I am overall very pleased with Bickford. I was concerned however on Christmas Day. We were unable to get someone to answer the door or let us out. I saw one young man walk away after ringing multiple times. When I talked to a staff member she said they were short staffed. Having supervised healthcare staff, I know it can be very difficult on holidays, especially Christmas, if someone calls in or is ill. I was really more concerned about the impression this gives to family or other visitors, if they can't visit their loved one.

My dad had a fall fracturing his hip and back and I wasn't contacted until four hours later, he wasn't seen by medical staff until 36 hours later when he was taken to the hospital.

Have been doing a great job with the transition of new staff. Thus far, I see many great improvements.

There has been no communication about a new director coming.

Things have been so much better since (name removed) started. Better communication and staff more accountable. I'm so sorry to hear she is leaving. I'm concerned about the organization and it's upper management. It seems like a revolving door of employees. I'm also still waiting to hear back from (name removed) about a credit for dad for all of the months of a higher level of care for care he was not receiving.

Equals zero | When a worker calls the Director to say, she's only one that showed up for work and no one else is available to help her. Why would the Director not show up to cover whoever didn't come in? you guys are a joke.

Still trying to figure out her final bill. Not getting much help from you.

Staffing

It seems that things are more organized. Feedback from my mother has been positive.

I appreciate that my dad is in a safe place with meals provided and people who take care of him. It bothers me that there are things that seem like very easy things to see that are not being taken care of, like his teeth getting put in every day.

I am really struggling with coming in and seeing my dad unshaven, without his teeth in, his room a mess and there being few signs that he's been out of his room to do anything other than eat. Yesterday he was served food that looked really good, either pork or turkey; but the food was not cut up, and his teeth were not in. Had I not been there I'm worried he would have not eaten and been walked back into his room, served M&M's with the report that he just didn't want to eat. I don't feel like my expectations are too high based on the amount that we're paying every month.

I appreciate the care the staff at Bickford provided my mother in the last few days before her passing.

I appreciate that my dad is safe and it feels like the staff has adjusted and is working to keep better track of his teeth. I still wish he was out of his room more and getting more movement.

All the staff are very helpful & pleasant but u especially enjoy (name removed). She is so understanding of my mom.

I'm still struggling to get some basic care things done for my dad on a consistent basis. I have asked five different people to please make sure his partials get soaked, his teeth get brushed and he wears his partials every day. It's not getting done.

I really appreciate the people who work with my dad. I struggle when I come in and see that his teeth have not been brushed and his partials are still in a cup by his sink but there has been no cleaner used on them.