I appreciate the extra efforts put forth toward caring for my brother. It's not always easy. He's not your typical guy… But there are many of you that can see him as he is and meet him on his level… Learning to connect with each resident is an art… And I appreciate so much those of you who have figured him out

Only one concern. It's hard to get walkers and wheelchairs in through the front door because there is a strip of metal there that you have to go over and it's difficult to get walkers and wheelchairs in. If they could level that it would be easier and safer to get residents into the Saginaw Bickford. Thank you.

I understand how difficult it is to get "good" help. People are not raised with the work ethic as my generation was. There has been a big problem with how the aides are transferring mom to toilet: some do not realize or know that mom doesn't have the strength to "stand" holding the bar with ONE half good arm! I witnessed some have her stand, hold the bar and they're BEHIND her wheelchair and completely move away. They should be by her side, guide her up, slide chair away and proceed to move pants down. She's can't just back up either! She pivots slow. Same with getting her bed: why aren't they trained to LIFT UNDER HER ARMS?? Not left with just her bad side and attempt to get her bed!! She gets very nervous and more shaky! She can pivot slow if she's held up not slipping to her left side. I've witnessed where she ends up 1/2 on the edge of the bed. Then it's attempted to left her legs and she ends up across her bed. EVERYONE needs to be trained how to hold and transfer safely for both of them. Also getting her out of bed: mom says they "grab" her right forearm to pull her up, that's her stroke side. They should attempt to reach under her arm to pull up. She's had many bruises and some tears. We understand it's not an easy task, mom says I'm too heavy for them. There is a safe and proper way for everyone. And hygiene care is not completed at bedtime: teeth and face washed, powder under breast... the gals are in a "hurry" as mom says and won't bother them. Some are great and some not. I can't name them but ALL should be doing this care in the morning and evening. Mom won't

While I'm really happy with my mom's care, it upsets her to not know who is assigned to her each day. I don't why it bothers her so much to not know because she is always taken care of but if she could be told each morning, that would be one less thing for her to stew about!

All the employees that we have communicated with throughout the past month have been wonderful. Please keep these pleasant attitudes. We especially like when you encourage her. We can see that she is very content. Now for the challenge for (name removed) and I, to remember all the caregivers names. Thank you for all you do. We'll see you in a month.

I have no complaints. My brother's needs are met. The staff is wonderful.And the activities for the residents are great! Thank you all!

Overall very satisfied with Bickford Still waiting for a key that works in my mom's closet.

Mostly, I'm VERY happy with the services and care my mother receives. The BFMs are kind and thoughtful to the residents, and come across as very caring. However, it was maddening to have told the aides that my mom's bath towels were missing 5 days ago, and when I was there yesterday, the towels had still not been located. My mother's things are marked with her name or initials, so the towels should've been found within those 4 days. Mom doesn't take her towels anywhere, I'm sure, so how did they disappear? I look in the laundry room to locate missing items every time I see my mom, and the towels weren't there since I discovered them missing. How do 2 bath towels and at least one hand towel just disappear? Besides that, missing towels also tells me she hasn't been showered for at least a week... she really needed a shower when I was at Bickford on July 27. (And I know she's a pill about being helped with that- I'm so sorry!) I've also been alerting people to my mom's missing trash can, which everyone said they remembered, for a month at least. It was finally located, washed, and returned yesterday when I asked about it for at least the 4th time. I know people lose their glasses a lot, but since I'm mentioning important missing things, if anyone sees a pastel pink glasses case in other residents' rooms, Mom's pink/purple rimmed glasses may be in them.

Mom requires so little care and assistance, but she's barely getting any at all. If we're not present to ensure things get done, they often don't happen. Showers are often not given, and many times when they do, her hair doesn't get washed. She has a bedside commode which needs to be emptied and rinsed daily, but often sits full for days, causing the room to smell of old urine. She misses out on activities because no one alerts her or if they do, she forgets and they don't make sure she comes out to participate. She doesn't realize she wears the same clothing for 4-7 days in a row. All these things have been addressed with management, and we're told it's due to staffing issues. They say they're trying, but things are not improving. We understand, but Mom should not be suffering the consequences.

I appreciate the extra efforts put forth toward caring for my brother. It's not always easy. He's not your typical guy… But there are many of you that can see him as he is and meet him on his level… Learning to connect with each resident is an art… And I appreciate so much those of you who have figured him out I also wanted to take this time to simply ask about the family advocate position… Bickford used to have a family advocate that families would reach out to and then that person would then direct the question or comment onto the appropriate person… It seems that… Well, it seemed at the time that was a good process… Because I always feel bad calling (name removed)…… And it seems that a "advocate" would be advocating for families at bickford. But from what I understand that's more of a sales position, right? Like many other places, the opportunity to add people is skim, but wouldn't it be nice to have a person like that on staff who could also answer phone calls and the door etc.…?

