Lacking some more workers to cover better. Need to train new workers better. The nurses there like (names removed) are amazing. (name removed) the recreation coordinator is fabulous but if you don't pay your workers well they will leave.

Something that would be helpful to the family members is placing a wagon or cart near the entrance for family members to use to bring groceries or other items to the residents.

Very happy with the care my mother gets from Bickford.

New staff is being added everyday and it's hard on them to be sure if doing the little things that need to be done. They are stretched very thin. When your activities director can't do activities because she's driving the bus to medical appointments...that's a problem. Also we have to wait two or three days into the new month for the newsletter with schedules and menus. This makes it hard to plan.

Love the Bickford of Chesapeake just wish they had someone there that answers the phone quicker when you call there.

I am very concerned about the staffing issues that seem to continue but also thankful for the management's efforts to assist staff. Have you considered using travel agency staff, at least until staffing stabilizes? I am disappointed in the lack of consideration of my Dad's isolation and need for social interaction. The nsg assistants are very busy and I do understand that they do not have time just to sit with him and chat. When I asked about what could be done, I was told that the focus was supposed to be on the large group community activities and not for individuals. Really? Considering that we also paid the activity fee, it seems only right that more effort should be made to provide one-on-one interaction with Dad and to consider his unique needs. I am sure he's not the only one in this situation.

The past few weeks have been a challenge because of Covid, but I would like to commend the staff on their hard work in containing this and helping the residents who contracted it. I would like to compliment the Director (name removed) for her efforts and for being there as needed to help out the residents and the staff members. I would like to compliment, nurses (names removed) for their help with not only my dad, but with the other residents who needed assistance during this challenging time. Lastly I would like to commend the staff for trying their best to keep up the level of care despite the challenges of staffing and quarantine, etc. Thank you.

5 the facility has done a good job with managing the challenges of multiple Covid cases. (name removed) has done an amazing job with creating creative game opportunities for those residents confined to their rooms.