The quantity of food has been an issue. Our loved one has special dietary needs and doesn't always get served variety in decent portions of what she is able to eat. They do however do amazing accommodating her weird eating schedule!

As Bickford has filled up the new larger Memory Care Unit, they have added staff and every one of them seems just like the existing staff; caring, compassionate and kind while working in a very difficult and unpredictable situation with the memory care residents.

My loved one's care level has been increased for no reason which increased rent by $70 per day. This is not acceptable!

We recently went through a COVID outbreak and the Bickford Staff handled protocols very professionally. Physical therapy appointments for my Mother are accommodated nicely by staff. Meals are good with attention paid to preferences of the resident. We made a good choice when we chose Bickford.

I was very disappointed with the staffing over the holiday weekend. My mother fell while transferring to a dining room chair. She should have help when transferring! I watched another person fall out of a chair because there was no staff around. I feel that with the increase in residency, you don't have enough staffing for the needs of the residents. Often, the aids are standing around talking with each other and not paying attention to the residents.

My Mom has fallen a couple of times recently and the staff has been wonderful with her and patient. I even received a call early Sunday morning letting me know she had fallen again and was ok.

Don't like the fact that management seems to have high turnover.. makes things feel a bit unstable.

My mother reports that the staff are very nice.

The WiFi signal seems to be more challenging than it used to be.

Too quick on interactions w/ Mom. Staff is in and out in seconds. Sit down, have a conversation. Mom’s a recluse and needs to be treated as such. It’s very sad. Lots of employee turnover and new employees are slow to be trained to the service plan. However, new employees treat Mom very well.

As my spouse's Alzheimer's decline continues, the one constant has been the rock-steady compassion and care of all the staff. They truly are our Guardian Angels.

Staff has been very kind and informative as Mom has been a little different acting the last two weeks

Finding it hard to communicate with leadership. Phone calls not returned. Questions remain unanswered. Staff not visible (because they are busy) when I stop by.

Appreciate the stand-up-too raised Puzzle Table !

As my spouse struggles with Alzheimers in the Memory Care Unit, the staff and management have been totally focused on helping my spouse stay calm, comfortable and safe. They are remarkable compassionate people.