The Staff treats my mom as if she were Family and I love it!

I love the caring staff from the top, (name removed), to the med techs to the caregivers. I wish I could name them all but my memory isn't that good

There have been some unfortunate incidents with my mom this month. Mom had a fall in her bathroom and fractured her T7. Fortunately it wasn't a full break. Accidents happen and the aid that had her was upset too. No blame on her at all. But the care load that is put on them is too much. They are running all over doing multitasking from kitchen work/ showers/ daily checks all the things! The chore duties are not divided properly among the staff. The aids should not have to be doing dishes while they need to be attending to the residence that need personal care. There's your rush to get things done, there's the lack of time for personal hygiene care. There are some residents that need more time for their personal care. You can't put a time frame on that. She has had more bruises on her arms from aids using them to pull her up from bed and the wheelchair. Mom had a stroke, her right arm has no strength. They're supposed to lift with their arms under her arm pits. Mom may have some dementia but she knows when someone pulls on her arms. She can feel pain! All of a sudden mom had two "scratches/sores" on her right side, lower belly, within a week: 6-17 & 6-24 and the first was not documented. Also a skin tear on right leg, outside. Hasn't had one in forever. She told me she felt the girl scratch her but "it was an accident." They have to left her legs into bed. (name removed) came to look at the first one: she said " looks like she scratched herself or it's from her pants. That leg tear is from her wheelchair." Mom can't use her right arm, can't pull her pants up let alone sc

It's so easy to complain but instead I want to thank everyone, for digging deep for patience. Mom has tested everyone's patience the last couple of weeks but through it all, I still see the caring that makes you such a good team. Thank you

There are some amazing girls: (name removed) is amazing! (name removed) is a doll & good with mom, (name removed) is great, (name removed) is amazing, (name removed) is so good!! (name removed) is so good. (name removed) had mom last weekend when she reached to the first dose of antibiotics: bless her heart she stepped up! I had called and spoke to her and thanked her for her compassion. They need to remember to check her under breast and powder. I think most do but when I'm not there I don't know. The man in the amigo needs to slow down!! He also has rude tendencies if people are in his way. I know you can't control personality but I think you can control his "speed!" He thinks he owns the place! I noticed some burnt out lights in the car port. Need to remind not to flush the wipes! I put a note up in mom's bathroom. The clean up is better. I haven't found another big mess since the last one. Staff need to have a conversation about team work at meal time: set up/drink preparation. It should be all hands on deck once residents are at their tables. Get to table by 5:00, Sitting there waiting for water or coffee for over 20 minutes and 1/2 set tables isn't far to them. Then of course wait for the meal to be served, understand that. Time management seems very lacks on weekends. Thank you for doing what you can.

Everyone at Bickford is very caring. They are truly concerned for the residents. All big hearted people.

It seems there is a lot of issues on weekends with the staff and their time management. I've been there the last several Sunday afternoons. April 30 residents sat for dinner over 30 minutes with no water or coffee, 4 tables waited longer for food as 1/2 ate "some" kind of turkey meal. Staff stood around with no sense of order. All residents were at their tables... no pagers going off. Bedtime was about the same as always: come in, get her changed into bed 1/2 ass. No teeth brushed or face washed. Is that not part of nighttime protocol? Why does she have 300 points for toileting and some are not doing all required to do??? Morning's mom says they don't even pick/comb her hair out!! I see that when I come. They know she can't do that!! Heck they don't tidy the toilet up after an "accident". Mom won't ask, sometimes she may. I straighten her up and do the hygiene, I clean up. That's when I'm there!! When (name removed), (name removed)( tiny little gal long hair with red yes sir (name removed)(she's a med passer too), (name removed)( older gal), (name removed) have her it's so nice! I'm sorry I'm not good with all those names.

More staff needed on weekends!

Thank you for being amazing. I wouldn't have been able to enjoy my recent vacation if I didn't have amazing people taking care of mom.

I appreciate all the hard work you have put into Bickford. Some things you've had to do a lot of us don't agree with but it's not your control. I'm concerned about the fact mom is not being checked under her breast when being cleaned up... she's has the "rash" that appears from warmth. There's a medicated powder someone ordered from Dr AND I have cornstarch powder in her bathroom/closet. Also the clean up in the bathroom... I have cleaning wipes in there and it should be automatic to wipe off the toilet seat AND grab bar!! As I stated before: I have found stool even on her personal wipe package! The girls need to slow down and do a visual check after toileting. Two minute wipe down! Mom is already embarrassed from having a mess they need to clean. It's all a process. Bless you for your dedication.

