My score would be a 5 if the handicap doors were working. It is frustrating trying to take mom in and out when they are not working.

Not enough workers

Hello, the family of (name removed) is very satisfied and pleased with the care that she is getting. The aides are all very nice and helpful to Mom. We like that they r getting her out of her room more for dinner and activities. We do have one complaint about the DIRECTV situation. How soon will Spectrum be put back into the Bickford? Mother is really missing the local news and local channels, especially in the evenings with the game shows. Thank You

They're working with me

Bickford does hers my concerns but I don't always see consistent follow through.(name removed) does a great job responding to my concerns but I don't see consistent follow thru such as cleanliness and meals

Always helpful kindly.

Fine | Your welcome

I've been very pleased with the care that my mother has received since being diagnosed with Covid this past week. The staff was very informative and attentive to her needs during this time of illness for her.

Very helpful and caring.

Talk later? | Thanks

After talking with (Name Removed) I realize it is hard to keep everyone happy and there is always someone with a complaint about something.

We have decided to move our dad elsewhere, which should tell you all you need to know.

5

Hole in my mothers ceiling and water comes in. I pointed this out to (Name Removed) directly and now she denies she was told and says ut was in my mothers previous room. It was not. Lot of storms here lately. Definitely looking to move my mother out of Bickford.

Handled my mothers isolation well. Food still is spotty. You need to have local kitchens base their menus on availability of ingredients. The number of omissions and flat out deletions are ridiculous. The highlight of these residents days are meals and you do that poorly.

I remain grateful for the help and care of the staff. Thanks.

The fact that we pay nearly $10k/mo and I am personally in the hospital and therefore trying to find a family member to check on my dad because Bickford has proven to be inattentive and unreliable regarding his care (as recently as Wednesday of this week my son arrived to find him stark naked with feces filled pants on his bed), is nothing short of ridiculous. The stress of worrying about my father is overwhelming. I regret taking him out of his home and placing him in Bickford every day.

Idiot

Okay

With severe health issues being addressed at home with guardian, Bickford has gone above and beyond taking initiative to care for client. It does not go unnoticed thank you!

Not consistent

Your menu is a sham. My mother does not have the vegetarian options promised weekly on the menu and promised by marketing during our search process. You stated that there was 24 hour nursing which greatly influenced our decision and when my mother had a medical emergency in the night, there was no night nurse on staff. Staffing continues to be an issue well into the denouement of the pandemic. And your retention of employees seems poor. That indicates that you could be a better employer. All of these items add up to an unsatisfactory rating. My mother would rate you a zero.

Professional/ reports quickly- good communication..Thanks.

The aides and nurses get a 4 to 5 rating. They are amazing. They have a couple of challenging residents who eat up most of their time and there seems to be little support in the way of providing an additional staff member or whatever, so I think the less demanding residents get overlooked (not intentionally). I do sometimes wish they would check on dad a little more or see if he needs help (but maybe they are and I don't know because I am not there all day). I just know that some days I arrive for my visit and he's unclean or there's a huge mess in his room or his tv is off. We do most things for dad - but I still have an expectation of some back-up or assistance. For example, I came in one day and was told that he was throwing his clothes in his shower and turning the water on (the wet and dirty clothes were out into a garbage bag for me because I usually do his laundry). They threatened to turn off his water (didn't happen but I would have taken issue). I discovered when I got the wet clothes home to launder them, he had had an accident and was likely trying to rinse out his clothes (because he's seen me do it that way when I clean him up after an accident). If he was being attended to under the auspices of the "Higher Path," and it was even mentioned that he doesn't usually cause that kind of mischief, then it should have been clear that something happened to trigger his behavior. As for other items, it's tremendously concerning that there's not a back-up maintenance person on call or available. My dad left the water running in his kitchen sink and it overfl