Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”
But how do you know that’s really true?
Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.
Reviews for Bickford of Chesterfield
Reviews with Comments
Housekeeping needs improvement again
The staff in memory care are wonderful!
My Mom has had a difficult month and I realized that Bickford is definitely there for her in times of need. (Name Removed) is so caring as well as (Name Removed) and (Name Removed). (Name Removed) the maintenance man is so helpful and it's so nice that a really good housekeeper in (Name Removed) has been hired.
Continue to provide excellent, personalized assistant living services. ADL supports in all aspects are exceptional
My aunt (Name Removed) has been there for two years now, and so far is as happy as someone can be that can no longer live alone. The staff is always very helpful and (Name Removed) has helped me when I had questions recently in a timely manner. I love getting the updates every week and the calendar. I do look forward to being a little more involved in the coming year. I love visiting and have given referrals to a few of my clients and one of them has just moved in there.
I have asked to be given updates on how my mom has been doing blood pressure readings etc. I never hear anything from Bickford about how she's doing. Whether she's sad, angry, depressed, confused, argumentative, feeling sick etc. I should be getting this type of information. I also should be getting information about immunizations! My mom told me she got a vaccine and doesn't know what it was! I'm her representative, POA I should have known what she was given! As of today I have no idea what vaccine my mom was injected with and that in my opinion was not ok! I should have been notified before my mom received any vaccines. I also want to mention the menu. My mom is a very picky eater. She doesn't have a good appetite and it doesn't help when a Bickford employee comes into her room and says "oh, you're not gonna like it". I've heard this several times out of Bickford employees mouths! This is NOT ok! I also have a problem with my mom's trash not being taken out like it should be. When I moved my mom into the Bickford I was told toilet paper would be furnished. Is this true or not? I've been buying toilet for her ever since she moved in!
The activities & facility itself & the food has been great The nursing assistance has been majorly lacking.
Rooms are not being cleaned properly ( mopping bathroom floor) and garbage has not been emptied for several days. Room smelled awful. I can't believe rates are being increased while services are decreased.
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.