles, IL 60175

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