I love the facility. The staff is excellent, very kind and respectful to my mom.

All good!

The staff is wonderful with my father- kind, caring, patient, engaging. The facility is not as clean as it could be. The toilet is usually disgusting - toilet bowl, base of the toilet and the floor in the bathroom are all more often dirty than not. His carpet often needs vacuumed as do the hallways . He likes the food and is gaining weight. He is often out of his room and doing activities, sitting at the table, or outside . (name removed) the activities director keeps him engaged and is great with him as are the other staff members. (name removed) is very responsive to his needs and so is the director (name removed). The nurses and CNAs are great with him as well Fantastic care from the staff!

Staff at Bickford are all genuinely empathetic, helpful and caring individuals. (name removed) is absolutely amazing and I'm so thankful we get to partner with her to take care of my grandpa (name removed)!

The staff is very helpful and courteous. (name removed) is very great at keeping me current on any health changes and is very caring.

The employees are amazing. They are very gentle but strong when they talk with my dad. They have positive attitudes and are helpful. They will ask if we need something, and then take time to assist if we do need anything. Much appreciated!

Staff has gone above and beyond for the care of my mother. She is now in the hospital and they have even visited her there. I'm so impressed with the care and compassion that they have shown her and our family. Thank you!

Someone took my dad's wheelchair and was replaced with a junk one

It is disappointing that many small things are not taken care of in Mary B's. For instance, the wooden trim around the dining tables is very sticky. Not because it is dirty but because the varnish/sealant is breaking down. It is distracting to sit and eat or visit because your skin or clothes stick to them. The electric recliner has stopped working and is tilted forward so pretty much unusable as is. The end tables and coffee table are pretty beat up. If it is not possible to replace them, they could be painted. I have no complaints about mom's care. I just want her environment to be as nice as possible.

Appreciate all the work you do in order to care for our loved one. The many opportunities given to residents to stimulate their minds and get them up and out of their rooms are many. Seeing to their individual needs is a definite sign of caring.

Staff is great!

My mothers happy and that's all I wanted

Need an automatic door to the courtyard. Would like to see improvements to keep big the courtyard more inviting. Need improvement on eve meals

Since the passing of both mom and mother-in-law, the team has stepped up giving special attention to both dad's. Providing compassion and empathy, getting dad to be more active and getting out of his room. Continue the awesome care!

Appreciate all the staff at Bickford of Quincy. Recently our Mom had a door knob come off her closet door; she was so happy when it was fixed. A new housekeeping person is now on staff and did a fantastic job of really cleaning our mother's room!!!

Staff are kind and helpful! Food is fabulous! Activities are interesting and they help my mom with what she can participate in. It is an extremely pleasant place to live. Thank you.

All good

Staff is great! They have taken such good care of my parents ! My mother died April 17 and they were all so supportive of my father and our family. Many of them also came to her visitation . They have such good hearts! The only negative is that my dads bathroom is often not very clean and often smells bad. The room could be cleaner as well .

No need to be confidential The staff is great I tell them often how much I appreciate their dedication and kindness they show me and my mother

Staff is great as well as facility. |

The staff went above and beyond to make our birthday celebration for Dad extra special. Thank you

Our family is very pleased with our mother's care at Quincy's Bickford. Staff are so pleasant and help keep residents engaged in activities, conversation, special programs as much as possible; they are also understanding when someone at age 96 just does not feel like an activity on a particular day. Thank you for all you do. Know it takes everyone working as a team to provide great care for the residents. Our family truly appreciates how you sincerely listen when we may have a concern. Keep up the great work.

We are glad we picked Bickford!! Mother is so happy with the staff and care provided. She raves about your meals and says she is "worried" about gaining weight!!

We really appreciate all the efforts (name removed) and her team put in towards caring for our parents!!!

Staff is excellent in communicating with me on issues pertaining to my mother very kind and considerate to my family and my mother.

