Great job! Would love to see evening activities as my mom doesn't watch tv on her room and she doesn't go to bed until 11 so just sits there. Would Love to see some activities from 7-9 a few nights a week. Bingo or something would be great!

They take great care of my Dad.

(name removed) has really been working hard and has make massive improvements.

(name removed) are absolutely wonderful and patient

As always, Mary B's is out of sight out of mind. The outdoor area is always filthy and uninviting. I don't think anyone ever takes mom out anymore.

Staff is attentive to my dad's needs, kind and treats him with dignity.

I have recently shared with incoming Executive Director, (name removed) (great choice, by The way!), that the facility needs a good deep cleaning. And frankly perhaps just more frequent cleaning. Also need a way for resident's caregivers to easily communicate with staff involved in their care. Emails or texts are fine, but there is currently not a structured plan in place. Bit too ad hoc for my taste. I would prefer some sort of shared communal document per resident that keeps everyone more on the same page.

I appreciate the good care recently addressing my dad's health concerns. He is also happy with the way his laundry is being done and folded nicely.

staff is kind and helpful. They do a great job caring for my dad. He loves everyone and likes the food too.

Staff is amazing and my Dad loves the people and the care he receives.

I don't have any comments this month.

All good!

All is good! My mother loves it there which is all that matters.

His care at Bickford is great! Staff is great! The facility is not clean . This is an ongoing problem and seems would not be difficult to resolve. Hire a professional cleaning company to come in to vacuum the front and halls at least daily , clean the resident bathrooms and vacuum the apartments 1-2 times a week , wipe down / disinfect the doors , etc. Do not have the CNAs, and other staff do the cleaning. Let them take care of the residents. This is a nice facility with paying customers ! Why can it not be clean????? Happy New Year!

My mom enjoys her place

Every other month, I have to explain to you that her insurance doesn't prepay. Only for service provided. Why is that so hard to understand?

Mom is very happy with Bickford so far. She said the staff is Wonderful! | She was having some Internet issues but I saw they just got her an Internet extender so hopefully that will fix the issue.

I love the facility. The staff is excellent, very kind and respectful to my mom.

All good!

The staff is wonderful with my father- kind, caring, patient, engaging. The facility is not as clean as it could be. The toilet is usually disgusting - toilet bowl, base of the toilet and the floor in the bathroom are all more often dirty than not. His carpet often needs vacuumed as do the hallways . He likes the food and is gaining weight. He is often out of his room and doing activities, sitting at the table, or outside . (name removed) the activities director keeps him engaged and is great with him as are the other staff members. (name removed) is very responsive to his needs and so is the director (name removed). The nurses and CNAs are great with him as well Fantastic care from the staff!

Staff at Bickford are all genuinely empathetic, helpful and caring individuals. (name removed) is absolutely amazing and I'm so thankful we get to partner with her to take care of my grandpa (name removed)!

The staff is very helpful and courteous. (name removed) is very great at keeping me current on any health changes and is very caring.

The employees are amazing. They are very gentle but strong when they talk with my dad. They have positive attitudes and are helpful. They will ask if we need something, and then take time to assist if we do need anything. Much appreciated!