I really appreciate how the team there works together to give my mom such good care. And when I have questions, they sweetly answer them and get back to me immediately. Special shout-outs to (name removed).

Also, she is losing towels.

Missing clothes, sheets, blankets, etc. Afraid to leave anything nice in her room and don't understand why things constantly come up missing when laundry is done.

Every staff member I've had contact with has been wonderful. I just met (name removed) this last week, and I really appreciate how he offered to make special accommodations to make sure my mom had softer foods to eat after her dental procedure. He even said he would puree her food if needed. Made my day to be reminded of what great care Mom gets at Bickford. You all are a blessing!

In my opinion, (name removed) is irreplaceable. She is the best. I've been through a couple managers that weren't, I know what I'm talking about out! (name removed) is amazing and we are just getting to (name removed) but I'm sure she'll be a great addition to the team. Our caregivers are second to none, individually and as a team. I don't want to leave anyone out, the entire team at Bickford Saginaw Township is wonderful.

Disappointed to learn that LPN positions were eliminated. These folks were good care givers to my mom

Im very happy with the staff that have stepped up to their responsibilities. (name removed) and (name removed) are amazing with mom. They take the extra time to make sure she is clean and check under her breast for any irritation. Not everyone is doing that, because certain times the irritation is more than others. I know it's an extra step, but it's important to be checked and have the powder applied. Also in evening prep staff need to take a minute to have her brush her teeth, wash her "good" hand and face. Mom has said only a few girls do it. You know mom won't "ask" because "they're so busy." (name removed) is sweet but seems to be pre-occupied and hurry's through her evening prep, missing teeth etc. She needs to work on her time management. I don't know day shift staff well but I have seen her toilet, not all the time, will not be "wiped off" after she's had BM. I have disinfectant wipes in her bathroom for this reason. It's not a fun chore but when I go check her room out there is stool on the seat top/side/under, and on front porcelain. They need to do a visual check, that's not something to neglect. Mom is already embarrassed about her mess. I've also found stool on the outside of the wipes package! YES! I get that there are times it's very bad... but please take a minute to check EVERYWHERE when they are cleaning up!! Busy or not it's a health issue!! I personally have cleaned up more than not. I wonder what other bathrooms look like and not just on the regular cleaning day ?? You know the major disappointment and anger I (we) have with the LPN's being let go. The daughters of Bickfo

I appreciate so much how you all take care of my mom. I appreciate your sweet attitudes and helpful hearts to her and me. A special shout-out to those of you who remember to knock on her door and wait for her to answer you before going in the room. That courteous gesture helps with her mood and makes her, and me, feel like she's being heard and respected. I know you can't always wait long, and I realize she doesn't always hear or respond loudly, but your thoughtfulness is appreciated.

I'm so grateful for everyone, I haven't been able to visit as I normally do and the peace of mind that mom was ok and taken care of is priceless.

Over all Bickford is a good place. I know staff can get involved with one resident that may take extra time. That's a good thing really! I've been visiting from 2:00 pm on and no comes in till close to 4:30! It's happened more than once. Not even to just check on her, so if she's alone... she's not getting a safety checked either! And you know mom can't "feel" if she's wet etc. Sometimes she can but that's not the point! I think it's important that when there are activities that mom gets taken down, even if she says no. Once she's there at least she's not alone. Even if she doesn't do or participate she's out of the room. Not to be disrespectful of course. She's been very adamant that she has another room, she has a different bed etc. I have no clue why this started, well dementia. Thank you for your dedication and compassion for her and the residents.

There's been some improvement with staff members as far as keeping mom on a bathroom routine. I know it can get busy with some residents etc. Like any where, you have to prioritize important tasks. She's being kept safe and clean. I still struggle with the "point system" to charge them and the fact Bickford is the only facility to do so! And the most expensive facility!! I have not contacted (name removed) ... I don't think it would make a difference. I hope this new year will be positive and healthy for you, your family and everyone at Bickford. Thank you for staying with us.

I'll say again that I appreciate (name removed) dedication in leading the pack in Saginaw. I do, however, still have concern as to why we can seem to keep leaders (other than (name removed)) very long... especially in the nursing area. (name removed) has been great...but we know she's only temporary. It's hard to try to get to know all the residents and their med needs. I know and appreciate that others are helping from other branches, but the consistency of care is so important… especially with these seniors. Has the Corp office ever considered making more space for administrative offices. Current areas are so cramped. Doesn't seem conducive to be organized and do what's needed to do their job well. What about having someone that answers phone and keeps an eye one door. At least during daytime hours. Many times that I've called and no one answers or it rings for a very long time. We've not had major health issues in recent months but I can't imagine if we had, and it having the consistency and trust of care from people we know well. It's just hard. And I know (name removed) is dedicated but wonder when she will be unable to carry the consistency or the majority of the communication load. Burnout worries me. Felt the need to share this. Thank you.

