The staff at Bickford of Spotsylvania is outstanding. Everyone works together like a close family while taking great care of our family members.

The people that work at Bickford Spotsylvania keep the environment clean and happy. They all work extremely hard to care for all the residents, not just my Mom.

I'm always checking on something bill, labs, baths,etc

Someone needs to be designated to visit each resident (in the 2 different units) to ensure tasks have been done such as changing clothes, diapers, and bedding to prevent | the overwhelming smell of urine | This ought not occur in this type of setting. Also their needs to be a checklist to be FOLLOWED up on by supervisors to ensure bathing and hygiene are complete! | I do see that efforts are being made to improve.. but there has to be a continuing follow up for continuity

Over the last month I feel the staff response to my needs has been better.

New leadership In nursing area brought about profound relief to me and other family.

The staff in Mary B's have been very nice and helpful. I feel that I can talk to them. It's also nice that there is someone dedicated to do activities with the residents. However, the staff seems a little understaffed on the weekends and that's unfortunate and unfair to the residents and the staff that are working. A few things concern me. For example, various throws keep appearing in my Mom's room. I don't how hygienic this is because it seems they are shared with the other residents. Are they being washed regularly? How regularly are they changing the Depends? For several months I've been receiving 2-3 notices from our insurance company notifying me that the proper paperwork hasn't been submitted to fill the claim. Sometimes I might not get a check until 2-3 months. But, on the other hand, we are expected to pay the rent on time. Bickford needs to have our paperwork submitted in a timely manner in order to get our checks in order to pay you on time. I would think it's pretty much the same every month. What is the hold up?

The about of money that they pay is ridiculous. For the care that they get and the services, they get it's absolutely ridiculous the food is mediocre. Sometimes it's very good but for the most part, it's mediocre the time that it takes for somebody to come and assist when the call button is pushed is way too long and it just doesn't seem like they care. They have good people and they let them leave. They have people that work there that are good and they always leave I don't know what upper management is doing to make their lives so miserable that they have to quit and go somewhere else but it really needs to be looked into!

We moved our family member out of Spotsylvania Bickford due to the poor level of care.

I gave my comment either my evaluation. It dies not have to be confidential. I am angry.

Refer to the letters & calls that are already on file where we have detailed information on all of our concerns over the last 6 months. (Name Removed) has been the one we have been dealing with on that level w untimely responses & no real resolutions