Bickford of Spotsylvania
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Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
A letter from Andy Eby Andy Eby Caregiver/Sales & Marketing
The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family.
Here at Bickford, we believe that vulnerability is not a weakness, but a strength.
We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.
That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.
We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.
Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.
We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better.
Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”
We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.
Thank you for considering placing your trust in us.
Andy Eby
Reviews for Bickford of Spotsylvania
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7
Reviews with Comments
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No announcement of change in leadership. Privileges my father had have suddenly been taken away with no explanation. Today he looked and smelled like he has not showered in weeks. His room smelled so bad you couldn't stay in it. It's awful, I am so disappointed
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The food is still cold. They are not noticing changes in her health. Like why is not eating any longer? Also not noticing why she's not use her left arm/hand. Still no updates on her at all. I have even called to have someone call me at least 5 times this week and yet no one has called me back. I asked for (name removed) and (name removed) both to contact me. I did try to make an appointment with (name removed) but I had to cancel due to my health but wanted to at least have him call me but no one returned my calls.
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Amazing staff !
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Actually, (name removed) is my son. I'm "(name removed)", the resident here. I have only been here one week but, so far, I am very happy here and foresee getting only happier as I settle in and "learn the ropes"! Everyone I've met is so caring, as well as so professional!
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My dad loves living at Bickford. The staff are so warm and caring. They have great activities and invite family to attend. We couldn't ask for a better place for my dad.
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Friendly and helpful staff, good food, activities, and health care.
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The only reason for not giving a 5 is that the billing info is confusing and the daily rate has changed 2 or 3 times in the last two months, not just for level of care change. More details on billing would be helpful for tax purposes also. The Bickford of Spotsylvania staff is outstanding.
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Our family is extremely happy with Bickford and the awesome staff. Our Mother has been living there for more than seven years, and she is happy and healthy.
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Staff does not return calls, emails, or texts. Been working on a question for several.months, still m o answer.
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I have asked multiple times to be told whenever anything happens to my mother. Multiple times I never get a call she's had problems with her legs her feet they've been bleeding no one's ever told me. There's trouble in the cafeteria they're always eating late. She got to breakfast the other day at 5:00 to 9:00 and nobody had eaten yet. They run out of food. I have asked people in charge there to let me know what time of night they check on my mother. I've never heard back. There was a man in there one morning around 3:00 4:00. They're supposed to peek in at her and leave so they don't wake her they're just supposed to check and make sure that she is in bed. I had to hire a private nurse to come in once a week to do things for her. Mostly the laundry she misses clothes she gets other people's clothes. So we're paying $7,000 a month and I have to hire somebody to come in and take care of my mother. I feel more comfortable that she is there with my mother even though it's only one day a week
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I'm so happy with the experience my mom is having at Bickford. There are a variety of activities. The staff takes good care of her & the place is beautiful & inviting.
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Great seeing new staff ! Also I loved that there was a field trip for the memory care. That was really special and nice ! Thank you
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Would like follow up.
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The staff is very friendly and kind. From what I see they are very kind with the residents. However, mom has been very dirty the last few weeks I've visited. I know bathing can be difficult as residents can be resistant, but food has been stuck to her clothing and overall cleanliness appears lacking. A few times she has been very wet from urine. Thank you for all you do. Your work is appreciated.
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Great to see so many people on a shift again ! Some great new employees. Also the engagement level in Mary B's has gone up. I see the nurses doing More activities with them and I love that !
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The staff is great.
Did you know
Most senior living communities don’t share internal reviews
Know the Real Residents, Real Reviews Difference
Our Reviews
Real Residents, Real Reviews
- From verified residents & families
- Unfiltered
- Solicited monthly
- Current, ongoing & up-to-date
Other Reviews
Google, A Place for Mom, etc.
- Can be written by anyone
- Often come from people who don’t actually live there (i.e. just came for a tour)
- Reflect a static, one-time experience
- Partial picture
Why other senior living communities don’t share internal reviews
- Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
- They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
- They know that some of the comments aren’t necessarily accurate
- They don’t have the courage to be vulnerable. They want to control how prospective families see them.
- They’re afraid it would hurt their sales and marketing efforts
- They don’t trust the consumer to be able to handle the truth
Did you know
Bickford Senior Living’s happiness score is 2x the national average
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
The sprinkler system is still not repaired. My father was supposed to be receiving a medication for pre diabetes for the last six months that was never given to him. He was supposed to receive vitamin D. Didn't happen. Was supposed to be taken off folic acid. Didn't happen. It's irresponsible.