There has been many positive attempts to get the whole staff on a consistent care schedule for everyone. There will be times that things happen and adjustments need to be made, that's life in this type of facility. In general it's been improved. They still need to insist that mom go into the bathroom: Check/ change or leave. Also, all staff need to be responsible for cleaning up the bathroom after caring for mom. That means soiled wash clothes put in hamper not left on the shower floor, toothbrush and paste put back into med cabinet not in her sink or makeup bag! Pick up soiled wipes off floor!! Also clean toilet seat when soiled with the sanitary wipes I have in there. They need to complete their tasks. The Thanksgiving meal was very good!! You could see all the plates were cleaned up!! The regular meals will always be an issue... sadly Corrupt doesn't listen to families. They need to eat those meals! I am still not convinced that this "point system" is appropriate. I have not contacted (name removed) yet... but I will be. The outrageous cost is beyond reasonable compared to 5 other all inclusive facilities in the area. I do recommend that all staff please wear their name tags up high and everyday. I've spoke to others and we agree: we can't keep up with new faces and names! I'm very concerned why this facility can't keep nurses!?! Is it because they call out problems, advocate more strongly for residents issues? It's very strange. I know you can't babysit everyone, you're one person with a thousand problems and mounds of paperwork. Thank you for being visible and k

I'll say again that I appreciate (name removed) dedication in leading the pack in Saginaw. I do, however, still have concern as to why we can seem to keep leaders (other than (name removed)) very long. One thing I wonder about is their office area. Yes, they need to be in and about the areas where residents are, but their office/planning/administrative areas are so cramped. Doesn't seem conducive to what's needed to do their job well. Love the big addition put into memory care, but don't we need to take care of our own as well...? I know and appreciate that others are helping from other branches, but the consistency of care is so important… especially with these seniors. We've not had major health issues in recent months but I can't imagine if we had, and it having the consistency and trust of care from people we know well. It's just hard. And I know (name removed) is dedicated wonder when she will be unable to carry the consistency load. Felt the need to share this. Thank you.

Thank you to everyone who worked Thanksgiving day ❤️ I really wish we could keep a management team intact. (name removed) PLEASE don't go anywhere. We need you, thanks for what you do. No matter what the reason, a resident shouldn't be told a they are not the only one a care giver has to take care of. It can make that resident feel like they don't matter even though it's probably not what the caregiver meant.

Would be a 5 except I am disappointed with increase in fee for pendant quickly following a large annual increase in rent and service

Kudos to the BFF's that stop in to say hi to mom whether they work with her that day or not. It makes her day

I want to thank you for your constant attempts to "teach" the staff the proper routine of care. I know it's exhausting for you. I'm very happy with the change of routine toileting for mom. I hope that will make a big difference for her UTIs. The one new concern is staff are not keeping her dry/clean under her breast, she has another rash/infection again. (name removed) found it (10-30-24) & put her medicated powder on it , (name removed)brought it to her. I have the cornstarch powder in her bathroom... it should be part of the morning clean up routine: deodorant needs to be put on and powder under her breast. Once again, not that difficult but we have to consider the source. I think the new silverware is a good thing although mom has a tendency to dislike change. I've watched her do much better. I know mom's eyesight is a challenge, it's good some days and off others. Lighting is a factor too. She'll tell me she can't see but reaches for the item!! Being totally blind in her one eye (ugh I can't remember which one!) makes it hard. But I feel she does well! I'm very concerned about the outrageous rent. I've called 5 other all inclusive places and they are at least $4,000 LESS!! With the cost she pays, how are you running out of coffee, bread and other staple items med month or so?? Every meal I've been at it's only two pots made and barely a SMALL cup and a half severed. The ladies have shared their displeasure of COLD food at meals, I've witnessed it too. Not pleasant to eat cold French fries, vegetables, meat, and even soup at times. I have noticed at meal time there is a routine th | UGH I sent before I was done!! I can begin to tell you names because some I've haven't seen or they DO NOT have their name tags VISIBLE!!

So happy that we finally have a caring, understanding and compassionate team of (name removed). Please know how appreciative I am for everything you have done to improve our branch and my Mothers life. Thank you Ladies.

Thanks for all you do to take good care of our loved ones.