With the recent passing of our mom, staff were amazing, compassionate, and caring. Special thank you to (name removed) for being there during that time. (name removed) did an amazing job during a difficult time and we are truly grateful for her compassion she provides to all the residents. She smiles with grace and not afraid to be human and shed tears with us. All staff have been amazing looking after several of our loved ones at Bickford and appreciate this team!

The staff at Bickford is terrific. They are thoughtful and kind and provide excellent care for our mother. I highly recommend Bickford.

My mother was on hospice and passed away after 5 days. The care was wonderful and the Bickford staff worked so well as a team with the Hospice team. The love and gentle care by Bickford was outstanding. Everyone there has sincerely shared in our sorrow and done anything they could to offer comfort. Our family is so thankful for Bickford, for their leadership and professionalism, and for their staff. The family of (name removed)

We really appreciate all the efforts (name removed) and her team put in towards caring for our parents!!! | 5

All is great!

Staff are always informative concerning my mother's condition. Activities director (name removed) is top notch all staff are very helpful.

Our family is very pleased with Bickford. Staff are always courteous and willing to listen to family members when a care/concern is present. Having our family member in a safe environment is so important; knowing someone is there 24/7 if help is needed is so comforting. Thank you Quincy staff for all you do for our loved ones.

Anyone who I ever talk to at Bickford is wonderful. You can tell they all genuinely care about the people they work with, and are always amazing communicators with their family. Could not be more happy

We continue to be very pleased with the care and kindness shown to our mother. We would ask for attention to the cleanliness of her hands after meals and toileting.

Total dissatisfaction with communication and how the new service plan (with a new system--including email sender and totally new format and point system--all of which has been a total surprise has been handled. Also with things on the service plan not being done and zero quality control and having to monitor myself constantly and call which is awkward because I love all the staff and don't want to be their manager. And (name removed) kept telling my | Dad the other morning that he had to get up and get dressed because she has to do her job and has already gotten in trouble, which will just confuse him.

We decided to bring mom back to Bickford on hospice care. Such a great decision. She has had great care from staff she knows and we have had such great support from staff also. People who know us. Very caring individuals work here!

Management and staff are top notch

Meals need improvement

The 5 rating is for the Quincy Bickford staff who care for the residents everyday. All do their best to see residents are cared for with ADL needs being met, social interaction encouraged,and dietary needs maintained. However, there are some areas our family wonders if could be addressed better in the future. 1)Some thoughts about Covid isolation residents and the lack of housekeeping done during this time: Two family members had to clean our mother's bathroom of fecal material on the toilet, floor, walker, and commode legs during the isolation period. Also, sweeper was not ran either; our family member has a dust buster in their room that could have been used during this time to make room look a bit cleaner. Just a future thought. 2) Mattress pad had smeary brownish colored stains and sheets had fecal material present during the 10 day period-noted by a family member; soiled linens were then changed by a family member. We know the weekend that vomiting/diarrhea occurred linens were changed. Staff that weekend worked overtime to help make our family member as comfortable as possible; we so appreciated their efforts. It was brought to our attention that prior to this time the housekeeper had injured her arm and was not able to work. This was very understandable as to why she could not work. When our family member got out of isolation the room was cleaned by one of the CNA staff-very well-the best it had been done in a long time! We were so pleased with those efforts. Our concerns are: Is there a protocol plan for housekeeping without pulling a CNA from their dut

Staff is amazing, clearly dedicated to making mom comfortable and happy.

Our mother likes it there the environment and staff have been great!

Since (name removed) and I have been ill since day after Christmas and unable to visit, we know his Mom, (name removed) is being given the best care! Thank you!

(names removed) love it there and love all the activities you have for them to do.

Staff,facility and atmosphere are great!

Really appreciate the effort taken by Quincy Bickford staff in order to get the Adams County Health Department to administer the new Covid vaccine to willing residents. Anything that can lessen their risk of another bout of Covid Virus is so important for the elderly population. Thank you so much for all you do to protect their health.

I am so pleased that activities have returned to Mary B's. I am also very appreciative of all the kindness and care given to my mother.