Bickford of Chesterfield
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Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
Real Residents
Real Reviews
Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”
But how do you know that’s really true?
Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.
Reviews for Bickford of Chesterfield
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Reviews with Comments
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Hi, there is a visitor at my Mom's(name removed)dinner table most every night. I understand family can have visitors to have dinner with them. Tonight, March 2nd, there was 2 visitors for this nice lady at the table. I have met her. So 4 residents eating at a table for 4 people and one resident has 2 visitors there at the table visiting with her. They are not eating, just sitting there talking. A very crowded situation. My Mom is too sweet and nice to complain, but she told me tonight she feels uncomfortable with that many people at her table. I personally prefer to visit with my Mom in the lobby(either before or after a meal) or other times.....and to let her eat her meal with those nice ladies there at the table. My opinion, is let the folks enjoy their meal. Maybe there is a new open spot my Mom can sit at. She makes friends easily and I remember (name removed) saying in a meeting with her before moving in.....that there is "not assigned seating" in the Dining room. I did speak with one of the workers there at dinner time tonight....and expressed my opinion.....she stated that 4 at a table and 2 visitors is fine. "Everbody gets to have visitors eat with them"...she said. A table of 4(there to eat their meal) with 2 visitors sitting and talking with their loved one, to me, is a bit of a crowd...imo. If further discussion is needed, let me know. Thanks, (name removed)
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New housekeeper is doing a great job. Room cleaner than ever. | Also thanks for covid shot and rsv shot and adding more bingo. Loves it!!
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My (name removed) is happy and loves the activities and does wish there were more outings, even the scenic drives. I am satisfied with her care at this point and the staff are friendly and seem helpful. We have the least amount of care at this point, so I don't have much to go on as far as the medical services.
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I am due a refund as it is more than 60 days since my Dad passed and we vacated the room. I'm waiting for the money and a return phone call
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My mother is really happy there. I always find the staff positive and engaged with the residents.
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Fantastic, Wonderful care of my father.
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Great, caring staff. The place is always clean and has the feel of home. My mother really enjoys being there and loves the food.
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(name removed) is the most compassionate aide-Bickford should be proud to have her.
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Housekeeping needs improvement again
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The staff in memory care are wonderful!
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
I am opposed to the new check in/out system. We used it at another facility and had many problems with it, many residents are unable to sign themselves in and out and I find a bit intrusive. If my hands are full I don't want to have to put everything down to sign in. My understanding was that the door fobs could monitor who comes in and out and are able to limit who shouldn't be allowed in and out.