I have recently shared with incoming Executive Director, (name removed) (great choice, by The way!), that the facility needs a good deep cleaning. And frankly perhaps just more frequent cleaning. Also need a way for resident's caregivers to easily communicate with staff involved in their care. Emails or texts are fine, but there is currently not a structured plan in place. Bit too ad hoc for my taste. I would prefer some sort of shared communal document per resident that keeps everyone more on the same page.

I appreciate the good care recently addressing my dad's health concerns. He is also happy with the way his laundry is being done and folded nicely.

staff is kind and helpful. They do a great job caring for my dad. He loves everyone and likes the food too.

Staff is amazing and my Dad loves the people and the care he receives.

I don't have any comments this month.

All good!

All is good! My mother loves it there which is all that matters.

His care at Bickford is great! Staff is great! The facility is not clean . This is an ongoing problem and seems would not be difficult to resolve. Hire a professional cleaning company to come in to vacuum the front and halls at least daily , clean the resident bathrooms and vacuum the apartments 1-2 times a week , wipe down / disinfect the doors , etc. Do not have the CNAs, and other staff do the cleaning. Let them take care of the residents. This is a nice facility with paying customers ! Why can it not be clean????? Happy New Year!