Lack of help

Bickford has substantially met my expectations in regard to the care of my older brother. They are continually trying to raise the bar for excellence in what they do. I am extremely confident that at this time my brother is in the right place to meet his needs. I would highly recommend Bicford to others looking for a safe and caring place in the realm of assisted living home care. | Oops! Sorry, left the K out of Bickford!

I really appreciate the improved communication! It started with (name removed) weekly updates and continued with (name removed) weekly updates. It's nice to know what's going on and learn of upcoming events. Thank you, (name removed)

(name removed) and the other girls in Mary B were so good with my mom in her last days - we are so thankful for the wonderful care she received at Bickford!

Staff are very kind and patient with my mom. I feel she is well looked after.

The staff has been doing a great job of taking care of my mom and seeing that her needs are met. We talk often and that helps me monitor her needs and well-being too.

The staff at Bickford is so amazing with my mom

Mom would like more activities

I feel like things are getting better. It has been 3 months since my sister moved in and she is a little more comfortable. I still feel like I am left out of loop in terms of getting information. My sister recently had a visit from her PCP selected by Bickford. Which was great because I didn't know when that would happen or if I needed to do something to make that happen. I am my sister's health POA and have no idea what came of that visit. I can't take care of my sister and appreciate that Bickford is doing that, but I need information since I manage her finances as well as her health care! Straightening out her bills and other things she has done without my knowledge is difficult and I often spend hours on the phone and filling out paperwork. It's still not under control.

The staff is always so friendly and helpful whenever we come to visit. The food is delicious too!

Staff are terrific with folks, though sometimes seem stretched a little thin

Your staff are so friendly and welcoming. My mother just moved there and is happy and content.

I believe it's getting better but I'm still disappointed in the lack of communication. I don't think we've had a weekly update since the end of November or first week of December.

I'm hoping that care will be better with the new nurse. We've seen 5 different nurses in our time there - 2 1/2 years.

When one of our siblings visited yesterday (new years day) and visited in last week a couple times- our mom has had no hearing aides in- or they aren't charged, no pee pads on her wheelchair or lift- (they smell!), no water in her cup, no remote close by and a dead cell phone. Yesterday our mom was asleep from 2-5 when she had visitor in to see her- very groggy at 5pm and ate dinner in her room.

Thanks to staff ... great job !

I appreciate the staff dedication in caring for my mom. They are kind and thoughtful and manage to get her to do the normal things she needs to do each day

Still a lot of work to be done to keep the patients and rooms from smelling like urine. Also getting new staff members up to speed on needs for each patient

This place is a mess!!!! One person on overnights in Memory Care, with all the needs??? 2 people on staff the last 4 shifts!!! This place is entirely unsafe!!

Same old thing not enough help to cover residents needs

There continues to be issues with reaching a staff member over the phone especially after hours and weekends. Very frustrating when questions arise and a nurse needs to be contacted.

Mom says she wants more activities.

Staffing issues are affecting the level of care. The staff that are in there are very good. But the experienced staff are spread pretty thin right now

Staff is always helpful and kind. I feel confident that mom is receiving the care and attention she deserves.

Response time is still slow

Will share comments in an email that will be sent in the next day.

They lost some of his things, no one will take responsibility for losing them.

The ladies that run the memory care unit are amazing. It makes such a difference. They make it feel homey there. Can't say enough good things

I still believe in Bickford and the attitudes of the staff there. The problem I see in the last two months is that the teams are overwhelmed. Short staffed helpers are doing triple duty (in my opinion) and they are not able to handle the heavy load to make up for those staff that up and leave. I have no insight as to why some of the good staff leaves so I can't comment much on that. But I do know the ones that are left behind are those "winners" that Bickford can't afford to lose. Please do not take my comments as an indictment on the current floor staff or Directors there. All I know is that I have had to start mopping my dad's bathroom floors and shampooing his rug regularly. Picking up extra trash and buying trash can liners. If corporate needs input from me, I am more than happy to have a constructive and positive dialogue about possible solutions. Until there is a better way to incent people to stay or keep morale up, I fear my dad, and other residents, are the ones who lose out. I know Bickford wouldn't want to let the great reputation it has earned begin to erode. I'm sure there are many ways to handle things until the place gets staffed up. Example, temporarily put a moratorium on admitting more patients than a normal staff or nursing team can handle. Maybe sacrifice a few margin dollars by keeping some rooms empty until more staff is brought in with incentives to join AND stay. Although it may be counter to a business model to turn away a few dollars, it is more of a business risk to have suffering patients and stressed out family members who carry the

My mother has Hospice staff assisting her as well as Bickford. Twice in the past 2 weeks the Hospice staff noted bruises on my mother. Bickford staff denies any knowledge of how she got them. My mother cannot walk or get up, see needs assistance. Is it new staff, untrained staff, agency staff? Get it figured out! I don't want anymore phone calls telling me my mother has bruises because your staff are unaware of her limitations.

No comment

2 - Mary Bs absolutely needs at least three caregivers minimum on first and second shift. It is tiresome to continue to get lip service from leader ship, including corporate. 2 staff, a special needs resident that should have 1:1 care. It's not meeting my expectations for Care at all.

It disappoints me that the answer to every problem you have seems to be to fire someone. If you saw a quality in them, good enough to hire them in the first place, or you have given them some type of promotion or commendation you really should consider re-training people rather than firing them. If someone isn't doing some thing correctly, you have a responsibility to train them and not cast them out.

No comment

No comment | I don't know why,i would be embarrassed to get this kind rating if i owned a business.

1 | C. On 6/22/23 I sent an email I thought to the director but it went to (Name Removed) (activity director) about some issues with the care of my mother). (Name Removed) emailed back that it would be forwarded to (Name Removed). I have not heard back yet from (Name Removed) and (Name Removed) has inquired twice if I have had any response. The quality of care mom is receiving has not been satisfactory. There are 3 Bickford family aids that are terrific & I can tell when they have been assigned to my mother. There is too much to type here with my concerns.

(Name Removed) is definitely making a difference. We can see the improvements and positive changes weekly.

Extremely mad at being lied to about amount if staff at Mary B. Starting Monday only 2?!!!! This is not acceptable with the needs at this time. If family wasn't there so much the three, and 4 with help of activities isn't enough!!! We pay waaaay too much for this! I am truly questioning the safety of this place! Yesterday a staff was vaping in the courtyard with residents, also I was out there and she got too hot so left me with 4 residents, and on her phone while passing out food. Another staff was on her phone texting like crazy!!! You need a supervisor back there! Many of us would move our family member but all who have moved have passed within a month of moving, so it is not an option! HELP!!!!! | Also (Name Removed) the staff on Friday night had all of them in bed, except3 by 6:45 with all the lights out!! Not acceptable | Seriously!!!!(Name Removed), the new girl,alone on a 3rd shift!! Are you out of your Mind???? I can't handle this my Mom is not safe and I can't sleep because of you

I am highly concerned with lack of staff, decisions made on taking residents that are a danger to other residents and staff. Lack of stimulating activities Sunday through Tuesday for Mary B s residents, overall safety and lack of attention to the residents that are not as needy!!!!!!!!!!! Bickford needs to step up and support their staff, we lose too many! I pay waaaaay to much for the lack of services to my Mom!