Bickford of Midland

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Real Residents, Real Reviews

Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.

Real Residents
Real Reviews

Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”

But how do you know that’s really true?

Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.

Why we publish real reviews — including the bad ones

Reviews for Bickford of Midland


overall score based on 129 reviews

  • 72
  • 33
  • 17
  • 6
  • 1

Reviews with Comments

  • Sep 4, 2023

    As my spouse's Alzheimer's decline continues, the one constant has been the rock-steady compassion and care of all the staff. They truly are our Guardian Angels.

  • Aug 1, 2023

    Staff has been very kind and informative as Mom has been a little different acting the last two weeks

  • Jul 2, 2023

    Finding it hard to communicate with leadership. Phone calls not returned. Questions remain unanswered. Staff not visible (because they are busy) when I stop by.

  • Jul 2, 2023

    Appreciate the stand-up-too raised Puzzle Table !

  • Jul 2, 2023

    As my spouse struggles with Alzheimers in the Memory Care Unit, the staff and management have been totally focused on helping my spouse stay calm, comfortable and safe. They are remarkable compassionate people.

  • Apr 2, 2023

    Communications continue to be an issue. I had to make 3 phone calls to Bickford in order to get a return call from a nurse concerning my mothers condition. It took more than 36 hours.

  • Mar 4, 2023

    I wish we had hearing aid assistance.

  • Mar 4, 2023

    They did a great job moving all the Memory Care residents into their new living space. The space is beautiful, with a few minor issues that are typical when moving into new construction and I am confident they will be dealt with quickly.

  • Mar 1, 2023

    Bickford is a great place. My wife receives the BEST care. I have never met a better group of people. The food is so delicious and the activities are interactive, entertaining and occur all day long. I recommend Bickford to everyone I know.

  • Feb 3, 2023

    If the BFM's will refer to and implement the Service Plan consistently, I am satisfied. (4) Thank you for asking.

  • Dec 3, 2022

    The food delivered to rooms Is cold and not tasteful Sent salad to room without dressing when questioned why stated they didn't have any Charged 5500 to bank account with only explanation acct error. No details to how arriving at new total Just charge bank accounts. Need to stop that easy of access to just do whatever they decide

  • Dec 1, 2022

    Dealing with Covid as best as can be expected.

  • Nov 1, 2022

    We are still satisfied with the overall quality of care your team provides (Name Removed). She feels safe and comfortable with the facilities and her personal care. There have been a few hiccups and I have shared the details with the management team. Their response has been timely and appropriate. We especially like how close your team works with the CARELINE Hospice team. Thanks again for your team's fine work.

  • Nov 1, 2022

    The laundry has been picked up on an inconsistent basis according to conversations with my Mother.

  • Nov 1, 2022

    My wife has been in memory care for 5 months and I am still as pleased with the people and the facility as I was Day 1. Are they perfect- of course not, no one is, but every person involved in my wife's care gives all their effort to keeping everyone safe and as calm and comfortable as possible. They are always concerned and caring in what are often very trying circumstances.

  • Nov 1, 2022

    Close attention to residents and a love for the patients.

Reviews FAQ

Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.

Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.

A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.

Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.

Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.

Bickford of Midland

Assisted Living & Memory Care

101 Joseph Dr,
Midland, MI 48642

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